Amazon is famous for its Kindle e-readers, and due to state-of-the-art technology, they are known to last and work for a very long time! Readers can load up to over 1,000 titles without their Kindle overpowering.
However, a Kindle can be easily damaged due to its thin design. when a customer’s Kindle device is damaged or runs into an electrical issue, they may wonder what their warranty is through Amazon.
If you’re also pondering this question, keep reading through this article to see what I found out!
Amazon Kindle Warranty
Amazon Kindle devices are covered by a 1-year warranty on new and refurbished Kindle readers. Customers can have most mechanical and electrical failures repaired, such as electrostatic discharge, broken kindle frames, and more. Additionally, the Kindle warranty can vary in each country.
If you’d like to learn more about how to claim a Kindle warranty, what types of repairs Kindle warranty covers, and more, keep reading through this article to learn more about this topic!
How Can I Claim Warranty on my Amazon Kindle?
Amazon Kindle users must contact customer service for information on obtaining warranty service for their device, as this information is not currently available on Amazon’s website.
Once customers have obtained this information, they can package and deliver their damaged Kindle to the provided address and have their Kindle repaired!
Amazon requests that customers either use the original packaging for their Kindle or equally protective packaging to prevent further damage when shipped.
However, before a customer can send their kindle away for repairs, they are well ahead to remove any personal data, storage media, software, and other necessary materials.
If this data isn’t removed, there is a chance that it could end up being destroyed throughout the repair process, which Amazon is not responsible for and will not be able to restore.
The time frame for repairs will depend largely on the amount of damage to the Kindle as well as the estimated shipping times. Customers can find out about estimated repair times when speaking with customer service!
Will Amazon Replace a Dead Kindle?
Amazon is happy to replace a damaged Kindle and will do so for free!
As long as the warranty on the broken Kindle is still valid, customers can call customer service and have a new device shipped to their house.
The replacement Kindle will be sent immediately; customers have 90 days to return their broken device.
What Type of Repairs Does Kindle Warranty Cover?
Amazon’s warranty will cover most damage repairs to a Kindle. Some possible types of issues that the warranty will cover are the following:
- Broken screen
- Battery issues
- Water damage
- Damaged charging port
- Broken back glass
- Wifi connection issues
- Frozen screen
There are many issues that a Kindle may develop that Amazon’s warranty may not be able to cover.
If customers would like more clarification about what issues Amazon is able to fix, they are recommended to call customer service.
What are the Limitations for Amazon Kindle Warranty?
While Amazon Kindle’s warranty will cover most issues, Amazon will not cover damages caused by the owner of the device or by a third party (this includes repair shops).
However, while Amazon will not repair a customer’s broken Kindle if it was damaged for the above reasons, they are still happy to replace it with a new one!
A new Kindle can be received as long as the warranty on the broken Kindle is still valid. Amazon does not limit the number of Kindles customers can replace as long as the warranty from their first broken Kindle hasn’t run out.
Once the warranty on the first Kindle has run out, Amazon will no longer offer to replace a customer’s current device with a new one.
However, they have been known to offer a 50% off discount for replacement purposes!
In order to replace their broken Kindle, customers have to phone customer service and confirm their Kindle warranty.
Who Provides the Warranty for Amazon Kindle?
The warranty provider for Kindle will differ depending on the country it was purchased from. A number of these providers is as follows:
- United States:
- com Services LLC, 410 Terry Ave. North, Seattle WA 98109-5210, United States
- Europe and the United Kingdom
- Amazon EU S.a.r.l. 38 Avenue John F Kennedy, L-1855, Luxembourg
- Amazon.com.ca, Inc.,410 Terry Ave. North, Seattle WA 98109-5210, United States
- Amazon Wholesale Private Limited, G-01, Ground Floor, Salcon Rasvilas Building, PLot No. D-1, Saket District Centre, Saket, New Delhi- 110017, India
- Amazon Japan G.K., 1-8-1 Shimomeguro Meguroku, Tokyo 153-0064, Japan
- Amazon Joyo Co. Ltd., 10F Building A, Ocean International Center, No. 56 East 4th Ring Road, Chaoyang District, Beijing, China
- Amazon Servicos de Varejo do Brasil Ltda., Av. Presidente Juscelino Kubitschek 2041- Torre E- 18 andar, São Paulo- SP 04543-000, Brasil
The full list of warranties can be found on Amazon’s device support page.
What is the Warranty for Other Amazon Devices?
While Amazon’s warranty is the same for most of their electronics, a few devices have a slightly different warranty!
The Fire Kids Tablet and Fire Kids Pro Tablet both receive a Worry-Free Guarantee. Unlike Kindle, this warranty expires in two years instead of one.
As well, Amazon’s Fire TV accessories, Amazon Alexa, and the Echo only have a 90-day warranty guarantee.
If customers are unsure which warranty their Amazon device falls under, they can check the full warranty list on Amazon.com!
If you want to know more about shopping at Amazon, you can also read our related posts on the Amazon Fire Stick warranty, Amazon smart plug, and Amazon return policy after 30 days.
Amazon Kindle owners are granted a one-year warranty for their device.
This warranty covers defects only, meaning Amazon will not fix the device if the issues were caused by the owner or a third party.
However, Amazon will gladly replace a broken Kindle for free regardless of the reason, as long as the warranty on their original device has not expired.
Customers will receive their new Kindle immediately, and will have 90 days to return the broken device.