Amazon Pickup Locations (Where Are They, How It Works + More)

One-click online order and home delivery is now the norm for many of us; however, shoppers may not know that there are other locations to pick up Amazon orders in their area.

Luckily for you, we’ve compiled a list of the best locations where shoppers can quickly and easily pick up their Amazon purchases. Check out our guide below for more information!

Where Are Amazon’s Pickup Locations In [currentyear]?

Amazon orders can be picked up from a network of secure hubs across the US for free in [currentyear]. Shoppers can retrieve from Amazon Locker or Counter locations within USPS, FedEx, and many pharmacy and grocery store chains. In order to retrieve an order, customers must present a unique code from Amazon or use the Amazon app.

To learn more about Amazon pickup locations, including how to schedule a pickup from these locations, keep reading!

Where Can Amazon Shoppers Pick up Their Orders?

With just a few clicks of their mouse, Amazon shoppers can find nearby locations to pick up their Amazon orders. Not only is the process easy, but it is also convenient!

Before heading out to one of the pickup locations below, check your order’s tracking number.

This number will tell you if your order is available for pick-up or not. If it is, then you’re all set! However, if it isn’t, you’ll have to wait until the package comes to your house.

Alternative Pickup Options

Amazon offers a few different delivery alternatives for customers.

Instead of waiting for delivery, shoppers can have their package delivered to a shipping partner, Amazon Locker, Amazon Hub, or Amazon counter.

At these locations, orders will be securely held by associates until the shopper can retrieve them. 

Many of these counters are conveniently located inside major drugstores and supermarket chains!

What Is an Amazon Hub Locker?

Amazon Hubs are a network of product return and pick-up locations.

They’re located throughout the United States in grocery stores, convenience stores, and Amazon shipping partner locations like USPS and FedEx.

With an Amazon Hub Locker, shoppers can return or pick up their purchase without waiting at home for the order to be delivered.

Are Amazon Lockers Different From Amazon Counters?

Amazon Locker is a service that allows shoppers to pick up their Amazon orders from self-service kiosks instead of waiting for deliveries.

Some Amazon Lockers are accessible 24 hours a day so that shoppers can pick up their orders anytime.

Unlike Amazon Lockers, Amazon Counters provides an assisted order pickup option where customers can pick up their orders from retail locations such as pharmacies.

Where Can Shoppers Find In-Store Pickup Options for Amazon Orders?

Where Can Shoppers Find In-Store Pickup Options for Amazon Orders?

Picking up your order at an Amazon Hub is easy! Simply visit the Amazon Hub page to find the nearest store that offers in-person pickup.

Once you have accessed the webpage, enter your zip code, address, or a landmark into the box beneath “Find pickup locations near.” 

After entering the necessary information, the site will list which stores offer in-person pick up from Amazon, contact information, and hours of operation.

In fact, there is even an option to add the stores to your Amazon address book for future deliveries.

To add an Amazon Hub to your address book, select the desired location and click on Add Address.

If there isn’t a store near you, keep scrolling down the page.

Near the bottom of the page, you will come across a list of eligible ZIP codes where you can have your order delivered to a USPS or FedEx Access Point location for free.

USPS and FedEx Access Points are available in many major cities across America, so if there’s one near you, this place is an excellent way to get your purchase!

Where Can Shoppers Pick up Bulky Items Shipped From Amazon?

When an order contains heavy or bulky items, Amazon order is not an available option for customers.

For large, bulky items, the company offers scheduled delivery at select residential locations.

According to the Amazon website, a bulky item is defined as one that exceeds 33 lbs. or has dimensions larger than 36 (h) x 24 (l) x 24 (w) inches.

Are All Orders Able to Be Delivered to Amazon Locker or Counter Locations?

Make sure to confirm the eligibility of all your items during the checkout process, as some items are not eligible for pick up at Amazon Hub locations.

If any ineligible items have been flagged in the shopping cart, they will not be selectable for pickup from an Amazon Hub location.

For example, Amazon places some limitations on certain products due to value, weight, or size, and therefore they can’t be delivered to a hub location.

For a complete list of guidelines, click here.

Are Amazon Pickup Locations Free?

Both Amazon Locker and Amazon Counter are free for Amazon customers to use!

How Can Shoppers Place an Order and Pickup From Amazon Hub Locker or Counter?

When placing a new order on the Amazon website,  select “Select Pack & Ship Location from Checkout” before “Choose Shipping Method” and enter an address at checkout.

Alternatively, if the address is in your Amazon address book, simply choose the location of your contacts.

Once you are ready to place your order, select the Amazon Hub location as your shipping address.

Upon delivery, Amazon will send a delivery confirmation email to the registered address with your account.

Next, visit the selected Amazon Locker or Amazon Counter location to pick up the order when it arrives.

To ensure quick and secure pickup of orders, shoppers can only retrieve their orders with a unique pickup code or by using the Amazon app on a Bluetooth-enabled device. 

As a result, shoppers will not need to present an ID for this process at either place.

How Long Do Shoppers Have to Pickup Orders From Amazon Hub Locker or Counter?

For Amazon Hub Locker packages, shoppers must pick up orders within three days. For Counter pickup orders, shoppers have seven days to pick them up.

In the event that the order is not retrieved within the timeframe given, it will be returned to Amazon, and a refund will be sent to the customer.

Can Shoppers Have Someone Other Than Themself Pickup Their Order From Amazon Hub Locker or Counter?

Since an ID is not required for pickup, shoppers can send anyone to get their orders from Amazon Locker and Counter locations.

Simply be sure to have them bring the confirmation email with your order’s unique security code.

Do Amazon Lockers Offer Accessibility Features for Disabled Persons?

To support customers who are blind or have hearing issues, all Amazon Lockers feature accessibility tools like talking lockers and larger and high contrast touchscreen text. 

To learn more, shoppers can access the complete list of these features by clicking here.

Who Can Shoppers Contact for Assistance With Amazon Hub Locker or Counter Pickups?

When shoppers need assistance with order pickups, they can contact Amazon customer service.

To know more, you can also read our posts on whether or not can you pick up Amazon packages, how does Amazon ship so fast, and where does Amazon ship from.


Shoppers can pick up their Amazon orders at a location near them using the Amazon Hub Service.  For convenience, Amazon Lockers and Counters can be found at many retail pharmacies, grocery, and convenience store locations.

In addition, shoppers can also pick up their order at a FedEx or USPS location. Amazon’s goal is to make the customer experience as frictionless as possible..

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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