Amazon Video Game Return Policy (Opened, Used, After 30 Days + More)

It’s no wonder why retailers big and small are jumping on the video game craze and selling entertaining games for Xbox, Playstation, Wii, and more.

If you’re into video games, you’re certainly not alone; chances are you’ve checked out Amazon’s impressive selection of games and consoles.

If so, you may be curious about Amazon’s video game return policy and whether buying games from Amazon is worth it. The same thing crossed my mind, so I researched it, and here are all the details I gathered!

Amazon Video Game Return Policy

Amazon accepts video game returns within 30 days of purchase for a full refund. Activated or used video games or games with missing parts may incur up to a 100% restocking fee. Additionally, downloadable video game software and prepaid game cards for Xbox 260 Live, World of Warcraft, and Wii Points cannot be returned on Amazon.

If you want to know more about returning video games to Amazon and how to get your money back if you change your mind, then keep reading!

How Do You Return Video Games On Amazon?

If you want to return video games on Amazon, you follow the same steps as you would for any other item on Amazon. It’s a fairly quick process, especially if it’s within 30 days of shipment.

So long as the video games are covered by Amazon’s 30-day global store return policy, the option to return the item should appear under your Amazon account orders.

Simply click return and select the reason for the return. Follow the prompts to get the shipping label so you can ship it back to Amazon and get your refund.

It’s a good idea to check the return policy on video games before buying because not all merchants or brands have the same return policy as Amazon’s standard one.

Additionally, if the return option does not show up in your orders, the video game may not be eligible for a return, or you may need to contact Amazon directly for assistance.

Can You Return Amazon Video Games After 30 Days?

Amazon may accept physical video games after 30 days if they are new and unused.

Additionally, Amazon is highly unlikely to issue a refund for video games that have already been activated and used after this time period.

If the video game is eligible for a return after 30 days, you will probably need to cover the postage costs of shipping it back to Amazon and pay a restocking fee.

You can click the help button next to the order to speak to an Amazon representative and get the return and refund sorted if permitted.

Can You Return Opened Video Games To Amazon?

Can You Return Opened Video Games To Amazon?

Amazon may let you return opened video games, but you may be charged a restocking fee that could cost as much as what you paid for the video games.

While Amazon may refund you for video games returned under the standard 30-day policy, once the restocking fee (usually 100% of the original price) is determined for open games, your refund may be much less.

To be on the safe side and get your money back, it’s best only to return new, unused video games to Amazon.

Does Amazon Accept Used Video Game Returns?

Amazon may accept used video game returns, but there’s a catch. Returned video games that have been used or have missing parts will incur a restocking fee of up to 100% of the original cost.

Amazon will need to inspect the quality of the video games, so you may not know how much the restocking fee is until you send the products back.

That’s why most Amazon shoppers stay away from used video game returns and make sure they really want the games and will use them before opening.

What Does Amazon Do With Returned Video Games?

If there’s no issue with the product and it is just a case of not wanting or needing it, such as buying the wrong video game, Amazon will confirm the product quality before returning it to the warehouse shelves.

While new video games in optimal condition will appear under Amazon’s video game category, there may be gently used or pre-packaged video games in Amazon Warehouse. Visit to see all the video games listed.

If you return new, never-opened video games to Amazon, they will likely be checked by Amazon staff before being relisted by the merchant or moved under Amazon Warehouse Deals.

If you are looking to learn more about Amazon’s return policy, you can also read our related posts on Amazon’s return policy after 30 days, Amazon monitor return policy, and buying digital codes from Amazon.


Amazon’s return policy allows for returns and full refunds on unopened video games within 30 days of buying.

If you return video games that were activated, used, or have missing parts, keep in mind Amazon may charge up to a 100% restocking fee.

You also cannot return prepaid video game cards for Wii Points, World of Warcraft, or Xbox 360 Live.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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