Amazon Order Cancellation Policy (How It Works, Refund + More)

Shopping on Amazon is great; you can order almost any product imaginable from virtually anywhere as long as you have an internet connection.

But what happens if you want to cancel your order? Does Amazon allow you to cancel orders? And if so, how does Amazon refund your money?

Here is all I uncovered about Amazon’s order cancellation policy!

Amazon Order Cancellation Policy In 2022

Amazon customers can cancel orders as long as it hasn’t entered the shipping process. If canceled, Amazon issues a full refund for the original purchase price within three to 30 days, depending on your payment method. Additionally, there are no charges to cancel Amazon orders, whether Amazon or third-party sellers ship the item.

To learn the step-by-step process to cancel orders on the Amazon website or the mobile app, keep on reading!

How Do Cancel Orders On Amazon?

Canceling Amazon orders is very simple, as the website allows you to do so in three easy steps.

First, go into the “Your Orders” section of your Amazon profile and find the order you would like to cancel.

Then, select the check box next to any item you want to cancel, which you can find next to the product. Finally, hit the “Cancel Checked Items” button after selecting which items you wish to cancel.

After you go through these three steps, the selected items will not be delivered to you.

How Do Confirm Cancelled Orders On Amazon?

There are two simple methods to confirm your Amazon order was canceled.

First, Amazon will send you a confirmation message to the email address on your account after you submit a cancelation.

However, if you don’t receive an email confirmation, make sure you check your Amazon account. After logging in to your Amazon account, locate the “Your Orders” section in your settings.

If you see the order in the “Canceled Orders” section, then you can rest assured knowing your order was effectively canceled.

Can You Cancel Amazon Orders That Have Already Shipped?

Unfortunately, you cannot cancel Amazon orders that have already entered the shipping process. However, Amazon does offer the chance to return or replace the item.

If Amazon directly ships your order, you can refuse or return your packing using Amazon’s “Online Returns Center.”

If a third-party seller shipped your order, you will need to contact the seller directly for information on how to return your order.

Are There Charges To Cancel An Amazon Order?

Some companies charge certain fees for canceling orders, taking the amount out of your refund. One convenient thing about canceling orders on Amazon is that there are no charges included in the process.

So after you cancel an order, Amazon immediately releases your funds back into your account.

Can You Cancel Amazon Orders On The Mobile App?

Can You Cancel Amazon Orders On The Mobile App?

Amazon also allows you to cancel orders through the Amazon app, and the process is very similar to the online steps. After finding the main menu on the app, tap “Your Orders.”

Then, select the order you would like to cancel and tap “Cancel Item,” followed by tapping “Cancel Checked Items.”

If you don’t see the item you want to cancel initially after viewing “Your Orders,” click on “Show More Items.”

Similar to the online process, Amazon will send you a confirmation email to ensure that your order was effectively canceled.

Why Do Some Amazon Orders Get Cancelled Automatically?

Sometimes, certain orders on Amazon are automatically canceled regardless of the customer’s requests.

According to Amazon, some orders cancel automatically if they have not been shipped and confirmed within 30 days of the estimated ship date.

A month is quite a long time for a customer to wait for an order that Amazon should have already shipped.

With that, Amazon’s website contains an automatic update to the “Amazon Order Auto Cancellation” timeline at the end of the month.

How Do You Handle Accidental Amazon Order Cancellation?

Unfortunately, if you accidentally cancel an order on Amazon, the process cannot be reversed.

If you purchased from a third-party seller, you can directly reach out to the seller and inform them of your accidental order cancelation.

When you buy a product directly from Amazon, you will need to reorder it if you accidentally canceled it.

How Does Amazon Issue A Refund?

Amazon assures that cancelation refunds will be complete within three to 30 business days, depending on your original payment method.

For example, purchases made with a debit card, checking account, or SNAP funds take up to ten business days to process.

In comparison, purchases made with credit cards or Amazon gift cards process much quicker (between one and five business days).

For purchases made with a prepaid credit card, the refund time is the longest and can be up to 30 days.

The reason refunds may take a few days to reach your account is because Amazon processes several cancellations and wants to assure the refund is handled correctly.

Additionally, Amazon refunds your money back onto the original form of payment on your Amazon account.

Does Amazon Issue Full Refunds For Canceled Orders?

Sometimes when you return an order from Amazon, the company issues a partial refund.

However, for canceled Amazon orders, the company ensures you will always be given a full refund for the original amount of the item.

How Do You Check On The Status Of Your Refund?

Just like you can check on the status of your canceled orders, Amazon also allows you to check on the status of your refund. First, go to the “Your Orders” section of your Amazon account.

After you locate the order you canceled, select “View Return/Refund Status.” You can also find the status of your refund by selecting the “View Order Details” next to the relevant order.

The status of your refund is displayed at the bottom of the “Order Summary” page.

How Do You Return Items At Amazon?

Let’s say you want to cancel an order, but the product has already entered the shipping and delivery phase. Fortunately, Amazon allows you to return almost anything within 30 days of the original purchase date.

To return a product to Amazon, first, locate your Amazon account’s “Your Orders” section. Then find the order you wish to return and select “Return or Replace Items.”

Amazon then provides a dropdown menu of reasons for returns, so you must choose a reason for return. After that, Amazon offers a few choices as to how you wish to return your order.

The most popular return method is to use the free shipping label Amazon provides. After printing out the shipping label, you can take the order to any local UPS shipping center or an Amazon dropoff location.

If you want to know more, you can also check our related posts on Amazon’s pre-order policy, Amazon refund without return, and the Amazon return policy after 30 days.

Conclusion

Amazon allows you to cancel any order as long as your order has not entered the shipping or “Pending” process. Additionally, there are no charges to cancel Amazon orders.

After you cancel an order, Amazon sends you an email confirmation, and you can check on the status of your cancellation at any point.

Regarding the refund process, Amazon says it takes between three and 30 days to issue a refund for the original purchase price.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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