Why Is Walmart’s Grocery App Not Working? (Why, Potential Fixes + Other FAQs)

Walmart is constantly thinking of new and innovative ways to make shopping more accessible and less of a hassle for its customers. For example, Walmart recently introduced the Walmart Grocery app, allowing customers to shop directly from their phones.

However, if you’re new to the Walmart Grocery app and experience problems, you’re probably wondering, how do I fix glitches with the Walmart Grocery app? I was curious about the same thing, so I researched the matter! Here’s everything I discovered!

Why Is Walmart’s Grocery App Not Working In 2024?

The most common reason the Walmart Grocery app isn’t working is due to the high volume of users on the platform at one time as of 2024. Some quick ways to fix the Walmart Grocery app are to ensure you have a strong internet connection, update the app and your device, and clear the app’s cache.

If you want to learn more about the Walmart Grocery app, its features, and why it experiences problems and slow download speeds, then keep on reading! I’ve researched everything you need to know!

What Is The Walmart Grocery App?

The Walmart Grocery app allows customers to shop online and order groceries, household essentials, and almost anything else for pickup or delivery from their local store.

Also, millions of items on the Walmart Grocery app qualify for free shipping.

However, depending on your location, there may be delivery fees, restrictions, and minimum purchase totals.

Moreover, here are some of the other features included in the Walmart Grocery app:

  • Ability to filter products by brand, color, price, etc.
  • Ability to set your preference based on how you want to receive your order
  • Easy checkout: you can easily add and remove items from your cart and check out when you’re ready, allowing you to save time
  • Updates: Walmart sends order notifications to your phone, allowing you to track your order if it’s out for delivery
  • Ability to quickly reorder your favorite items
  • Scheduling pickup or delivery times
  • Access to the Walmart weekly ad
  • Access to store maps so you can find items quicker
  • Ability to check in when you’re at Walmart to pick up your order for curbside pickup

If you’re a Walmart+ member, you can access even more. For example, Walmart+ members get access to member-exclusive features, including:

  • Scan And Go: A feature that allows you to use your phone in-store to scan items and checkout without going to an actual register.
  • Fuel: Members can save $0.05 per gallon at Walmart and Murphy stations and can receive member prices at Sam’s Club gas stations.

Why Is The Walmart Grocery App Not Working?

Sometimes, the Walmart Grocery app experiences slow download speeds or lags while customers use the platform.

With that, there are two popular reasons why these problems occur.

1. Several People On The Platform

It’s estimated that over 200 million people use Walmart’s Grocery app every week.

Therefore, this large number of users on the platform can occasionally cause slow download speeds and other lags.

Unfortunately, the only way to “solve” this problem is to remain patient while Walmart’s team updates and fixes the app.

2. Internet Connection

Therefore, before using the Walmart Grocery app, make sure you have a strong internet connection. Due to a large number of users, the app works better with a reliable internet signal.

Also, make sure your phone isn’t on airplane mode, as this will prevent the app from working altogether.

How Do You Fix The Walmart Grocery App?

How Do You Fix The Walmart Grocery App?

If you are experiencing problems with the Walmart Grocery app, there are a few things to check before you start to panic.

1. Check For Updates

One aspect that affects the Walmart Grocery app is whether or not you’re using the most updated version.

That said, make sure the Walmart Grocery app is fully updated, as each update improves the system.

Additionally, it’s essential to keep your phone updated when using the Walmart Grocery app. Again, when your phone is updated, it helps apps and their systems work more efficiently.

2. Clear The App’s Cache

Clearing the Walmart Grocery app’s cache is an excellent way to free up some space on your phone and helps the app run faster.

With that, follow these steps to clear the cache associated with your Walmart Grocery app:

  • Go to the “Settings” section of your device
  • Click on “Apps”
  • Click on the Walmart app
  • Select “Force Stop”
  • Find “Storage and Cache”
  • Click on “Clear Cache”
  • Finalize the process by clicking on “Clear Storage”

After following these steps, your device should have more space to store data, which allows the Walmart Grocery app to work better.

3. Reinstall The Walmart Grocery App

If there’s a bug in the software connected to the Walmart Grocery app, this will affect how efficiently it runs.

With that, the solution to this problem is to uninstall the Walmart Grocery app and then reinstall it a few moments later.

Essentially, this refreshes the app and helps eliminate any small bugs that were previously causing lags and slow download speeds.

4. Restart Your Device

Another quick fix to solve issues with the Walmart Grocery app is to restart your device.

When you restart your phone or tablet, it serves as a way to clear any technical glitches in any of its functions.

After restarting your phone or tablet, try relaunching the Walmart Grocery app and see if it’s working better.

Additionally, it’s important to give your phone a few moments to warm up after you restart it. So, it’s best to wait about five minutes after restarting to relaunch the Walmart Grocery app.

To know more, you can also see our posts on Walmart grocery pickup complaints, do you tip Walmart grocery delivery drivers, and does Walmart deliver groceries.


The Walmart Grocery app allows customers to shop for their groceries and household products from the convenience of their smartphones.

When the Walmart Grocery app experiences issues, it’s most often because of the high volume of users on the platform.

Additionally, ensure you have a strong internet connection before using the Walmart Grocery app, which will help the platform work more efficiently.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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