With so much competition in the retail sector, major retail chains have implemented highly flexible price adjustment policies to retain customers and stay ahead of their competitors.
So if you’ve purchased an electronics item from Best Buy and found it selling at a lower price elsewhere, you may be wondering – what is Best Buy’s price adjustment policy? Here is everything I’ve found out!
Best Buy Price Adjustment Policy
Best Buy’s Price adjustment policy allows customers to get a partial refund if the price of a product is discounted by Best Buy or a competitor. The time allowed for price adjustments at Best Buy ranges from 15-45 days, depending on the product and also the membership of the customer.
If you want to learn more about the terms and conditions of Best Buy’s price adjustment policy, how you can make a price adjustment request for a product, and much more, keep on reading!
What Is The Best Buy Price Adjustment Policy?
Best Buy’s price adjustment policy is as per the store’s Price Match Guarantee, enabling customers to acquire the best prices on products they want to purchase.
Under the policy, when you purchase a product at Best Buy in-store or online, Best Buy ensures that they adjust the price to match a similar product at their local and online competitors.
Additionally, if you purchase an item and it goes on sale within the stipulated return period, Best Buy will refund you the price difference upon your request.
Note that Best Buy’s price adjustment policy covers new products and excludes open-box and clearance items.
How Do I Request For Price Adjustment At Best Buy?
You can request a price adjustment at Best Buy when purchasing an item by informing the store of a lower price in a competitor store and requesting a price match.
It is important to note that if requesting price adjustments based on the prices of a product from a local retail store, it has to be within a 25-mile radius.
On the other hand, if you are shopping at BestBuy.com, you can only request price adjustment by identifying a qualifying product on best buy’s eligible competitors, including:
Price adjustments for shipped items purchased at Best Buy in-store can be requested by the person listed in the order’s “Bill To” section.
How Do I Show Price Adjustment Proof At Best Buy?
You can provide price adjustment proof by notifying Best Buy of the competitor’s website address with the product prices you intend to purchase.
Other than that, you can also bring with you a recent advertisement that displays the competitor’s price for the same product.
Can I Request For Price Adjustment After Purchasing An Item At Best Buy?
You can request a price adjustment after purchasing a product at Best Buy. The time frame for Best Buy price adjustment after purchase is 15 days for standard members.
Best Buy Elite members have an extended period of 30 days, while Elite Plus members have 45 days to request a price match. However, this period may differ depending on the item you purchased.
For instance, if you purchased cellular wearables or cell phones, you can only request a price adjustment within 14 days after your purchase, regardless of your membership level.
Because of this, you should check the stipulated return and exchange period of the product you bought before requesting a price adjustment.
Does Best Buy Adjust Prices To Match A Warehouse Club?
Best Buy adjusts its price to match the Warehouse clubs’ prices, provided the Warehouse club is Best Buy’s local competitor and its prices match Best Buy’s price criteria.
In case the Warehouse club’s website requires a login or membership ID, Best Buy can only adjust the price in-store and not online via chat or phone.
Note that you must present a live offer showing the prices (such as by opening the website on your mobile device) and not a screenshot.
Can I Request For Price Adjustment Using The Best Buy Mobile App?
You can use the Best Buy mobile app to request a price adjustment since it has the exact pricing as Best Buy stores and BestBuy.com.
The process for requesting a price adjustment via the app is similar to how you would request a price match for purchases made online.
How Does Best Buy’s Price Adjustment Policy Apply On In-Store Pickup Purchases?
If you use BestBuy.com to purchase a new product and the Best Buy stores offer the item at a lower price, you can request a price adjustment when picking it up in-store.
Simply show an employee the lower price shown on BestBuy.com for the same item, and you will get the difference refunded to you.
How Does Best Buy Price Adjustment Apply To Scheduled Delivery Items?
If Best Buy adjusts the price of a product you purchased before the delivery date, they will give you a 100% refund difference on the item, including tax.
However, you must call the Best Buy Customer Service center to make your price adjustment request.
Note that price adjustment for these items is not processed by Best Buy stores or through email. So all the standard conditions for the price match guarantee have to be followed.
What Is Not Covered Under Best Buy Price Adjustment Policy?
- Best Buy for Business, Best Buy Education, and Best Buy Marketplace transactions from Third-party websites like Amazon, Google, and eBay.
- Unlisted online retailers’ prices are in the special consideration section.
- Shipped products sold by or from third-party website sellers.
- Competitor service prices, liquidation offers, Black Friday pricing, and hourly sales offers.
- Bundle offers, subscription services, coupon offers, refurbished items, credit card offers, financing offers, and pricing errors.
Conclusion: Best Buy Price Adjustment Policy
Best Buy’s price adjustment policy lets customers get products at a reduced price that matches the prices of competitors like Dell, Amazon, and HP. To get the price difference refunded, ensure you request it within the stipulated return and exchange period for the product, providing sufficient proof.