Costco Router & Modem Return Policy (No Receipt, Open Box + More)

Costco sells a range of electronic goods and services, meaning you can keep your household up to date with all the technological advancements. 

However, is it possible to return a modem or a router to Costco if you are unsatisfied with it? I’ve done the research, and here is what I have learned! 

Costco Router & Modem Return Policy In 2022

Costco’s return policy allows members to return routers and modems at any time after purchase due to Costco’s lifetime guarantee. To return a modem or router to Costco, bring in the device, accessories, and packaging (if you have it) to receive a refund/store credit. Costco can look up past purchases via membership cards.

To find out more information about returning routers and modems to Costco, what type of internet accessories Costco sells, and if you need the box or receipt to complete a return, then keep reading! 

How Long Do I Have To Return My Router Or Modem To Costco? 

Costco offers members a lifetime satisfaction return policy to guarantee customers are always happy with their Costco purchases.

This means there is no time limit on when you can return your router or modem to Costco if you are unhappy with your purchase. 

Many online shoppers have noted they were able to return their router or modem to Costco up to 2 years after their initial purchase. 

Ideally, aim to return your router or modem soon to Costco if you are unhappy with your purchase for instant results.

Some router or modem items may also have modified return policies, so always ensure you check using your receipt or online to see if this applies. 

Can I Return My Router Or Modem Without A Receipt To Costco? 

Yes, it is possible to return a router or a modem to Costco without a receipt. Your membership card to Costco can be used to verify your purchase, as your transaction history will be retained. 

The money owed back to you by returning your router or modem to Costco will likely be given in the same format as purchasing.

For example, if you used a Costco Cash Card to buy a modem, you will receive the value of the item back onto a Costco Cash Card. 

Do I Need The Box To Return My Router Or Modem To Costco? 

While it is ideal to have, you do not require the box to return your router or modem (this includes brands such as Google Nest, Netgear, TP-Link, Nighthawk, Linksys, etc.) to Costco.

Just ensure you have the router or modem and all the original components and accessories with it when you return to Costco. 

For example, ensure cables are brought in with your router when returning it to Costco in order to receive a full refund. 

What Routers And Modems Do Costco Sell? 

What Routers And Modems Do Costco Sell? 

Costco sells a wide range of routers and modems in-store and online at competitive prices to appeal to members.

The retailer offers known brands such as Devolo and Netgear, with a range of routers and modems to suit all Costco customers. 

Prices for Costco routers and modems start at around $89.99 and go up to $849.99, with the option to purchase in-store or have it delivered to your home.

Some Costco routers and modems are only available in Costco stores or online, so check before making the trip to the store to ensure it is in stock. 

Costco routers and modems have excellent reviews, with all their products rated 4-star or above, meaning customers are likely to be satisfied. 

Costco is also known for offering great value deals and prices in-store, meaning many routers and modems will be cheaper at Costco than other retailers. 

Do I Need To Be A Costco Member To Purchase A Router Or Modem? 

Yes, like many of their other products, Costco routers and modems are only available to purchase by Costco members. Membership to the Costco warehouses and online begins at $60 annually. 

The exception to this is if you wish to purchase a router or modem from Costco using a Costco Cash Card (the Costco equivalent of a gift card).

This method of payment can be used by non-members to purchase items like routers and modems at Costco. 

If you purchased a router or modem from Costco using a Costco Shop Card, you must retain the receipt in order to return it.

Costco is unable to verify transactions made using Costco Shop Cards, so you will need your receipt as proof of purchase.

To learn more, you might also be interested in reading up on the Walmart modem & router return policy, the Costco laptop and computer warranty, and whether or not Costco has Wi-Fi.

Conclusion

Even though they are electronics, Costco does not explicitly list their router and modems on their return exceptions, meaning they are eligible to be returned any time after purchase due to Costco’s lifetime guarantee policy. 

While you do not need a receipt to return a router or modem to Costco, you will need your membership card, the item, and any accessories that came with it for a return. If purchased using a Costco Cash Card, you will need your receipt to return your router or modem to Costco. 

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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