Why Isn’t FedEx Cross Border Tracking Working? (7 Reasons Why)

If you own an eCommerce business and are trying to reach more international customers, then there’s a good chance you’ve heard of FedEx Cross Border. This service allows online retailers to offer package tracking, multi-currency pricing, and international credit card fraud protection.

However, while there are certainly lots of benefits when it comes to using Cross Border, there are plenty of times when the tracking component of this service doesn’t work. We’ll explore seven reasons why in this article, so keep reading!

Why Isn’t FedEx Cross Border Tracking Working in 2024?

There are a number of reasons why FedEx Cross Border tracking isn’t working in 2024. They range from common issues like entering a tracking number incorrectly to rare issues like a package getting damaged or lost. Most errors work themselves out in a matter of hours or days, but if your issue persists, it’s worth contacting FedEx Customer Support.

To get a more in-depth explanation of the issues behind a FedEx Cross Border error, make sure to finish this article for more useful information!

1. You Entered Your Tracking Number Incorrectly

One of the most common reasons why it may seem like FedEx Cross Border isn’t working is because you entered your tracking number incorrectly.

Luckily, the solution is easy; simply double-check the tracking number you received from the shipping against what you entered on the website to make sure they match.

If they don’t match, correct the error, but if they do, there may be another reason why it’s not working (we’ll discuss this later in the article).

2. FedEx Cross Border Registration and Operating Errors

FedEx might be one of the most advanced logistics companies in the world, but that doesn’t make it immune to technical issues.

As a customer, there’s not much you can do to fix this issue except to wait a few minutes for the issue to work itself out.

However, if you end up waiting hours or days, then check in with FedEx Customer Support to see if they can help you resolve the issue.

3. Your Package Hasn’t Been Registered Yet

Many online shops will give you a tracking number right when you make your purchase or soon after.

While you have a tracking number, it’s important to realize that this doesn’t mean your package has been sent out yet.

Rather, it has been registered as an upcoming delivery with the courier, and until that delivery goes out, you won’t be able to access any tracking information.

4. Your Package Didn’t Get Scanned

4. Your Package Didn’t Get Scanned FedEx

If it seems as though your package is stuck somewhere and isn’t moving, there’s a chance that it wasn’t scanned.

This happens rather frequently due to human or technical errors (e.g. an issue with a scanner).

In most cases, this issue will work itself out the next time your package arrives at the next warehouse or hub.

When the package reaches one of these locations, it will receive a scan and you’ll be able to see updated information about the location of your package.

5. Your Parcel Is Damaged

It’s quite rare that your parcel gets damaged while in FedEx’s possession but it does happen and can cause problems with Cross Border tracking.

Thinking about a damaged parcel can be stressful, but luckily customers don’t have to do anything to resolve this issue.

Indeed, if FedEx notices that a package is damaged, it will be pulled out of regular circulation and repacked at a FedEx Cross Border Package Center before being sent off again. 

6. Your Parcel Is Addressed to the Wrong Person

Another uncommon (but not impossible) reason behind a FedEx Cross Border tracking error is that the shipping label is made out to the wrong addressee.

Should this happen and FedEx is unable to deliver the package to the correct recipient, the package will be returned to the sender.

7. Your Package Is Lost

One final reason why FedEx Cross Border tracking isn’t working is that your package is lost. No one wants to hear that FedEx loses packages, but it does happen on rare occasions.

If this happens, FedEx will report the loss to the seller. That person is then responsible for contacting the recipient and arranging for a replacement or a refund.

To learn more, you can also read our posts on FedEx tracking not updating, do FedEx tracking numbers expire, and does FedEx update tracking.


In most cases, FedEx Cross Border is a convenient, helpful program that connects eCommerce businesses with customers all over the world. Unfortunately, there are times when the tracking feature of this service doesn’t work.

This could be for a common reason like an incorrectly-entered tracking number or for a rarer issue like a damaged or lost package. If you’re experiencing any issues, do your best to stay in touch with both the shipper and FedEx until the problem is resolved. 

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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