Amazon Photos Not Working (12 Potential Fixes + FAQs)

Do you have problems with Amazon Photos not working and would like to find out the best solutions so you can access your photos within minutes?

If so, keep reading because I’ve extensively researched this topic and have found multiple solutions that could help you!

Why Isn’t Amazon Photos Working In [currentyear]?

If you’ve discovered Amazon Photos not working, then you can try to force-close the app and restart it or clear the app cache in [currentyear]. Additionally, you can uninstall and reinstall the app, update the app, or check your Internet connection. However, Amazon Photos not working could also be because of an Amazon issue, such as server overload.

Do you want to know even more fixes for Amazon Photos not working and have other questions? Well, I’ve learned about other fixes and I’ll share those fixes with you below so read on!

1. Force-Close Amazon Photos App

Force-closing the Amazon Photos app could solve your problem if Amazon Photos is not working, and it will work regardless of the mobile device you’re using.

Additionally, it’s easy to force close an app by going into “Settings,” then clicking on “Apps” and finding the Amazon Photos app to open the app details. Select “Close” or “Force Stop.”

2. Clear App Cache

Clearing out the app cache will help solve a lot of problems for Amazon Photos not working, and it can help rid the app of bugs, glitches, or possibly corrupt files or data.

For example, if you’re on a newer Android device you can clear the app cache for Amazon Photos by following the steps below:

  1. Go into “Settings”
  2. Select “Storage”
  3. Select “Other Apps”
  4. Find Amazon Photos in the list
  5. Select “Amazon Photos” to pull up the app details
  6. Click “Clear Cache”

3. Uninstall & Reinstall Amazon Photos App

Uninstalling the Amazon Photos app and reinstalling it can fix common app errors and it can be done in just a few seconds.

Furthermore, the process will depend on your device, but just hold down the app and select either “Remove” or “Uninstall,” and then go into your app store and search for the app.

Click on the Amazon Photos app to bring up the app page, and then select “Install” to begin a new installation. Enter your login credentials and see if reinstalling fixes the issue!

4. Update Amazon Photos App

If you haven’t updated your app in a long time, it could lead to Amazon Photos not working because of security issues, bugs, glitches, or other app vulnerabilities.

Therefore, you’ll want to update your Amazon Photos app and then try to get back into it to see if the update fixes those errors you’re facing.

5. Check Your Internet Connection

You’ll need to check your Internet connection to make sure that you have a good signal, regardless of whether you’re running on WiFi or Cellular Data.

Additionally, a bad Internet connection can lead to the app not connecting to the servers or loading the photos properly.

6. Wait 5 or 10 Minutes & Try Again

If you’ve found Amazon Photos not working, you can simply wait 5 or 10 minutes and try again, since it could be a server overload causing connection issues.

7. Sign Out & Back Into the App

Simply signing out and back into the Amazon Photos app can resolve issues if it’s not working, but remember what your login credentials are before you take this step.

8. Reboot Device

8. Reboot Device Amazon

As with most tech issues, rebooting your device is always an easy solution to see if it fixes your problem if Amazon Photos is not working, and will just improve performance overall.

Furthermore, rebooting your device can clear cache and cookies or resolve issues with memory, so try to reboot your device and then reopen the Amazon Photos app.

9. Confirm Your Photo Is the Proper Size

If your photo is more than 2 GB it cannot be uploaded through the Amazon Photos mobile app and will need to be done on the desktop instead.

Therefore, if you’ve noticed issues with your photos not uploading, verify that you have the right size for the type of device you’re using and try again.

10. Delete Files to Make More Space

If you don’t have enough storage space on your device, it could interfere with app updates or cause the app to malfunction.

Further, you want to delete old files to make more storage space on your device so that the app can update.

11. Close Background Apps

Apps running in the background can slow down your device and cause apps to malfunction, such as Amazon Photos.

One easy fix for Amazon Photos not working would be to close all of the apps in the background to see if that fixes performance issues or glitches.

12. Server Issue & Wait for Amazon to Fix

There are times when the issue is with Amazon and the Amazon servers, which could cause Amazon Photos to not work as it should, and it’s easy to check for server issues.

However, when this happens, there is nothing you can do and you’ll have to wait for Amazon to fix the server issues on its end.

What Happens If I Delete the Amazon Photos App?

If you delete the Amazon Photos app, it will just delete the app from your device but does not delete any of your photos from the service.

Therefore, if you need to delete the app and reinstall it to fix errors, you don’t have to worry about losing any of your photos or files!

Does Amazon Photos Still Work?

Amazon Photos still works, and not only can you store and edit your photos through the app, but you can order photo prints right from the app, too!

Additionally, Amazon Prime members will have free delivery on all of the photos that they’ve chosen to print!

To know more, you can also read our posts on what is Amazon Photos, is Amazon Prime photo storage really unlimited, and why is Amazon’s iPhone app not working.


If you’re looking for fixes for Amazon Photos not working, you could try to reboot your device, uninstall and reinstall the app, update the app, or clear the app cache.

Also, you can check your Internet connection, force-stop the app, close apps running in the background, or make sure your photos fit the size requirements for the device you’re using.

Photo of author

Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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