Amazon Fresh Not Working (13 Fixes + Other FAQs)

Have you just discovered Amazon Fresh isn’t working and want to know some potential fixes so you can order your groceries and have them delivered quickly?

If so, continue reading to learn the potential fixes I’ve discovered while I’ve researched this topic extensively, and hopefully, it will help you fix this common problem!

Why Isn’t Amazon Fresh Working In 2024?

If Amazon Fresh isn’t working, then check your Internet connection to make sure you have a signal. You also can use a different browser or another device to see if that solves your problem. However, sometimes the problem is with Amazon and you’ll need to check Down Detector to see if there’s an issue with the Amazon servers in 2024.

Is Amazon Fresh not working and you’d like to know other fixes that might help you? Well, keep reading below because I’ve got even more fixes to share with you!

1. Check Your Internet Connection

If you’ve noticed Amazon Fresh isn’t working, the first fix would be to check your Internet connection and see if there is an issue with your wireless or data signal.

For example, the website or app might not be loading if your connection has been disconnected or if it’s running extra slow.

2. Clear Your Cookies

Cookies could be the reason why Amazon Fresh isn’t working properly, so you’ll want to clear your cookies for an easy potential fix.

For example, if you’re running on Firefox, you can clear your cookies quickly using the following guide:

  1. Go into “History”
  2. Select “Clear Recent History”
  3. Choose the timeframe from “1 Hour” to “Everything” that you want to clear
  4. Checkmark “Cookies”
  5. Select “OK”
  6. Reload the Amazon Fresh Website

3. Reboot Your Router

Rebooting your router can fix problems if you’ve had websites not load properly, including Amazon Fresh, and it’s a simple fix for most computer problems.

Furthermore, once you’ve rebooted your router, you’ll just need to reload the app or webpage to see if Amazon Fresh works correctly.

4. Clear Your Cache

Your cache could be an old or a corrupted version of the Amazon Fresh website, which is why it’s not working, so clearing out your cache could solve your problem.

However, the process to clear your cache will depend on the device or browser you’re using, but if you’re using Firefox, follow the steps below:

  1. Go into “History”
  2. Select “Clear Recent History”
  3. Select Your Timeframe such as “1 Hour or Everything”
  4. Checkmark “Cache”
  5. Hit “OK”
  6. Reload the Amazon Fresh website

5. Use a Different Browser

You can try to use a different browser to see if that fixes the Amazon Fresh website since it could be a browser-related issue, including a bug in a new update to the browser.

For example, if you have Amazon Fresh loaded up on Firefox, you may want to switch to Google Chrome or Microsoft Edge and then reload Amazon Fresh to see if that works.

6. Disable Browser Add-Ons

6. Disable Browser Add-Ons Amazon

If you have add-ons and extensions on your browser, it could be causing interference with Amazon Fresh and causing it to not load properly.

Therefore, go into your “Tools” and “Add-Ons” and disable all of those add-ons, restart the browser if prompted, and reload Amazon Fresh to see if it’ll load.

7. Reboot Your Device

Whether you’re using a mobile device or a PC, you can fix a lot of website issues, including Amazon Fresh, if you just reboot your device.

Additionally, rebooting your device can clear cookies and cache, and boost your performance, which could result in fixing the Amazon Fresh website or app.

8. Use a Different Device

If Amazon Fresh is still not working, try loading the website on a different device to see if that will solve the problem, which lets you know whether the problem is the website or your device.

For example, if you were using your desktop to load Amazon Fresh, try using a smartphone or other PC, and see if you’re still getting an error loading Amazon Fresh.

9. Disable VPN

Amazon does not like it if you’re trying to use a VPN, and oftentimes will not work if you’re running behind one, so disable your VPN to see if that fixes your problem.

10. Log Out & Back into Amazon

Sometimes just logging out of Amazon and back in can fix Amazon Fresh, regardless of whether you’re on a mobile device or using your browser.

Furthermore, once you’ve logged out of Amazon and back in, try reloading Amazon Fresh and see if the website loads properly and if the sections work as they should.

11. Force-Close the Amazon App

If you’re using the Amazon app, you can try to force-close it on your device and restart it to see if that’ll fix your problem.

For example, to force-close the Amazon App on an Android device, just follow the steps below:

  1. Go into “Settings”
  2. Select “Apps”
  3. Select “Amazon”
  4. Select “Force Stop” or “Stop”

Additionally, you can do the same force-close process for the Amazon app on an iOS device by following this guide:

  1. Swipe up from the bottom of the iOS device if you’re on the Home screen
  2. Find the Amazon app in the list of apps
  3. Swipe up on the Amazon app to close it

12. Update the Amazon App

App updates are important to maintain the functionality of apps.

So, if the app is outdated, it might not work properly, so if you’ve noticed Amazon Fresh not working, then update the Amazon app.

Furthermore, you should have automatic updates for apps like Amazon turned on so that you receive important security updates and bug fixes.

However, if you don’t have automatic updates set up, just go into your App Store, search for “Amazon,” and if there is an update available it’ll say “Update.”

13. Check to See If Amazon Servers Are the Issue & Wait for a Fix

Sometimes the issue isn’t with you at all but with Amazon, so you can check a website such as Down Detector to see if the Amazon servers are working properly.

Also, if the problem is Amazon servers are down, then you’ll just need to wait for Amazon to fix the problem and there is nothing you can do about it except wait it out.

Is Amazon Fresh Just for Prime Members?

Amazon Fresh is a service that’s only available to Amazon Prime members and you cannot purchase from the site if you’re not a Prime member.

To learn more, you can also read our posts on Honey not working on Amazon, Amazon seller app not working, and Amazon gift card not working.


If you’ve found Amazon Fresh isn’t working, you can try fixes such as rebooting your router, using a different browser, using a different device, or disabling add-ons that could be interfering.

Additionally, disable any VPN when you go to Amazon or update the Amazon app if you’re having problems accessing Amazon Fresh.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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