As one of the largest hardware retailers in the world, Ace Hardware is known for selling a range of tools, materials, and more for every project. You can purchase products from Ace Hardware in their stores, or online.
If you’ve recently purchased goods from Ace Hardware and you’re not satisfied, you may be wondering what their return policy is. I’ve done some digging, and here is what I have learned!
Ace Hardware Return Policy In 2023
Most items at Ace Hardware can be returned up to 30 days after purchase with a valued receipt and if they are in original packaging. You must have retained the paperwork and accessories for your item to be permitted a return to Ace Hardware. To return your item, Ace Hardware also requires you to bring a form of ID.
For more information on the Ace Hardware return policy, including if you can return items after 30 days, if you need the receipt to return to Ace Hardware, and if you can return open products to Ace Hardware, then keep reading!
Does Ace Hardware Accept Returns After 30 Days?
You must return your product to Ace Hardware within 30 days from the purchase date to be given a full monetary refund.
If you make a return to Ace Hardware after 30 days, it has been stated you will be given store credit for the amount of the purchase.
The shipping and handling charges, if applicable, will be deducted from the store credit amount given at Ace Hardware if returned after 30 days.
Ace Hardware has also stated that you should contact the manufacturer directly after the 30-day return window has expired.
What is Ace Hardware’s Return Policy Without a Receipt?
If you do not have a receipt or similar proof of purchase for your Ace Hardware item, then you may be denied a return.
If the item is in good condition, you may be allowed to return your item to Ace Hardware for store credit if you can provide a valid driver’s license.
It is recommended that you contact your local Ace Hardware store for advice on how to make a return without a receipt.
What Can I Not Return to Ace Hardware?
While Ace Hardware allows 30 days after the date of purchase to return items, there are some products that are return exceptions that must be returned earlier, or cannot be returned.
Gift cards for Ace Hardware cannot be returned once purchased. You also cannot return Magnolia Home Paint Products as they are made to order, unless the item is damaged or faulty.
Some items at Ace Hardware, such as gas-powered outdoor equipment, like tillers, edgers, mowers, and more, can be returned within 30 days but must be in unopened condition with the original packaging.
You cannot return gas-powered equipment to Ace Hardware if you have put gas or oil inside, even if it has since been removed. To make a return on these items, contact the manufacturer.
Clearance items or items that have been purchased damaged cannot be returned to Ace Hardware.
If you have purchased hazardous materials or products that use hazardous materials, including flammable liquids or gases, may only be returned to your local Ace Hardware store.
How Do I Make a Return to Ace Hardware?
To make a return to Ace Hardware, you will need the item, ideally unused and in the original packaging, with the receipt. You should return your Ace Hardware item within 30 days of purchasing.
You can make a return to any Ace Hardware store, by visiting their customer service desk. If you do not have an Ace Hardware store close to you, you can contact Customer Care at 888-827-4223 for assistance with your return.
You can also ship your item back to Ace Hardware for a return, but you will be required to pay the shipping cost for the return, unless you have received the wrong item, or a damaged item.
Your refund will be given at Ace Hardware in the original form of payment. For example, if you bought your item at Ace Hardware using your debit or credit card, it will be returned via debit or credit card.
Refunds at Ace Hardware may take between 3 to 5 days to process, depending on the payment type.
What Do I Need to Return to Ace Hardware?
It is recommended that you bring your driver’s license to Ace Hardware when making a return. You should also bring the receipt and other relevant paperwork when making a return to Ace Hardware.
To return to Ace Hardware, you will need to be within the 30-day return window, have a valid receipt or proof of payment, and have the item be in original condition, ideally unopened and unused.
It is also recommended that you have a valid photo ID, such as a driver’s license, when making a return to Ace Hardware.