As the world’s leading e-commerce retailer, Amazon is known for its extensive product range, affordable prices, and on-time deliveries.
However, mistakes do sometimes happen, and you may not get your delivery when you expect it. In that case, you might wonder if Amazon has a late delivery refund?
I wanted to know that too, so I researched Amazon’s delivery guarantees, and here’s what I found!
Does Amazon Have A Late Delivery Refund In 2021?
Amazon has a late delivery refund, which covers shipping fees if the delivery is late and the delivery date/time is guaranteed during checkout. Customers have to ask Amazon for compensation, which may be $5 – $10 in store credit, a full refund of the item cost and shipping fees, or a free month of Amazon Prime.
If you’re curious about Amazon’s late delivery refunds, keep reading to know exactly what to expect in terms of compensation and timelines.
What Are Amazon Delivery Guarantees?
Amazon’s guaranteed delivery speeds are offered on select products and stated on the checkout page.
If a delivery attempt is not made by the outlined date, Amazon guarantees a refund of any associated shipping fees.
Keep in mind that not all orders come with this guarantee, and you can see the full delivery expectations on the product page, in your Amazon account orders, and in the confirmation email sent to your nominated email address.
Also, remember that Amazon has an “order within” countdown. This timer tells you how much time you have to place your order so you can receive it by a certain date.
Sometimes, this delivery day may become unavailable during the order process, due to freight capacity or inventory levels. The final confirmed delivery date will be included in your confirmation email for reference.
Can You Get Compensation For Late Amazon Deliveries?
If Amazon has guaranteed a delivery date and they don’t attempt the delivery on or before that date, you may be entitled to compensation.
Amazon is unlikely to contact you directly, so you should reach out for a refund and let them know what issue has occurred.
Also, it’s important to check your confirmation email to ensure the delivery date you were anticipating is officially recorded.
If the shipping availability changed while you were shopping, especially if you had the item in your cart for quite a while, then it’s possible the guaranteed date moved back and you just missed it.
If it was genuinely Amazon’s fault and they did not try to deliver the item on or before the nominated date, then you may be eligible for compensation in the form of refunded shipping fees.
This is typically most applicable if the order arrived in the next day or two after you were expecting it.
In some cases, Amazon may also refund the product price, or offer a small gift card around $5 in value.
For repeated delivery issues, you could get up to $40 in store credit, or even a free month membership to Amazon Prime.
How Can You Make A Complaint On Amazon Late Delivery?
To issue a complaint about a late Amazon delivery, log into your account and visit the contact page. From there, select the order and follow the prompts to report a problem.
When the form asks about shipping or delivery issues, select shipment is late. You will get to choose whether you want to contact Amazon over the phone, by email, or via live chat.
Once you are in direct contact with an Amazon representative, you can explain the issue and why the delivery failed to meet your expectations.
The representative will investigate your claim, confirm the status of your delivery, and offer a resolution.
What Are The Best Hacks For Amazon Late Delivery Refunds?
If you want a refund on a late Amazon delivery, it’s important to contact the company and explain your issue.
Amazon is recognized for its commitment to customer service, and it’s likely they will try to rectify the problem quickly.
When it comes to Amazon concerns, you won’t know unless you ask, so it is ideal to submit your complaint sooner rather than later.
If you wait for weeks on end to report a late delivery, it looks less genuine and more like you’re just looking for a refund.
The best-case scenario is to get in touch with Amazon as soon as you realize it’s late.
Also, keep track of any other Amazon delivery issues you’ve had. If there have been other late deliveries, misplaced orders, or damaged items, you may be able to use this to your advantage.
Amazon has been known to provide higher store credit or free Prime membership months to customers with a history of delivery issues or satisfaction complaints.
If you want to know more about Amazon’s delivery services, you can also read our related posts on how late does Amazon delivers, if you should tip Amazon Prime Now delivery drivers, and where Amazon ships from.
Amazon does offer refunds for late deliveries, but you have to request it. A refund is applicable when Amazon does not meet its delivery guarantees as outlined on the checkout page and confirmation email.
Sometimes Amazon will just refund the shipping fees, but in other cases, they may refund the full item price or even off store credit of a free month of Amazon Prime.
You can contact Amazon directly through your account to report an issue with your order and let them know it was late.
From there, you can expect a phone, email, or live chat with an Amazon representative who will take a closer look at your complaints and offer a resolution.