What Does Home Depot Do With Returns? (You’ll Be Surprised)  

Home Depot is known for its high level of customer satisfaction, owing to the huge variety of products it offers and a lenient returns policy that offers both refunds and exchanges. 

If you’ve ever returned unsatisfactory products to Home Depot, you may have wondered – what does Home Depot do with returns? Read on to learn what I’ve discovered! 

What Does Home Depot Do With Returns? 

Used products that are returned to Home Depot become B-stock which are sold in bulk by the truckload or palette through online auctions on liquidation marketplaces. In some cases, Home Depot will sell used returns of non-electrical and furniture products in-store at discounted prices with no option for return.

If you want to learn more about how to buy returned items from Home Depot, what items Home Depot disposes of altogether, and much more, keep on reading! 

Can You Buy Returned Items from Home Depot?  

You can purchase some returned items from Home Depot through various Home Depot liquidation marketplaces.  

Some of these marketplaces include:

On the marketplaces, the available pallets are advertised with the current bid, how many bids have been placed, the cost per unit, and the location of the pallet or truckload. 

Purchasing returned items from Home Depot can be a great way for resellers to purchase large quantities of desirable items, often at incredibly low prices compared to retail value. 

What Returned Items Can You Buy From Home Depot? 

Home Depot sells its return items by pallet or by truckload, categorized by-product to make them more appealing to buyers. 

Home Depot’s return products categories include Home Décor, Lighting and Electrical, Doors and Windows, Hardware, and more. 

Many of the starting bids on the liquidation suctions are $50, but these can increase quickly depending on the product and buyer interest. 

Does Home Depot Throw Away Returns? 

Where Does Home Depot Sell Its Returned Items

Some Home Depot returns cannot be resold due to concerns about the safety of the product. 

Online workers have reported that items such as plants will often be returned to the vendor, or the vendor will give Home Depot permission to destroy the items. 

Additionally, items such as grills are often disposed of by Home Depot due to fear that there could be an issue with the product if resold.  

Some items, such as tools that are not electrical, can be resold at a hefty discount in Home Depot stores with no option to return them. 

What is Home Depot B-Stock? 

When items are returned to Home Depot, they are categorized as B-stock. 

Even though items may be returned unopened and in original packaging, Home Depot can no longer sell them as new.  

So to avoid a total loss on its products, Home Depot sells its B-stock in liquidation pallets so that it still makes a profit.  

What Are Home Depot Liquidation Auctions? 

Home Depot sells its returned products through Liquidation Auctions online, with orders fulfilled by the Home Depot liquidation warehouses across the country.   

As the orders are online, Home Depot can provide shipment to your location within 3 business days following payment, but buyers are responsible for unloading the truck.  

Additionally, you cannot collect your Home Depot auction purchase yourself. 

If you are interested to know what Home Depot can do with returns, you can also read our related articles on whether or Home Depot sells Yeti coolers & tumblers, if Home Depot delivers plants, and if Home Depot recycle light bulbs.


Home Depot often tries to resell its returned products through online liquidation auctions so they do not make a loss.

There are 4 Home Depot liquidation warehouses throughout the USA that deliver the products to buyers. 

Not all Home Depot products can be resold, as some must be destroyed due to safety concerns.

Purchasing Home Depot return pallets can be a great way to purchase items at a discount from the original retail price. 

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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