AutoZone Return Policy Without Receipt (Your Complete Guide)

Almost all major retail stores require customers to carry their original receipt when returning a purchased product, as it makes the return process much quicker and more efficient.

However, it’s pretty common to lose a receipt, especially if you purchased a product some time ago. If you buy from AutoZone, can you return it without a receipt? Here’s all you need to know!

AutoZone Return Policy Without A Receipt In 2024

AutoZone customers can return a product without a receipt as of 2024. However, you’ll need to contact AutoZone’s customer support team to get a transaction order and the details about how to do this. Although AutoZone’s return policy states that you need a receipt when returning all the merchandise, employees can process your return without one.

To learn more about AutoZone’s return policy, what to do if you don’t have a receipt, and much more, keep on reading!

How Do I Return An Item Without A Receipt At AutoZone?

When you contact the AutoZone customer support team at 800-288-6966, an employee will help you locate a receipt by getting your transactional order.

In addition, they will explain the process you can use to return the product to the nearest AutoZone store.

As part of the return policy, an AutoZone employee will check your ID, as it’s part of the refund verification process. With that, AutoZone staff use your ID to retrieve your transactional order.

For your identification, you can provide any one of the following:

  • US or Canadian Driver’s License
  • Military ID
  • Mexican Voter Registration Card
  • Passport
  • US State ID
  • Canadian Province ID
  • US Laser Visa

Unfortunately, AutoZone will not accept your return without an ID.

Also, AutoZone checks for red flags, especially if you appear on its database as someone who frequently returns products without a receipt.

So, keep in mind that the return should be within 90 days from the day of purchase. Otherwise, the staff will not accept the item.

According to the return policy, it is ideal to return products in the original packaging. That said, AutoZone reserves the right to refuse the return if you don’t have the proper packaging.

What Type Of Refund Do I Get For An Item Without A Receipt?

What Type Of Refund Do I Get For An Item Without A Receipt? AutoZone

AutoZone insists that customers should return items with a receipt because it’s much easier to track the order and process refunds. However, if you don’t have one, you can still get a refund.

Further, if you bought the item on using your credit card, it’s advisable to carry your card to the store. Then, AutoZone will credit it for the price of the part or accessory.

In addition, if you paid via PayPal, AutoZone will initiate a refund to your PayPal account once you return the item.

On the other hand, if your product was shipped by mail and you need to send it back, AutoZone will only reimburse your shipping costs if it made a shipping error or if the product was defective during shipping.

Therefore, once your return is accepted, you can get your refund and use it towards buying another item in the store.

Can I Return Items To AutoZone Via Mail Without A Receipt?

If you bought auto parts or accessories online and need to return them via mail without a receipt, you need to contact the AutoZone team first to learn the best way to go about it.

According to AutoZone, if your product is eligible for a return, it will credit your credit card with the full price.

Therefore, if you don’t have a receipt, you can consult AutoZone to trace your transactional order.

However, AutoZone will not accept a return if your item is not eligible.

Can You Return Products To Any AutoZone Store Without A Receipt?

Yes, you can return your items to your nearest AutoZone store when you don’t have a receipt.

That said, as long as you are within the 90-day warranty period, the AutoZone staff can find your details in its database.

Once you contact the customer support team, you can go to the nearest store with the item in its original packaging.

But, if you are going to a different store than the one you bought the item from, remember to carry your ID and credit card to facilitate a refund.

Moreover, this information is standard in all AutoZone stores.

To know more, you can also read our posts on AutoZone return policy, AutoZone battery return policy, and AutoZone complaints.


AutoZone customers can return a product without a receipt. However, you’ll first need to contact the customer support team to get a transaction order.

If you don’t have the receipt, ensure that you follow the return policy guidelines by placing the item in its original packaging and carrying your government-issued ID.

According to AutoZone’s policy, customers get a refund based on their payment method. So, when going to the store, provide your credit card or PayPal details to get a refund.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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