Why Can’t I Receive Money on Cash App (7 Reasons Why + Fixes)

Cash App has become a popular way to pay bills and send money to your friends and family members. You can receive money on Cash App either by approving a payment or sending a request.

While these options are simple and direct, some customers have issues receiving money on the app. If you’d like to learn the reasons and the solutions to this issue, keep reading!

Why Can’t I Receive Money on Cash App

1. You Have Exceeded the Limit

If you are unverified on Cash App, you have a limit to receiving money. You can only accept up to $250 weekly or $1,000 every 30 days.

Therefore, once you exceed this limit, Cash App won’t process any money sent to you, which means you can’t receive payments.

When this happens, you can just follow the steps to verify your account by adding your personal details and SSN. Once your account is verified, you can receive more money in your account.

2. Cash App Has Technical Issues

Like other apps and internet platforms, Cash App also encounters technical glitches.

Sometimes, the app servers are down, and customers can’t access the platform for any transactions.

Cash App updates the status page when these glitches occur to inform the customers that some or all services aren’t working.

If you are expecting any money or need to approve an already sent payment, you can check the status updates to confirm if the app is working.

When these technical issues occur, you have to wait for Cash App to resolve the problem. Once the servers are back up, you can receive payments.

3. Your Payment Was Flagged

Financial platforms have become a target for scammers looking to steal money from customers.

Therefore, banks and financial service companies like Cash App are alert to ensure that fraudsters don’t use their site to scam users.

Therefore, if Cash App or the bank suspects that the money being sent to you is fraudulent, they might hold it.

Cash App monitors all transactions, so they’ll cancel the payment if they see anything out of the ordinary.

If your payment is legitimate, you can contact Cash App to verify and confirm why you can’t receive cash.

4. Issues With Your App

4. Issues With Your App Cash App

You might need to check whether your app is working correctly if you can’t receive payments.

It can start lagging when you have been on the app for so long. On the other hand, your app might be outdated.

Fortunately, you can resolve this by force-closing the app and restarting it again. If lagging is the issue, your app will start receiving payments.

If you haven’t updated the app recently, download the latest version from the App Store or Google Play.

This might fix the app issues and allow you to send money. Alternatively, you can also use the Cash App website to receive your payments and request money.

5. Internet Connection

You can’t receive money without a proper internet connection. Cash App requires a steady connection to complete any transactions.

If you’re unable to approve a payment on the app, check your data or Wi-Fi and try reconnecting to see if the app will receive the payments.

When the internet connection is back, you can receive your payments and handle other transactions on the app without a problem.

6. Your Account Is Locked or Deactivated

If you aren’t receiving payments on Cash App, it could be because your account is locked or deactivated.

Cash App temporarily locks an account as soon as the company notices unusual activity. They take this step to prevent any fraudulent activities and protect your money.

Therefore, if you were expecting payments during this time, you won’t receive them.

When your account is locked, Cash App will send a notification within 24-48 hours to unlock it after the investigation is complete.

You need to be careful when transacting on Cash App; you should only receive money from people you know.

7. Your Payment Was Sent to the Address

If you were expecting a payment that’s missing on your activity feed, it’s highly likely that it might have been sent to a different $Cashtag, email address, or phone number associated with you.

When this happens, you can easily locate the payment and get the money back into your account.

Go to your profile icon, select “Personal,” and add any missing email addresses or phone numbers.

Cash App can process the payment to your account when you update this information.

To avoid these issues, ensure that you provide your senders with the correct details and include similar information on your Cash App profile.

To know more, you can also see our posts on why is Cash App not working, why is money not showing up on Cash App, and Cash App.


Receiving money on Cash App is an easy process. However, there are several reasons why some users don’t receive their payments as they should.

You may not receive your payments if you exceed the Cash App limits, don’t have a stable internet connection, your account is locked, your app has issues, your payment was sent to the wrong address, the payment was flagged, or Cash App has technical glitches.

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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