Amazon HR Policy (HR System, How To Reach HR, Do They Have an HR Department + More)

Human resources are incredibly important to all successful businesses, as the HR department deals with hiring staff, administrative responsibilities, and adequate training.

If you’re thinking about a job at Amazon, you may be wondering: “What is the Amazon HR policy?” The same thought was on my radar, so I looked more into it, and here’s what I can share with you!

What Is Amazon’s HR Policy?

Amazon takes its human resources seriously with a number of different employment policies and a dedicated Amazon Employee Resource Center. This 24/7 HR center covers everything from performance management to employee relations and engagement, ensuring Amazon’s workforce of over one million people receives adequate benefits and support.

If you’re interested in more information about Amazon’s HR policy, including how the HR department works and how to get in touch, then keep reading!

Does Amazon Have An HR Department?

Amazon does have an HR department, but it looks a bit different than the traditional HR departments found at most other businesses.

While a small or medium-sized business can get away with a single HR department, Amazon needs something much bigger, considering the company employs 1 in every 153 workers across America.

That’s why Amazon has a dedicated Employee Resource Center, which helps employees get in contact with HR representatives and explore all their options for benefits and growth within the company.

As a technology and e-commerce leader, much of Amazon’s HR department relies on automated assistance and virtual support.

Amazon employees have access to extensive HR resources online, and they can contact the Employee Resource Center 24 hours a day, seven days a week, to discuss HR matters.

Once hired at Amazon, all employees receive more details about the Employee Resource Center and how to get connected with HR representatives to ensure all their questions are answered.

What Is Amazon’s HR System?

What Is Amazon's HR System?

Amazon has its own HR system that supports the company’s growing workforce, which includes 1.3 million global employees.

The Employee Resource Center is the official Amazon HR partner and one of the largest employee contact centers in the world. Convenient phone and chat support options are available any time of day for Amazon employees and alumni.

Amazon prides itself on being a great place to work, as all employees have access to these HR resources, whether they want to discuss pay, take time off, or move up the corporate ladder.

Of course, there are also exciting employment opportunities within the human resources field at Amazon. The company regularly lists Employee Resource Center HR Specialist jobs and similar roles on its website.

While some information about Amazon’s HR policies and systems are kept private to protect employees, you can learn a lot about working at Amazon by visiting the official jobs website:

Something else to keep in mind is that the Employee Resource Center has different teams specializing in specific areas of the business, such as program management and corporate growth.

This means there are resources for all Amazon workers, whether they are just starting on a delivery route, working in customer support, or based out of Amazon’s corporate offices.

How To Reach Amazon HR?

There are a few reasons why you may want to reach Amazon HR, such as looking for job opportunities or wanting to discuss employee benefits.

Amazon streamlines this process through its dedicated jobs website. All the details of job openings, teams, and locations are listed on and updated daily.

Depending on what stage of the hiring/employment process you’re in, Amazon may provide specific contact details of an HR representative near your location.

Amazon HR communicates via email first and then phone calls, so make sure you keep an eye on the email linked to your account for any updates, whether it’s for a job application or another query.

If you want to contact the Amazon Employee Resource Center directly, the phone number is (888) 892-7180. As an Amazon employee, you will also be given direct access to the ERC chat function, so you can get fast responses to your questions.

What Are the Benefits Of Amazon HR?

All employees have experience with HR at some point, and some HR departments are better than others. Amazon strives to offer a highly supportive and engaging HR department to support its massive workforce.

With thousands of employees working at over 100 Amazon locations across America, the e-commerce giant needs to prioritize HR and employee wellbeing. 

This benefits Amazon as a business because it can confirm employees are treated fairly, and it also helps employees get the most out of their experience at Amazon.

As far as employees go, it’s tough to beat the 24/7 HR support Amazon offers. If you’re thinking about working at Amazon, you can check out testimonials from numerous previous employees, as well as current employees who appreciate the quick response time from the Employee Resource Center.

One other thing to keep in mind is that working at a place like Amazon, where there is an extensive human resources department, gives you access to a wide range of HR support.

Many employees like having a large pool of resources where they can receive quick feedback on everything from the hiring process to vacation time, sick leave pay raises, and much more.

To find out more, you can also see our posts on when Amazon pays, Amazon’s background check policy, and Amazon’s ethics policy.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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