CBS All Access Not Working on Amazon Prime (List of Potential Fixes + FAQs)

Have you just discovered CBS All Access isn’t working on Amazon Prime, and you want to know how to potentially fix this problem so you can get back to watching your shows?

Well, keep reading, because I’ve been researching this topic and have found a lot of tips and tricks that could get you back up and running in no time at all!

Why Is CBS All Access Not Working on Amazon Prime In 2024?

If you’ve found CBS All Access isn’t working on Amazon Prime, it may be that you need to verify your Amazon account through a specific link. Additionally, if you’re using a VPN, you’ll need to disable it before you can access the content. Other fixes for this issue include clearing out the cache and restarting the website in 2024.

Are you looking for more potential fixes for CBS All Access not working on Amazon Prime? If so, I’ve got all of the potential fixes for you below, so read on to learn all about them!

What Methods Can I Use to Fix My CBS All Access Connection?

1. Verify Amazon Prime Account

If you’ve found you can’t access CBS All Access on Amazon Prime, it could be that you need to verify your Prime account with CBS before you can begin watching content.

Therefore, make sure that you’ve linked your Amazon Prime account with CBS All Access before you begin trying to watch shows, or else you’ll get a content unavailable error.

2. Disable VPN

Amazon does not allow users to have a VPN running to access content, since there is content that is geographically restricted, and it won’t allow you to play videos.

For example, if you’re trying to load the site but it isn’t popping up or playing a video, disable any VPN running on your device and reload the page.

3. Clear Your Cache

There could be an old or corrupted version of the website running, which could lead to CBS All Access not working on Amazon Prime, so clear your cache to try to fix the issue.

However, the process for clearing your cache will depend on your device, but if you’re running on Firefox, then follow the steps below:

  1. Go into your “History”
  2. Select “Clear Recent History”
  3. Pick a timeframe up to “Everything”
  4. Checkmark “Cache”
  5. Select “OK”
  6. Reload the CBS All Access page on Amazon Prime

4. Make Sure Your Amazon Prime Is Active

There are times when you may have forgotten that Amazon Prime was set to renew and you had outdated information on file, so make sure you have an active Prime membership.

For example, you may have switched cards and not updated your payment method on file, which could cause your Prime membership to end.

5. Disable Ad Blocker

If you have an adblocker running it could interfere with the website loading properly, so disable your adblockersto see if that fixes CBS All Access on Amazon Prime.

6. Make Sure You’re Connected to the Internet

6. Make Sure You’re Connected to the Internet Amazon

Not having a stable Internet connection will lead to CBS All Access not working on Amazon Prime, so you’ll want to check and make sure you’re connected to the Internet.

Furthermore, it may be a good idea to reboot your router if you’ve noticed that the connection is cutting in and out or it’s lacking in signal strength.

7. Check Your Bandwidth & Stop Other Downloads

If you cannot get CBS All Access to work on Amazon Prime, it could be that your Internet connection is being bogged down by other people downloading content, games, or streaming.

Therefore, go around to other people in your household and make sure they are not hogging your bandwidth, and get them to stop or pause what they are doing so you can see if that’s the issue.

8. Restart Your Device

Simply restarting your device is a great fix if you can’t get the CBS All Access content to play on Amazon Prime, since it can clear cache, cookies, and memory issues.

Additionally, whether you’re on a smartphone, laptop, desktop, or tablet, you’ll need to restart your device regularly to boost performance.

Once you’ve restarted your device, simply load up the page and try again to see if CBS All Access is working properly.

9. Try Disabling Add-Ons

Add-ons are great to have on browsers, but they can cause certain websites not to load properly.

Therefore, disable any add-ons and refresh the CBS All Access page to see if that solves your issue.

10. Update Your App

If you’re trying to watch content from the Prime Video app, you should update the app to the latest version, which could solve your problem.

For example, it’s easy to update your Amazon Prime Video app by searching for it in your app store and then seeing if you see the “Update” icon, which means your app is outdated.

Once you’ve updated the app, reload the CBS All Access page and see if the content will play.

Do Amazon Prime Members Get Free CBS All Access?

CBS All Access isn’t free for Amazon Prime members, and you’ll have to pay $5.99 per month to access the live television and subscription service offered by CBS.

However, you do get a limited 7-day free trial so you can try out CBS All Access before you decide to purchase the channel on Amazon Prime.

How Do I Upgrade to CBS All Access on Amazon?

If you’d like to upgrade to CBS All Access on Prime, then just go into “Settings” and select “Your Account,” and find the option to “Change CBS All Access Plan.”

Furthermore, you can go to the “CBS All Access” section and change to the “Commercial Free” plan, and then enter your password.

To know more, you can also read our posts on what is your Amazon account number, can you have multiple Amazon accounts, and Amazon account adjustment refund.


CBS All Access not working on Amazon Prime could be caused by numerous issues, but fixes include clearing your cache, restarting the device, disabling your VPN, and updating the app.

Furthermore, fixes include verifying your Amazon Prime account and linking it to CBS All Access, making sure your Prime account is active, and checking your bandwidth.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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