Amazon Package Delayed in Transit (What Does It Mean + Other FAQs)

Have you been frustrated with an Amazon package that has been delayed in transit? If so, we’ve created this guide to help!

The following article will address why a package may be delayed, how customers can track Amazon shipments, and other resources to resolve transit issues, so keep reading!

What Does “Amazon Package Delayed in Transit” Mean In 2024?

Amazon packages can be delayed in transit for many reasons, including bad weather, incorrect address, or mechanical issues during transport in 2024. After 48 hours, Amazon will refund purchases delayed due to their error. This policy does not cover items sold by Marketplace or third-party sellers. Shoppers can easily track the movement of packages from the Amazon website.

To learn more reasons an Amazon package may be delayed in transit and how to proceed once it is delayed, keep reading for more useful facts!

What Is the Amazon Delivery Guarantee?

Amazon’s delivery guarantee policy will refund any shipping fees if you don’t get your delivery by the guaranteed date. 

For reference, the “order within” timer gives shoppers a window of time when orders must be placed to receive it on the given delivery date.

However, this may not be possible due to changes in inventory or capacity before placing your order and receiving confirmation.

Therefore, the confirmed date is on the shopper’s email receipt from Amazon and other details about their purchase, such as tracking information and estimated arrival dates for products ordered separately from yours (if applicable).

If, for some reason, you don’t receive your order within the promised time frame, or it arrives damaged, don’t hesitate to get in touch with Amazon Customer Service.

What Are Causes for Delays in Transit of Amazon Packages?

Many reasons can lead to packages being delayed in transit at Amazon. One reason for a late package is that it has been sent to the incorrect address.

This delay doesn’t often happen, because Amazon sends packages to the correct address 99% of the time.

However, it happens, and when it does, there is usually an automatic delay in transit, since it must be returned to Amazon. 

If the package is returned to the sender, for example, it will be delayed until it can be delivered to its destination address.

Some other common reasons a package may be delayed while being transported are as follows:

  • Bad weather
  • Traffic delays
  • Issues with customs for international orders
  • High-volume shipments
  • Missing apartment or building numbers
  • Illegible writing
  • Assignment to the wrong carrier
  • Damaged, lost, or stolen packages
  • Mechanical problems with the delivery van

How Can Shoppers Track Their Amazon Shipment Using Amazon’s Website?

Conveniently, shoppers can track their Amazon shipment using the website. Simply click on “Your Orders,”  and locate the image of the item being shipped.

After clicking on the image, a status bar will display if a package is “Ordered,” “Shipped,” “Out for Delivery,” or “Delivered.”

Additionally, Amazon will notify shoppers once their package is processed for delivery and provide a tentative delivery date.

When a package is out for delivery via Amazon, shoppers can also follow the movement of the delivery van via a Google map on the website.

This is also found under “Your Orders.” In addition to showing that a package is in transit, it can also provide an estimate of stops until it reaches the delivery destination.

How Can Customers Contact Amazon About a Package Delay in Transit?

How Can Customers Contact Amazon About a Package Delay in Transit? Amazon

Before contacting customer service, allow 48 hours after the promised delivery date to pass.

Also, verify that payment has been processed for the transaction and no refunds have been given.

Following 48 hours, customers can contact Amazon customer service about a package delayed in transit through the company’s website chat.

Additionally, Customers can call Amazon customer service at 1-866-216-1072.

When contacting customer service, be prepared to provide your order number, email address, and daytime phone number.

If My Amazon Package Is Delayed in Transit, Can I Receive a Refund?

If your package is delayed in transit, you may be eligible for a refund.

This includes physical items shipped or sold by Amazon, but not items sold by Marketplace sellers or third-party sellers.

After 48 hours, Amazon will often provide courtesy credits for delayed packages due to their error.

However, this would exclude delays related to shoppers, such as incorrect addresses.

Who Do Shoppers Contact for Amazon Packages Delayed in Transit in the UK?

Amazon UK has accurate updates on its website for when packages are shipped and should arrive at your doorstep.

However, when a package is delayed in transit, it’s essential to know which carrier to contact.

  • If the package was delivered by the Royal Mail or Parcelforce, contact them directly.
  • Contact them directly if the package was delivered by UPS, FedEx, DHL, or TNT / DPD.
  • If you’re unsure which courier was used, contact Amazon UK customer service via the website.

How Can You Track Your Amazon Shipment Using Amazon’s UK Website?

If you are in the US or live outside of the UK, you may wonder how to track an order. It is possible to track packages on Amazon’s UK website.

Simply go to “Returns & Orders” on the search bar to do this. This will bring up a page that shows your shipment in transit in the “View Your Package” section.

On this page, shoppers will also find details about when a package was shipped and when it should arrive at its destination.

To find out more, you can also see our posts on what is Amazon Prime Shipping, why is Amazon shipping so expensive, and where does Amazon ship from.


Delays in transit for Amazon packages may occur for various reasons, including adverse weather conditions, lost packages, or errors with delivery addresses.

Under most circumstances, customers can track packages using the Amazon website and contact Amazon about a delayed shipment. If your package is delayed in transit, you may receive a refund under certain circumstances.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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