If you’re someone who likes to keep an eye on your deliveries, then you’re probably pretty familiar with the term “end of day” on your tracking information.
While it may seem like a simple phrase, you’re probably wondering what it means for your delivery. This article will let you know what time end of day refers to and what happens if your package arrives past this time with FedEx!
What Does By End Of Day Mean FedEx In 2023?
End of day at FedEx indicates the time by which most drivers finish delivering packages for the day in 2023. For commercial customers, it’s usually 5:00 PM or closing time. Residential customers usually receive deliveries until 8:00 PM; however, end of day could be pushed to 9:00 PM or later.
If you’ve still got questions about when you can expect to receive your package, then make sure to keep reading!
What Is End Of Day Time For FedEx?
FedEx’s end of day times vary depending on the service in question.
That said, Ground and other commercial delivery services usually finish their deliveries by 5:00 PM or closing time, whichever comes first.
But, if a business is open later than 5:00 PM, FedEx can push delivery past the 5:00 PM cut-off if necessary, but that’s rare.
For residential services like FedEx Home Delivery, FedEx sets 8:00 PM (local time) as the end of the day.
Also, FedEx’s cut-off times for shipping packages depend on where you’re shipping.
For example, some locations may close at 5:00 PM, while others could go as late as 7:00 PM for local packages.
As end-of-day times for shipping packages vary so much, it’s best to check with your local FedEx Office location for more information if you plan on shipping at the end of the day.
Does FedEx Deliver Later Than 8:00 PM?
As mentioned in the previous section, FedEx’s end of day is usually set at 8:00 PM. However, there are times when packages might arrive later.
As an example, FedEx drivers may deliver later to ensure that packages sent through a guaranteed delivery service like Overnight or 2Day arrive on time.
Also, drivers may have to extend deliveries due to inclement weather, heavy traffic, or other delays that slow them down throughout the day.
Lastly, you’ll likely receive deliveries past 8:00 PM during the busy season between Thanksgiving and New Year.
During this time of high package volumes, it’s common to see drivers out until 9:00, 10:00, or even 11:00 PM.
Either way, a good way to know if your package will arrive later than the traditional “end of day” time is to check the tracking information.
So, if you see “Out for Delivery” next to your shipping information, your item may arrive the same day.
What If FedEx Does Not Deliver By The End Of Day Time?
FedEx’s response to “late” deliveries depends on the service a customer selected. For example, some services come with a money-back guarantee, while others do not.
Further, FedEx services that come with a money-back guarantee include:
- FedEx Overnight (First, Priority, Standard)
- FedEx International (First, Priority, Priority Express, Priority Freight)
Additionally, if you sent a package using one of these services and it wasn’t delivered by the end of day time, you can request a refund or billing adjustment.
To do so, contact FedEx Customer Service at 1-800-FEDEX (1-800-463-3339).
Other services, like FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office, do not come with a money-back guarantee.
If your package arrives later than the end of day, the late delivery is treated as a simple inconvenience.
As a result, customers don’t have any recourse to ask for a refund. In such cases, all you can do is wait for your package to arrive and hope the delay isn’t too long.
In most cases, when FedEx says end of day, it means 5:00 PM for commercial deliveries and 8:00 PM for residential deliveries.
Also, while it’s unlikely that commercial deliveries will arrive later than 5:00 PM, it’s common for residential deliveries to get dropped off later, especially during busy times.