Chewy has emerged as a serious competitor to traditional pet stores for pet supplies because of its online presence and wide delivery network.
However, if you bought cat or dog food from Chewy, but you’re thinking about returning it, you may be curious about Chewy’s return policy. If so, keep reading to see what I discovered!
What Is Chewy’s Dog and Cat Food Return Policy In 2023?
You can return cat and dog food to Chewy within 365 days of purchase in 2023. Chewy will also take back opened dog or cat food and, because of its unconditional 100% customer satisfaction guarantee, you don’t have to give a reason. Chewy will also cover the shipping fees for deliveries, and you can get a refund or a replacement.
Read on to learn all you need to know about returning cat and dog food to Chewy, including how to do it, how long it takes to process, and more!
Can You Return Opened Dog Food to Chewy?
You can return opened dog food to Chewy as long as you do it within 365 days of the date when you bought it.
As per the company’s 100% customer satisfaction guarantee, Chewy will also pay for the cost of shipping the item back.
Can You Return Opened Cat Food to Chewy?
You can return opened cat food to Chewy as long as you do it within 365 days of buying it. Chewy will even cover the shipping fees for the return.
Can You Return Food Your Dog Doesn’t Like to Chewy?
You can return food your dog doesn’t like to Chewy within 1 year.
Under the company’s unconditional 100% customer satisfaction guarantee, Chewy will accept returns without needing a reason from the customer.
Can You Return Food Your Cat Doesn’t Like to Chewy?
You can return food your cat doesn’t like to Chewy within 365 days.
This is because the company has an unconditional 100% customer satisfaction guarantee that allows you to take items back for whatever reason, and you don’t need to explain.
Where Do You Return Pet Food to Chewy?
Because Chewy is an online business, making returns isn’t as straightforward as taking an item back to a physical store.
You will need to ship the item back to Chewy, but luckily, the process is relatively simple.
Chewy has several warehouses and fulfillment centers spread out across the country which is where the company does its deliveries from, and it’s likely where you will make your returns.
To return an item to Chewy, contact the company via any of its verified social media accounts. We found Chewy via @Chewy on Facebook, Instagram, Twitter, and Pinterest.
If this isn’t an option for you, you can also contact the 24/7 customer support team via email and phone at firstname.lastname@example.org or 1-800-672-4399.
When you reach Chewy’s customer service team, they will instruct you on where to ship the package for the return depending on where you are.
You’ll be contacted directly or by customer service will ask for your email address and send the details there.
When Won’t Chewy Accept Pet Food Returns?
Chewy will usually accept pet food returns under most circumstances as long as you do it within 365 days.
This ties into its unconditional 100% customer satisfaction policy which means Chewy will do whatever it can to ensure the customer is happy.
Chewy’s return policy has been updated to allow for returns of prescription medical supplies, opened and used items.
We have yet to find an instance of Chewy turning down a return that was made within a year of the original purchase.
How Long Does It Take to Return Dog and Cat Food to Chewy?
Returning dog and cat food to Chewy will take a couple of days, and the refund will be deposited into the balance of the method you used for the original order within 3 to 5 business days.
If you opted for a replacement over a refund, the new order should reach you within 1 to 3 days like most other shipments from Chewy.
What Does Chewy Do with Returned Dog or Cat Food?
If the dog or cat food was returned in the same condition in which it was shipped, then Chewy most likely restocks it for sale to another customer.
However, Chewy routinely tells its customers to donate items they don’t want instead of returning them and they get a refund or replacement.
This would also make it possible for Chewy itself to accept returned dog and cat food and donate it to places like animal rescue shelters.
To learn more, you can also read our posts on Chewy return policy, what is Chewy Autoship, and where does Chewy ship from.
You can return dog and cat food to Chewy within 365 days of buying it even if it’s been opened. Chewy will even cover the cost of shipping and you don’t have to give a reason, meaning you can return food if your pet doesn’t like it.
Chewy takes between 3 and 5 business days to process refunds on the returned dog and cat food. After Chewy accepts a return, the refund will be deposited into the balance of the original payment method.