What Is Chewy? (What It’s Known for, Products, Is It Trustworthy, Pet Owners + More)

Since it was launched a couple of years ago, Chewy has grown into one of the leading national retailers in the pet segment.

Chewy is providing serious competition to other companies in this space, and a lot of people are taking notice of them. If you’re interested in learning more about Chewy, we have all the information you need!

What Is Chewy In 2024?

Chewy is an online retailer that provides pet food, supplies, and accessories in 2024. Aside from the most common pet types like dogs, cats, birds, and rabbits, Chewy also sells supplies for farm animals like cows and horses. Chewy also established Chewy Pharmacy to handle medical supplies. Chewy was founded in 2011 by Michael Day and Ryan Cohen.

Read on to learn everything you need to know about Chewy, including where it’s based, the  products and services, and more!

What Is Chewy Known For?

Chewy is known for being arguably the biggest online retailer that focuses on food, supplies, and accessories for pets in the country.

What Is Chewy’s Competitive Advantage?

Chewy’s competitive advantage is the fact that it’s fully online meaning, it automatically has more coverage than most companies that rely on having physical stores.

In this regard, Chewy’s advantage is similar to Amazon’s.

Most of Chewy’s competitors like Petco and PetSmart also have websites you can shop on, but e-commerce is not the company’s primary focus.

Therefore, Chewy doesn’t spend as much effort developing them.

In 2020, Chewy experienced significant growth because it had always been marketed as an online business, as opposed to its competitors who promoted their stores.

Why Should I Use Chewy?

You should probably use Chewy if you have a pet and live somewhere with no major pet stores where you can buy food, accessories, and other supplies.

You can also look into Chewy if you have farm animals, but no reliable way of getting supplies for them.

In these situations, you would benefit greatly from Chewy’s coverage area that spans most places in the country, and is easily accessible from the website.

What Type of Company Is Chewy?

Chewy is an online retailer like Amazon. It focuses on pet supplies such as food, toys, and medication, but doesn’t sell live pets like some of its competitors.

Is Chewy a Trustworthy Company?

Chewy is a trustworthy company that will deliver goods to you when you order them.

Chewy also has a 100% unconditional customer satisfaction guarantee.

This means Chewy will do whatever it can to ensure a positive customer experience, including accepting returns and making replacements on products as needed.

What Is Chewy Autoship?

Chewy Autoship is a service you can use to set up automatic deliveries for items you use regularly, such as pet food and medicine.

You can set your own delivery dates with frequencies between every week to every 8 weeks or about 2 months.

Chewy allows you to have more than one Autoship plan in place, so you can have separate shipments for different items depending on when you need them.

You can cancel your Autoship up to 48 hours before your next shipment and it won’t be delivered.

You can also change your preferred delivery dates, or add and remove items from your Autoship order.

Chewy Autoship gives you 35% (up to $20) off your first shipment, and 5% off every other shipment. Autoship does not have free shipping unless the order is $49 or more.

What Is Chewy’s Contact Information?

You can contact Chewy’s 24/7 customer support via phone at 1-800-672-4399, or via email at service@chewy.com.

What Is Chewy’s Address?

What Is Chewy's Address?

Chewy has two addresses for its corporate headquarters in the following places:

  1. 1855 Griffin Rd., Dania Beach, FL 33004
  2. 343 Congress St., Boston, MA 02210

Who Owns Chewy?

Chewy is owned by its shareholders, the largest of which is BC Partners, a private equity firm that also owns PetSmart.

Because Chewy is publicly traded, anyone can buy stock in the company.

Is Chewy Going Out of Business?

As far as we know, Chewy is not going out of business. The company is currently experiencing a period of rapid growth, with revenues jumping from $4.8 billion in 2020 to $7 billion in 2021.

Chewy is also working on some business expansion strategies, including building new automated fulfillment centers in Tennessee, Nevada, and Missouri.

Is Chewy a Fortune 500 Company?

Chewy is a Fortune 500 company, having joined the ranks in 2021.

This happened following the pet boom during the 2020 global pandemic, where people needed online alternatives for pet supplies.

What Is Chewy’s Shipping Time?

Chewy ships within 1 to 3 days, including weekends for most items, whether or not you’re using free shipping.

If your order contains items that require a prescription, shipping takes longer.

In these cases, you would have to provide additional information about your vet and the pet you’re getting the medical supplies for.

So, Chewy can use that to verify that your prescription is legitimate.

Who Does Chewy Use to Ship?

Chewy uses FedEx Home Delivery to ship. Chewy also uses some premium shippers to deliver orders, but the company hasn’t revealed who those are.

Does Chewy Ship to Canada?

Chewy does not ship to Canada. In fact, Chewy only ships within the contiguous 48 US states, meaning you can’t get deliveries in Alaska and Canada.

Where Are Chewy’s Warehouses Located?

Chewy’s warehouses are located in the following states:

  1. Pennsylvania
  2. Nevada
  3. Indiana
  4. Texas
  5. Kentucky
  6. Arizona
  7. North Carolina
  8. Kansas
  9. Missouri
  10. Florida
  11. Ohio

At 5 locations, Pennsylvania has the most Chewy fulfillment centers out of any state. Every other state mentioned above has one each.

These warehouses are placed strategically to give the company adequate coverage across the country, allowing them to maintain fast delivery times.

What Is Chewy’s Return Policy?

Chewy allows you to return an item up to 365 days after buying it. Its unconditional 100% customer satisfaction guarantee makes this process easier.

Chewy’s return policy does not allow you to return prescription medication, unless the package was delivered damaged or the order was incorrect.

Is Chewy an Ethical Company?

When this question is asked in relation to pet focused companies, it’s usually referring to how they treat animals.

Chewy does not sell live animals, so this angle of ethics does not directly apply.

However, animal rights activist groups like PETA accuse Chewy of being unethical.

This is because Chewy was acquired by PetSmart, which itself has faced several reports of being unethical, in 2017.

Where Does Chewy Get Its Products?

Chewy gets its products from a large variety of manufacturers, some of which also supply their competitors. These include the following brands:

  1. American Journey
  2. Frisco
  3. Purina Pro Plan
  4. Royal Canin
  5. NexGard
  6. Kong
  7. Nutro
  8. Acana
  9. Hill’s
  10. Blue Buffalo
  11. Orijen

According to the company website, for the products that Chewy manufactures itself, the company uses ingredients from FDA-approved manufacturers and distributors.

Chewy gets medicine and other prescription items from FDA-licensed manufacturers and state-approved distributors.

Chewy also has an exclusive deal to sell Disney pet merch, including toys and other accessories.

This deal is with Disney itself, and that’s where the branded items come from.

Why Doesn’t Chewy Sell Fromm?

Chewy had to stop selling Fromm products when the manufacturer pulled away from the company, following the PetSmart acquisition.

Fromm’s policy is that it sells to independent businesses, and Chewy stopped being one when it was bought by PetSmart.

When Chewy was acquired by PetSmart, a lot of its suppliers stopped working with the company, for similar reasons to Fromm.

To learn more, you can also read our posts on what is Chewy Autoship, where does Chewy ship from, and who owns Chewy.


Chewy is an online pet focused retailer that sells pet food, accessories, and other supplies like medication. Apart from common pets like dogs, cats, birds, and rabbits, Chewy also sells supplies for farm animals like horses and cows.

Chewy was founded in 2011, and has two headquarters in Boston and Florida. Chewy has fulfillment in 11 states, 5 of which are in Pennsylvania.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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