CVS Makeup Return Policy (Opened, Used, No Receipt + More)

CVS has diversified its beauty offerings in recent years by stocking a broad and internationally-ranging catalog of makeup products.

However, what if the makeup item you’ve bought from CVS does not work for you? Here is everything I’ve discovered about CVS’s makeup return policy!

CVS Makeup Return Policy

CVS accepts returns of makeup products bought in-store and online within 60 days after purchase or delivery. Regardless of whether the item has been opened or used, you can return it to CVS with the original receipt for a full refund or without the receipt for store credit.

If you want to learn more about how to return makeup products to CVS, whether CVS accepts returns without a receipt, and whether you can return makeup purchased online, keep on reading!

Can I Return Makeup To CVS Without A Receipt?

You can return a makeup product (including lipstick, foundation, mascara, concealer, blush, eye shadow, lip gloss, etc.) to CVS if you no longer have the receipt. However, you will not receive the full refund via your original mode of payment.

Instead, your makeup item may be exchanged for an identical one, or you may be refunded for your product via store credit equal to the lowest price of the item in the last 60 days.

In any case, make sure you bring along a valid form of government-issued photo ID for verification purposes.

Note that CVS holds the right to deny returns requested without sufficient proof of purchase, and the decision for this ultimately lies with the store manager.

Can I Return Opened Or Used Makeup Products To CVS?

Opened or slightly used makeup products can be returned to CVS since the store understands that some products may need testing against the skin before use.

Additionally, you can also return damaged or defective products to CVS for a refund within 60 days of purchase as part of the CVS 100% satisfaction guarantee on all store brands and cosmetic products.

Can I Return Makeup Products To CVS If I Purchased Them Online?

CVS sells a huge variety of makeup brands via its online website, including notable ones such as Neutrogena, Maybelline, L’Oreal Paris, Olay, Yves Saint Laurent, and many more.

All online purchases of makeup products are fully refundable within 60 days of purchase. You can return online purchases in-store and via mail with a valid invoice for the purchase.

Mailed returns eligible for refunds will begin to process once the return has reached a CVS warehouse and has been checked.

If it is accepted, CVS will send the funds to the payment card you used at the initial purchase. However, if your return is not accepted, the item will be delivered back to you.

Note that makeup products bought using PayPal will be refunded in the form of store credit. Additionally, you won’t be refunded for the shipping fees unless the item is damaged or defective.

How Do I Return Online Purchases Of Makeup To CVS?

How Do I Return Online Purchases Of Makeup To CVS?

To initiate a return of makeup purchased at, you should contact CVS Customer Care at 1 (800) 746-7287, where the CVS associate will ask for your order number and a reason for the return.

After that, note down the return and shipping details provided by the associate and package the makeup item securely, making sure to avoid any breakage.

Once that is done, drop the package off at your local postal service for delivery to CVS, or bring it to a nearby CVS store for a quick return.

Why Has My Makeup Product Return Been Rejected By CVS?

Your makeup product return may be rejected by CVS because all returns go through a third-party verification process by The Retail Equation.

CVS uses this third-party verifier to track repeat returns and returns without a receipt. The 100% satisfaction guarantee on makeup products is subject to this third-party verification.

You can dispute a return that has been denied, and CVS will provide you with a phone number to call if you would like to discuss a denial.

Does CVS Stock Good Makeup?

In recent years, CVS has become a big name in stocking trendy and innovative makeup products that are higher-end and highly sought-after.

The pharmacy chain expanded its range of beauty items to include products from the K-beauty trend and stocks some of the most popular cosmetics currently on sale.

What Makeup Brands Does CVS Stock?

CVS stocks a vast range of well-known makeup products from brands such as Maybelline, Revlon, Milani, Burt’s Bees, NYX, L’Oreal, and E.L.F.

With new products regularly launching throughout the year, CVS is making its name in stocking a diverse catalog of well-known and affordable brands.

To learn more about the makeup return policies of major retail chains, you should check out our articles on Target’s makeup return policy, Walgreens’ makeup return policy, and Walmart’s makeup return policy.


CVS allows all makeup products to be returned within 60 days of purchase, whether used or unused. You will need a valid proof of purchase and a photo ID to receive a full refund.

If you do not provide a receipt, you can still be refunded for your makeup product via store credit or exchange. You can return items bought online either in-store or by mailing them back to CVS.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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