Best Buy Modem & Router Return Policy (Used, No Box, No Receipt + More)

With a large consumer base, Best Buy assures its clients that all their electronics needs are available at the best prices, accompanied by a convenient return policy on almost all products.

Modems and router use have increased with the advancement of Internet-of-Things. You may then ask, what is Best Buy’s modem and router return policy? Read on to learn more.

Best Buy Modem And Router Return Policy

Best Buy allows customers to return modems and routers within 15, 30, and 45 days depending on the membership status. There is no restocking fee for modems and routers. However, the modems and routers should be in new-like conditions and accompanied by proof of purchase for a successful return request.

Are you curious about Best Buy’s Modem & Router Return policy on used, no box, no receipt, after 15 days, and much more? Read through!

How Strict Is Best Buy’s Return Policy On Modems & Routers?

Customers can return modems and routers within 15/30/45 days, counted from the date the products are received, depending on membership status.

Standard members have 15 days, My Best Buy Elite members have 30, while My Best Buy Elite Plus members have 45 days to return modems and routers to Best Buy.

NETGEAR, ARRIS, Motorola, and other modems and routers must be in new-like conditions, with all accessories and packaging present when returning.

Best Buy charges a deduction fee on the refund for any lost Items. Additionally, Best Buy may deny your return for damaged modems and routers.

When returning modems and routers, customers should present proof of purchase such as; a receipt, packaging slips, and a credit card/details, accompanied by a valid ID photo.

Can I Return Modems & Routers After The Given Time Frame?

No, Best Buy may deny your return request after 15/30/45 days depending on your membership status.

All Best Buy customers across the three levels must adhere to the return period given for a successful modem and router return.

Can I Return A Used Modem & Router To Best Buy?

Yes, you can return a used modem & router to Best Buy on condition that you adhere to the stipulated return period depending on your membership status.

When returning the used modem/router combo, inform the store manager that you want to cancel your connectivity services.

Best Buy will not take responsibility for the cancellation. You are responsible for the cancellation of your service contract with the carrier.

Can I Return A Modem & Router Combo Without A Receipt?

Yes, Best Buy allows customers to return modem and router combos without a receipt. However, you should provide an alternative proof of purchase for your request to be processed.

For instance, you can provide packing slips, credit card statements, and a valid ID  as alternative proof of purchase.

Does Best Buy Accept No Box Modem & Router Returns?

Yes, you can return a modem & router combo without the original box. You will be charged a deduction fee on the refund for the lost packaging.

However, you may purchase a NETGEAR-Nighthawk-Router- accompanied by a Docsis-3-1-Cable-Modem without the manufacturer’s packaging.

In such a case, return the device with the packaging used by Best Buy to deliver it. If lost, a deduction fee will be applied as indicated.

Will Best Buy Take Returns of Recycled Modems & Routers?

Will Best Buy Take Returns of Recycled Modems & Routers?

No, Best Buy does not take recycled modems and routers returns.

However, you can take your used modem/router combo to Best Buy for recycling and get a 15% off recycle coupon when you purchase a new modem/router.

Does Best Buy Apply The Price Match Guarantee To All Returned Modems & Routers?

The majority of the modem/router combos qualify for the price match guarantee at Best Buy.

Here are some examples of modem/router combos that qualify for the Best Buy price match guarantee;

  • ARRIS SURFboard 32*8 DOCSIS 3.1 Cable Modem
  • NETGEAR Nighthawk 32*8 DOCSIS 3.1 Cable Modem
  • ARRIS SURFboard S33*8 DOCSIS 3.1 Multi-Gig Cable Modem with 2.5 Gbps Ethernet Port

However, some devices, such as Motorola AC Dual-Band Wi-Fi Router with 16*4 or NETGEAR 32*8 DOCSIS 3.0 Cable modems, do not qualify for the price match guarantee.

Will I Get Cashback If I Return Modems & Routers To Best Buy?

Yes, if you paid for your modem/router combo using cash, Best Buy will give you a 100% refund in cash.

Best Buy will reimburse you for the modem/router combo in the same way you purchased it. However, cash payments of above $800 will be refunded by check within ten business days.

Can I Return A Damaged Modem/Router To Best Buy?

Best Buy allows customers to return a damaged modem/router device to their stores. However, the damage should only have occurred during shipping or delivery.

Best Buy would deny returns if the consumer caused the damages. Best Buy’s modem/router return policy stipulates that the device must be in a new-like condition when returning.

Will I Keep My Bundle Discount When I Return A Modem/Router Combo With Missing Items?

No, Best Buy will take away the bundle discount benefit when you return all a modem without the other items purchased with it.

Best Buy’s modem/router combo return policy requires customers to return all the different items purchased simultaneously with the modem/router to maintain the discount benefit.

If you are looking to learn more, you can see our related posts on the Best Buy video game return policy, the Best Buy laptop & computer return policy, and if Best Buy charges a restocking fee.


Best Buy offers consumers a feasible modem/router return policy, allowing them to enjoy the best customer service.

All members, Standard, Elite, and Elite Plus, can easily access Best Buy services for assistance with their return requests at no restocking fee on the modem/router.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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