Why Isn’t My T-Mobile Hotspot Working (List of Potential Fixes + FAQs)

If you have a T-Mobile hotspot but are having issues with it, you may want to know some potential fixes for this common problem.

Well, I have been looking into this problem and have potential fixes for the T-Mobile hotspot below, so keep reading to learn more so that you can get back up and running quickly!

Why Isn’t T-Mobile’s Hotspot Working?

To fix a T-Mobile hotspot, you will need to move within 15 feet of the hotspot device, and check to make sure you’re in the T-Mobile coverage area. Also, make sure you have at least 2 signal bars for the device to work. You can restart the hotspot device or your connecting device in 2024.

If you’re looking for the full list of potential fixes for the T-Mobile hotspot, continue reading to find out what other ways you can fix this problem!

1. Move Within 15 Feet of the Hotspot Device

The T-Mobile hotspot works best if you’re within 15 feet of the hotspot device, so if you’ve noticed the T-Mobile hotspot isn’t working, then move closer to see if that fixes the issue.

2. Move to a Better Coverage Area

Your T-Mobile hotspot needs to have at least 2 bars to work properly, so check to see if you’re within the coverage area and what your signal strength is.

Also, if you don’t have 2 signal bars, move the device to a location where you can get a better signal to see if that fixes the hotspot.

3. Restart the Hotspot

One way you can fix the T-Mobile hotspot is to restart your device, which can fix errors with memory or storage.

4. Restart Your Other Devices

If you’re having issues connecting to the hotspot, it’s also a good idea to restart the devices that you’re trying to connect.

5. Ensure the Hotspot Battery Is Charged

If your hotspot has a battery internally, you’ll want to make sure that the battery is charged, because if it’s too low or weak, it could cause the hotspot not to work properly.

6. Check to Make Sure the Hotspot Has Power

While it seems like common sense, you’ll want to check to make sure that the hotspot is connected to an outlet and that it has power.

To check, you can plug in a lamp or other object into the outlet.

7. Restore Hotspot to Factory Settings

7. Restore Hotspot to Factory Settings T-Mobile

If you can’t get your T-Mobile hotspot to work, you can perform a factory reset of the hotspot easily by following these steps:

  1. Go into the Web Manager User Interface by typing into an address bar
  2. Select “Settings”
  3. Select “Device Settings”
  4. Click on “Device”
  5. Select “Backup and Restore”
  6. Click “Restore Factory Defaults”
  7. Select “Confirm”
  8. Wait and reconnect using the default login credentials for your Wi-Fi

Also, you can perform a factory reset of the hotspot device by turning the device on if possible, and then inserting a paperclip in the back where the factory reset button is.

8. Turn on the Hotspot Feature on Your Device

Sometimes you may think the T-Mobile hotspot isn’t working, but in reality, the hotspot option on your connecting device is turned off.

Therefore, check to make sure the hotspot feature on your device is turned on. Next, turn it off and back on to see if that fixes the issue.

9. Update the Software on the Connecting Device

If a T-Mobile hotspot isn’t working, then update the software on the connecting device, since outdated software can prevent it from connecting.

10. Disable Battery or Power Saver Mode on the Connecting Device

The connecting device may have a battery saver or power saver mode enabled, which could prevent it from connecting to the hotspot, so turn off those features and try to connect again.

11. Ensure Charging Equipment Works Properly

Plug the hotspot into the charger, and make sure that it’s working properly and getting power.

Furthermore, if the hotspot doesn’t have enough power, it won’t turn on.

However, the issue may be that the charger isn’t working, so make sure your hotspot charger is working and charging the device.

12. Check T-Mobile Data

If you’ve noticed that your T-Mobile hotspot isn’t working, you may want to check your data plan and ensure that you have data available.

Also, if the hotspot is just running very slow, it could be that you’ve gone through your high-speed data already, which means you may be getting data prioritized and slowed down.

Why Doesn’t My T-Mobile Hotspot Work?

There are several reasons why your T-Mobile hotspot may not be working, including user error, service issues, and connection issues.

For example, if your T-Mobile hotspot isn’t working, you’ll need to ensure the Wi-Fi for the connecting device is turned on, and restart both the hotspot and the connecting device.

However, your hotspot will automatically download new software updates, so there is no way to manually check or download new updates for the hotspot device itself.

How Do I Get My T-Mobile Hotspot to Work?

If you want to get your T-Mobile hotspot to work, you will need to select the SSID of your mobile hotspot on your connecting device, and then hold down the WPS button.

The WPS button is on the bottom of your hotspot, and you’ll want to press it down for 5 seconds, and then the connecting device should connect to your hotspot.

To know more, you can also read our posts on whether or not T-Mobile charges for hotspots, how T-Mobile hotspots work, and what is the bypass T-Mobile hotspot limit.


To fix the T-Mobile hotspot, you can try to restart the hotspot or connecting device, and make sure the hotspot is charged and is getting power through the outlet.

Additionally, you can move within 15 feet of the hotspot to have a better signal, make sure the hotspot has 2 signal bars, and update the firmware on your connecting device.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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