Walmart Video Game Return Policy [All You Need To Know]

Walmart stocks a wide range of video games both in-store and online at But, is it possible to return video games to Walmart? And, if so, what do you have to do?

Here’s everything you need to know about returning video games to Walmart!

Walmart Video Game Return Policy

Walmart allows customers to return Play Station, Xbox, Wii, and Nintendo Switch video games for a full refund within 90 days of purchase if it has been unopened or is defective. For opened video games, Walmart customers can only exchange the game for a replacement of the same title, and no refund or store credit will be given.

So, just how long do you get to return a video game to Walmart? Keep reading if you want to find out more!

Is Walmart Strict On Their Video Game Return Policy?

From our research and talking to customers, Walmart is extremely strict when it comes to enforcing its video game return policy.

This is mainly because Walmart has realized that many customers would buy a video game, complete it, then return the game for a full refund and then repeat the cycle (essentially getting multiple games for free).

Because of this, all Walmart associates, including floor staff, store managers, supervisors, and even senior managers, are very strict on overriding this policy.

How Long Do I Have To Return Video Games To Walmart?

Customers have 90 days from the day they receive their Walmart video game to return it.

So, if you purchase an item in-store, the returns window is 90 days from the purchase date. For online orders, you have 90 days from the day the product is delivered.

Other products that are covered by Walmart’s 90-day returns policy include:

  • Clothes
  • Accessories
  • Books
  • Movies
  • Non-perishable foods
  • Outdoor tools

Bear in mind that, for some Walmart products, you have less time to make a return. These include computers, cell phones, and airbeds.

Can I Return Opened Video Games To Walmart?

Yes, you can return opened video games to Walmart! However, once the game has been opened, it is no longer eligible for a refund. Instead, you will have to exchange it for another copy of the same game for the same console.

This is true even of games that are found to be defective or damaged through no fault of the purchaser.

How Will I Receive My Video Game Refund From Walmart?

If the video game you want to return is eligible for a refund, there are a few different ways it might be issued to you.

For video games that were purchased from Walmart using a credit or debit card, your refund will be processed to the card used to make the original purchase as long as you have your receipt.

If, however, you bought a game from Walmart using cash, your refund will be issued in cash. Or, if you used a gift card to pay for the video game, your refund will either be processed onto the original gift card or a new one.

How To Return Video Games On The Walmart Website?

How To Return Video Games On The Walmart Website?

If you bought a video game through the Walmart website, you have 90 days to return it, either by post or in-store.

To start the returns process, log into your account and go to your purchase history.

Once you have found the item you want to return, click “start a return” and follow the on-screen instructions. If you opt to return the item by post, you will be issued with a free return shipping label.

For video games that are eligible for a refund, you will receive the money within 10 business days if you paid by credit or debit card, or within three hours if you used a Walmart gift card.

Can I Return Video Games To Walmart Without A Receipt?

Yes, it is possible to return video games to Walmart without a receipt! In fact, you can return just about any item to Walmart without a receipt.

You just have to show a valid, government-issued photo ID, the information from which will be stored in Walmart’s secure returns activity database.

To learn more, you can also see my posts on Walmart’s return policy without box, Walmart return hours, and also Walmart’s computer/laptop/tablet return policy.

Conclusion: Can I Return Video Games To Walmart?

Customers that want to return video games to Walmart are able to do so, but the video game must be unopened in order to qualify for a refund. If the video game has been opened, then the item will only be eligible for an exchange.

You can return video games to Walmart either at the customer service desk in-store or online at Whatever way you choose to complete your return, make sure you do so within the 90-day return window.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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