Why Is My Shein Order Taking So Long? (9 Reasons Why)

Have you ever ordered from Shein and been waiting forever for your order to arrive? You’re not alone! 

Indeed, we decided to do some digging to find out why our Shein orders are taking so long, and here are nine reasons we found.

Why Is My Shein Order Taking So Long?

Sometimes your Shein order can take longer than expected to be delivered in [currentyear]. Orders can be delayed due to transit issues, demand, payment processing, customs, and more. Shoppers can ease concerns of delay by verifying shipping and payment information, understanding customs regulations in their location, and verifying pre-order estimated delivery times. Contact Shein customer service for more help. 

Keep reading for nine reasons why your Shein order might be taking a long time, and tips to troubleshoot the issue and get your order faster!

1. Shein Has Warehouses in Many Locations

First, although Shein is a company based in China, it has numerous warehouses in cities like Dubai, Sydney, and Montreal. 

Therefore, it can take a while for orders to ship from factories to other parts of the world. 

2. Shein Relies on Third-party Shipping Companies

Another reason your order might take a while is that they rely on third-party shipping companies like USPS and UPS to deliver orders. 

This means that once your order ships from Shein, it’s out of their hands and in the hands of the shipping company. 

As such, if the shipping company has any delays, it can impact when you receive your order.

3. Shein Has Many Orders to Fulfill

During holiday seasons and sales, Shein has many orders to fulfill, which can cause delays in processing and shipping orders.  

Therefore, if you place an order during a busy time, expect it to take a little longer to arrive.

4. Your Shein Order Might Be Held Up in Customs

Sometimes, if you’re ordering from outside of China, your order might get held up in customs. 

Usually, this can add a few days (or even weeks) to the delivery time. 

Unfortunately, there isn’t much you can do about this. However, it’s worth checking with your local customs office to see if they’re holding any packages for you.

5. Your Shipping Address Might Be Incorrect

Your Shipping Address Might Be Incorrect

If you enter an incorrect shipping address, it can cause delays in your order. Be sure to double-check the shipping address before placing your order. 

Furthermore, you can contact Shein customer service to see if they can update your address.

6. Shein Might Have a Problem With Processing Your Payment

In addition, if there’s a problem with Shein processing your payment, it can cause delays in processing and shipping your order. 

7. You Might Have Ordered a Pre-order Item From Shein

If you ordered a pre-order item, it could take a few weeks for the item to arrive. 

Generally, pre-order items are marked as such on the product page, so be sure to check before placing your order.

8. Your Shein Order Might Be Out of Stock

Also, if an item you ordered is out of stock, it can cause delays in your order. Typically, Shein will contact you if an item is out of stock and offer a refund or substitution.

9. There Might Be a Quality Control Issue With Your Shein Order

Finally, sometimes products are flagged for quality control before shipping. Until the quality control issue is resolved, it can cause delays in processing and shipping. 

What Are Tips to Troubleshoot When Your Shein Order Has Been Delayed?

If you’re wondering why your Shein order is taking so long, here are a few troubleshooting tips:

  • Check the shipping address and make sure it’s correct
  • Check that your payment went through and there are no issues with your credit card or PayPal account
  • Contact Shein customer service and ask about the status of your order
  • Check your local customs office to see if they’re holding any packages for you
  • If you ordered a pre-order item, check the product page for an estimated shipping time

To know more, you can also read our posts on whether Shein does next day delivery, whether Shein delivers on weekends, and whether Shein is a Chinese company.


Hopefully, this article has helped you understand why your Shein order is taking so long. Following the tips above, like checking shipping addresses and payment information, can help shoppers minimize shipping delays. 

Remember to be patient when ordering from Shein, as delays are common. If you have any questions or concerns, be sure to contact Shein customer service for assistance.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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