As the world’s leading e-commerce retailer, Amazon is known for its extensive product range, affordable prices, and on-time deliveries.
However, mistakes do sometimes happen, and you may not get your delivery when you expect it. You might wonder if Amazon has a late delivery refund in that case.
Does Amazon Have A Late Delivery Refund?
Amazon has a late delivery refund, which covers shipping fees if the delivery is late, and the delivery date/time is guaranteed during checkout. Customers have to ask Amazon for compensation, which may be $5 – $10 in store credit, a full refund of the item cost and shipping fees, or a free month of Amazon Prime.
If you’re curious about Amazon’s late delivery refunds, keep reading to know exactly what to expect regarding compensation and timelines.
What Are Amazon Delivery Guarantees?
Amazon’s guaranteed delivery speeds are offered on select products and are stated on the checkout page.
If a delivery attempt is not made by the outlined date, Amazon guarantees a refund of any associated shipping fees.
Remember that not all orders come with this guarantee, and you can see the full delivery expectations on the product page in your Amazon account orders. The confirmation email was sent to your email address.
Also, remember that Amazon has an “order within” countdown. This timer tells you how much time you have to place your order so you can receive it by a specific date.
This delivery day may sometimes become unavailable during the order process due to freight capacity or inventory levels. Your confirmation email will include the final delivery date for reference.
Can You Get Compensation For Late Amazon Deliveries?
If Amazon has guaranteed a delivery date and they don’t attempt the delivery on or before that date, you may be entitled to compensation.
Amazon is unlikely to contact you directly, so you should request a refund and let them know what issue has occurred.
Also, it’s important to check your confirmation email to ensure the anticipated delivery date is officially recorded.
If the shipping availability changed while you were shopping, especially if you had the item in your cart for quite a while, then it’s possible the guaranteed date moved back, and you just missed it.
Suppose it was Amazon’s fault, and they did not try to deliver the item on or before the nominated date. In that case, you may be eligible for compensation through refunded shipping fees.
This is typically most applicable if the order arrived in the next day or two after you were expecting it.
Sometimes, Amazon may also refund the product price or offer a small gift card of around $5.
For repeated delivery issues, you could get up to $40 in store credit or even a free month’s membership to Amazon Prime.
How Can You Make A Complaint About Late Delivery From Amazon?
To complain about a late Amazon delivery, log into your account and visit the contact page. From there, select the order and follow the prompts to report a problem.
Select shipment is late when the form asks about shipping or delivery issues. You can choose whether to contact Amazon over the phone, by email, or via live chat.
Once you contact an Amazon representative directly, you can explain the issue and why the delivery failed to meet your expectations.
The representative will investigate your claim, confirm the status of your delivery, and offer a resolution.
What Are The Best Hacks For Amazon Late Delivery Refunds?
If you want a refund on a late Amazon delivery, it’s important to contact the company and explain your issue.
Amazon is recognized for its commitment to customer service and will likely try to rectify the problem quickly.
When it comes to Amazon concerns, you won’t know unless you ask, so submit your complaint sooner rather than later.
If you wait weeks to report a late delivery, it looks less genuine and more like you’re just looking for a refund.
The best-case scenario is to contact Amazon when you realize it’s late.
Also, keep track of any other Amazon delivery issues you’ve had. If there have been other late deliveries, misplaced orders, or damaged items, you may be able to use this to your advantage.
Amazon has been known to provide customers with a higher store credit or free Prime membership months with a history of delivery issues or satisfaction complaints.
Read our related posts on how late Amazon delivers, if you should tip Amazon Prime Now delivery drivers, and where Amazon ships from.
