Chewy Return Policy (Used, Opened, Toys, How Long to Return + More)

Chewy stocks thousands of items on their website but it could be difficult to tell if an item is the right one for you until you receive the package.

If you bought something at Chewy but it’s not working out for you and you’re thinking about taking it back, read this article to learn all you need to know about the process.

What is Chewy’s Return Policy In [currentyear]?

Chewy has a return policy in place that allows you to return items up to 365 days after buying it if you’re not satisfied. Chewy has recently revised its return policy to let you return used and opened items within a year of buying them. When returning an item to Chewy, the company will also pay for shipping in [currentyear].

Read on to learn all you need to know about Chewy’s return policy, including the policy on specific types of items, how much it costs, and more!

Chewy’s Return Policy on Opened Items

You can return opened items to Chewy within one year of buying them.

Chewy has an unconditional 100% customer satisfaction guarantee that allows you to return opened items without needing to explain why.

An older version of Chewy’s return policy stated that it would not accept opened items and that the company would only take them back if they were still in their original packaging.

Even though this version of the policy is still up in one part of the Chewy website, it seems to be outdated.

This information is from an October 2021 tweet from the official account stating it would accept opened and used items, as long as you took them back within 1 year of purchase.

Returning opened dog food to Chewy is a hassle-free process.

All you need to do is contact the company, either through its customer support email, social media accounts, or phone for instructions.

Chewy’s Return Policy on Dog Food

You can return dog food up to 365 days after you bought it.

Chewy’s customer satisfaction guarantee means you can return dog food, even if your dog didn’t like it, and will cover the costs of shipping and refund your money.

Chewy’s Return Policy on Toys

Chewy’s return policy means you can return toys within 365 days of buying, and you don’t have to give a reason why.

The company’s 100% customer satisfaction guarantee means that you can return toys to Chewy for free because the company will pay for the cost of shipping.

Chewy’s Return Policy on Used Items

You can return used items to Chewy as long as you do it within 365 days of the date when you bought them.

Chewy originally had a return policy where the company would not take back used items.

However, the company revised it at some point and has been accepting returns for things the customers opened and used, as long as they brought them back within a year.

Chewy’s Return Policy on Medicine

Chewy’s Return Policy on Medicine

You can return medicine to Chewy as long as you do it within a year, the same as any other item the company sells.

Previously, Chewy’s return policy said the company would take anything back except medication, but we’ve found very recent examples of Chewy doing just that.

We found some customers on Twitter who were able to return medicine to Chewy successfully for a refund or replacement.

Under the original policy, Chewy would only accept returns for prescription medicine if the package came damaged or the company got the order wrong.

Chewy’s Return Policy on Prescription Food

You can return prescription food to Chewy as long as you do it within 365 days of the date when you bought it.

This is a new direction for Chewy because, previously, the company allowed returns for most things, except items that required a prescription.

As of now, you can return anything to Chewy, including prescription medicine, and the company will issue a refund.

Chewy might also ask you to donate it somewhere instead of returning it, and you will still get your money back.

Is Chewy’s Return Policy Free?

Returning items to Chewy is free because the company doesn’t charge a restocking fee and will actually cover the cost of shipping the item back.

We know this because we found a recent tweet reply from the verified Chewy account posted in December 2021.

In this tweet, a customer says they would like to return dog food that their dog didn’t like.

Chewy said it was okay, plus it would cover the cost of shipping the return and the replacement.

If you’re returning something because it was defective, Chewy got your order wrong, or the package was delivered damaged, you’ll receive a free replacement if you don’t want a refund.

This ties into Chewy’s 100% customer satisfaction guarantee, where the company does whatever it can to keep customers happy and not lose repeat business.

How to Return Items to Chewy

Since Chewy is an online business, returns should be shipped back to the company.

Chewy has warehouses all over the country, so you should contact the company beforehand to find out where to ship the item.

You can reach Chewy for these inquiries via its verified social media accounts, whose handles are @Chewy on Twitter, Facebook, Instagram, and Pinterest.

If you don’t want to or can’t use social media, you can also contact Chewy via its phone or email at 1-800-672-4399 and respectively.

Chewy’s customer service teams are available 24/7, so you shouldn’t worry about what time you contact them.

They will either give you the information directly, or ask for your email address, where they can forward everything you need to know.

How Long Do Chewy Returns Take?

You can return an item to Chewy within a year of buying it, and it will take another 3 to 5 business days before you can get your refund.

Sometimes you don’t have to actually return the item, because Chewy can let you keep it and send out a replacement.

In these cases, it takes between 1 and 3 days to get your new package.

To learn more, you can also read our posts on what is Chewy, why is Chewy so cheap, and what is Chewy Autoship.


Chewy lets you return any item within 365 days of buying it. You can return anything to Chewy, including prescription medicine and other medical supplies, whether it’s been used or opened. Chewy will even pay for the shipping charges so returns are free.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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