Walmart’s modems and routers are popular electronic items that help provide WIFI and connectivity to your household. However, you may find yourself wanting to return a particular modem or router because it does not suit your needs.
Since Walmart has different return policies for electronics items compared to general products, you may be wondering: what is Walmart’s modem and router return policy? Here is what we have discovered!
Walmart Modem And Router Return Policy
Walmart accepts returns of modems and routers within 30 days of purchase. To receive a full refund, it is recommended to bring all accessories, boxes, cables, and receipts to Walmart. If a receipt is not provided when returning the device, a store receipt may be given.
However, what if you have opened it and no longer have the receipt? What if 30 days have passed already since you bought it? Keep on reading to find out!
How Can You Return A Modem And Router To Walmart?
To return a modem and router in-store, you should take the device with all accessories, the original packaging, the original receipt, your mode of payment, and a valid government-issued photo ID to any nearby Walmart store.
If you paid using a debit or credit card, make sure to take the exact card you used to make the payment with you since this will be required to process the refund.
Once there, you can ask the cashier at the checkout counter to return these items. You will be refunded in the mode of payment you used to make the purchase.
Can You Return A Modem And Router To Walmart Without A Receipt?
Yes, you can return modem and router brands, including Netgear, Motorola, ARRIS, TP-Link, etc., to Walmart without a receipt. However, this decision is made by the store manager.
To raise your chances of getting a refund without the receipt, you should ensure that the item is in its original packaging, you are returning within the 30 days period, and you have a valid form of government-issued photo ID for verification purposes.
Note that in this case, you will only receive a refund in the form of store credits that can be used to buy something else from that Walmart store.
To learn more about returning products to Walmart without a receipt, see our full guide here.
Can You Return An Opened Modem And Router To Walmart?
Yes, you can return an opened modem and router to Walmart within 30 days of purchase only if it is defective or damaged (or if you are unsatisfied). Note that you must have the original packaging as well as the original receipt of purchase.
If the opened device is not damaged or defective, Walmart staff reserves the right to refuse a return altogether, offering an exchange of the item rather than a refund.
To increase your chances of returning a product to Walmart with an opened box or no packaging at all, you can see our guide here.
Can You Return A Used Modem And Router To Walmart?
If you have used a modem and router and found that it does not work properly or is not compatible with your devices, you may be eligible for a refund or exchange by Walmart.
The item must still be in the original condition that it was purchased in and must be presented as a return with its original packaging and receipt within the 30-day return period.
Can You Return A Modem And Router To Walmart After 30 Days?
No, you cannot return a modem and router to Walmart after the 30-day period is over.
However, Walmart staff are happy to have a look at return appeals past 30 days on a case by case basis, so speak to the store manager if you think you have a valid reason for the delay.
If the return is accepted, you will receive store credits that you can use to buy something else from that store.
It is unlikely but not impossible to get a return after this period, but it might be more beneficial to have a look at the exchange policy if you have a warranty on your item!
Can You Return Just A Modem Or Router To Walmart?
If you purchased just the modem or router by itself, then yes, you can return it at Walmart within 30 days of purchase.
However, if you purchased both the modem and router as a joint item under one individual listing rather than a package deal, you will not be able to return just the modem or the router as that does not count as the whole item.
Conclusion: Walmart Modem And Router Return Policy
Walmart will return a modem or router as long as you bring it back within 30 days of purchase and have its original packaging and receipt.
You can still return it if it is opened, used, or 30 days are over. However, you must have the receipt and packaging in this case. If you don’t have the receipt, you can speak to the store manager to get store credits as a refund.