Walmart Marketplace is an online platform for professional third-party merchants to sell their catalog of products, including big brands such as Apple, Nintendo, and Nike.
Since Walmart does not employ third-party sellers and you may sometimes want to return an item bought from Walmart Marketplace, you may be wondering – what is Walmart’s Marketplace return policy? Here is what I’ve found out!
Walmart Marketplace Return Policy
Walmart will return most products purchased from Marketplace sellers within 30 days after delivery, with a 14-day return window for electronics (computers, cameras, printers, drones, etc.). Products such as air conditioners, chainsaws, and compressors cannot be returned in-store. Shipping fees on returns may apply.
If you want to learn more about whether you can return Marketplace items without the receipt, what items are ineligible for returns, and how to return products via mail, keep on reading!
How Can You Return Walmart Marketplace Items By Mail?
Returning by mail is the most direct way to send an unwanted item to a Walmart Marketplace seller.
You can follow the same procedure as a regular Walmart return by completing these steps:
- Log into your walmart.com account and select a product for return
- Enter a reason for returning and select whether you want to return or replace it
- Choose ‘Return by Mail’ and review the information provided
- Attach the printable shipping label to your package, making sure to include any accessories
- Drop off the package at a nearby FedEx or USPS location.
Note that you may need to pay the shipping fees for returning the item to a Walmart Marketplace seller.
Can You Return Walmart Marketplace Items Without The Receipt?
Receipts or invoices are unnecessary when registering a Walmart marketplace return online as the product and payment information is already stored in Walmart’s database.
However, you may need to provide alternative proof of purchase for an in-store return if you don’t have the original receipt.
Walmart can track your purchase if you paid using any credit/debit card, check, or gift card. Make sure to bring the original mode of payment and a valid government-issued photo ID for verification purposes.
Note that you cannot return certain large, costly, or technical products without a receipt or online invoice, including:
- Air conditioners
- Chainsaws
- Compressors
- Generators
- Hedge trimmers
- SNAP or WIC-approved products
- Lawnmowers
For each of these, you must present valid proof of purchase for the Marketplace seller to accept the return.
Which Items Cannot Be Returned To Walmart Marketplace?
Hazardous products sold on Walmart Marketplace have restrictions on returns.
For example, you cannot return any hazmat items (batteries, flammable liquids, computer equipment, certain cosmetics, and unsafe household goods) to Walmart stores under any circumstance.
If you wish to return any of these, Walmart can help you contact the seller directly to organize a safe way of returning the item.
When Can You Return Walmart Marketplace Items?
Walmart Marketplace merchandise often possesses a reduced return time frame compared to regular items.
This is because Walmart Marketplace has a variety of sellers such as Hasbro, Fanatics, Dell, US Autoparts, Toms, Eddie Bauer, IKEA, and many more, each of whom may have different return policies and windows.
To ensure a consistent customer experience, Walmart enforces a maximum of 14 days to return electronics and 30 days to return standard products from Marketplace sellers.
The 14-day window applies to electronics and luxury items including:
- Computers (games & hardware)
- Printers (excluding 3D printers)
- Digital cameras and camcorders
- GPS units
- Digital music and video players
- Tablets & e-readers
- Drones
- Prepaid and postpaid cell phones
- Fine art
- Loose gems & gemstones
- Jewelry and watches above $300
- Collectibles (coins, stamps, limited edition action figures, etc.)
- Memorabilia
Can You Return Walmart Marketplace Products In-Store At Walmart?
You can return products purchased from Walmart Marketplace at your local Walmart store by heading to the customer service desk or checkout lane with the item in its complete original packaging.
Securely package the items beforehand as Walmart does not accept products that aren’t boxed and ready to ship.
If you don’t have a printer, Walmart will gladly print any shipping labels you need to finish your return.
Additionally, make sure you pack items sold by different Marketplace sellers separately in case you are returning multiple items.
What Happens If A Walmart Marketplace Seller Isn’t Responding?
You can initiate a conversation with a Walmart Marketplace seller from your Walmart.com account.
Third-party merchants must respond within 48 hours and keep copies of emails to improve customer experience and resolve disputes.
However, if a Walmart Marketplace seller does not reply after 48 hours, Walmart’s customer care will intervene and give the merchant an opportunity to offer a resolution or provide a new solution.
How Long Does A Walmart Marketplace Refund Take?
It can take up to 10 business days for a refund to arrive, depending on your banking institution.
Refunds for in-store returns are usually processed when the product is received at the store, whereas returns initiated with Walmart Customer Care are typically processed when the carrier scans the package.
For mailed returns, keep an eye on the tracking information since refunds are distributed within 48 hours of the merchant receiving your package.
Can You Return Goods Purchased From Walmart Marketplace Canada?
Products purchased for $150 (CAD) or less from the Canadian Walmart Marketplace are returnable in-store. You will need to contact the third-party seller about returning merchandise worth more than $150.
Note that you cannot return the following equipment in-store to Canadian Marketplace sellers:
- Outdoor fuel-powered equipment
- Dangerous goods (hazardous materials, chemicals, compressed gas or liquids, etc.)
- Oversized items (mattresses, large appliances, and other items over 100 lbs)
Additionally, electronics must be returned within 14 days of purchase while regular products must be returned within 30 days.
The following items sold from Walmart Marketplace Canada must be returned unopened:
- Video games and players
- Software products
- Headphones and prerecorded music
- Ink cartridges
- Disposable contact lenses
- Air mattresses
- Breast pumps
- Drones
- Personal care (feminine care, men’s grooming, oral care, incontinence, hair removal)
- Groceries
- Halloween costumes
How Do You Identify Items Sold By Walmart Marketplace Sellers?
You can determine whether a Marketplace merchant sells a product you are viewing at Walmart.com by the seller’s name under the ‘Sold and Shipped’ tab, with Reliable sellers marked with a Pro Seller badge.
If you want to know the seller’s return requirements, you can view these under the Returns tab by the product description.
What Is The Walmart Marketplace Returns Promise?
Although Walmart Marketplace is a safe place to shop, the Returns Promise gives customers peace of mind when buying from outsourced companies.
As part of this, Walmart will provide refunds up to 90 days past the expected delivery date if a Marketplace product doesn’t arrive.
Additionally, Walmart will resolve cases if the item has not been shipped to your provided address or if you receive products different from what you expected and the seller denies your return.
To learn more, you can see our related posts on the Walmart return warning, returning items to Walmart without a box, Walmart return hours, and the Walmart Vision Center return policy.
Conclusion
Walmart Marketplace merchandise must be returned within a maximum of 30 days after purchase. Electronics and luxury items such as computers, cameras, GPS units, and jewelry over $300 must be returned within 14 days.
Hazardous or oversized items cannot be returned in-store. If you return via mail, you may have to pay the shipping fees.
