Does Amazon Refund Canceled Orders? (Full Guide)

Online shopping has changed the retail industry forever, and one of the best things about shopping on the internet is convenience. Many retailers give you the flexibility to change or cancel orders as needed.

If you’ve shopped on Amazon, you may be curious does Amazon refund canceled orders? I was interested in this, too, so I looked into it, and here’s what my research told me!

Does Amazon Refund Canceled Orders?

Amazon refunds canceled orders when they are canceled before the item enters the shipping process. If the item has already shipped, you can get a refund by returning the package to Amazon after you get it. Refunds are available for the vast majority of Amazon items as long as it’s within the seller’s return policies.

Keep reading the rest of our guide to find out how to get a refund on canceled Amazon orders and what happens if the shipping process has already started.

How To Get a Refund On Canceled Amazon Orders?

Amazon knows that sometimes shoppers change their minds for whatever reason, and that’s why the retailer has a streamlined process for canceling orders and getting a refund.

The easiest way to cancel an Amazon order and get a refund is to log into your Amazon account and check the shipping status, which can be reviewed online in your Amazon orders.

As long as the item hasn’t shipped yet, you should see an option to cancel the order. Simply select that option and follow the prompts to check all the items in the order that you want to cancel.

Amazon sends a confirmation email to let you know the items or the entire order was canceled and your money refunded if it was charged at all.

Keep in mind that Amazon charges when shipping starts for items sold and fulfilled by Amazon, but some Marketplace third-party sellers may charge at the time of purchase.

If you cancel an Amazon order from a third-party seller before shipping and you’ve already been charged for the item, the refund will start processing once the cancelation is confirmed.

Can You Cancel an Amazon Order After Shipping?

Can You Cancel An Amazon Order After Shipping?

Technically you can’t cancel an Amazon order after shipping, but you can return the item for a refund. So long as the item is eligible for returns and you return it within the eligibility period, you can get your money back.

Typically, this return period is 30 days, but it could be longer depending on the item and whether it’s fulfilled by Amazon or a third-party seller on Amazon.

If you check the order status and see that it’s shipped, you can wait for the item to arrive and then request a return and refund directly in your Amazon account.

Amazon provides instructions on shipping returned items back to the warehouse, making this a pretty simple process.

Once you’ve sent the returned item off and the Amazon fulfillment team receives it back at the warehouse, the refund process will begin so you can get your money back.

If you have any issues with a third-party seller on Amazon, you can contact the merchant to resolve the issue or report a problem to Amazon if there’s still no solution.

Amazon has customer service representatives available over email, phone, and live chat, giving you plenty of options to get in touch and let them know about an issue with a refund for a canceled or returned order.

Where To Submit an Amazon Claim?

If you want to return an item to Amazon and get your money back, you just need to log into your account and view your orders.

Simply follow the prompts for returning the item and make sure it’s shipped off correctly unless you have requested and received a refund without return, in which case you don’t need to send the item back.

While the option to return an item is hard to miss next to each order in your Amazon account, this button will disappear when the return eligibility expires.

In this case, you can click the yellow “problem with order” button to submit your claim, whether it’s that the item was damaged, defective, or different from what you ordered.

An Amazon representative will contact you directly to confirm any possibility of a refund.

The date the return window closed is also listed, so you can check that date for any current orders and make sure you submit your returns for refunds before it gets a little more complicated.

What Is Amazon’s Refund Policy?

To understand Amazon’s approach to canceled orders, it helps to be familiar with Amazon’s refund policy, as the two go hand in hand.

Amazon has a generous return policy that allows for most items to be returned within 30 days of receipt of shipment.

This applies to both items sold and fulfilled by Amazon, as well as products from the vast majority of third-party sellers on Amazon Marketplace.

In line with this policy, you must return the correct item to Amazon, and once it’s received, then the refund process will begin, and you should see the money back in your bank account within a few days.

Some items can be returned past 30 days, so you should always check the return policy listed under the item or in the orders on your Amazon account.

While Amazon lets you cancel an order before it ships, once the package is on its way to you, a return is required to get a refund.

To learn more about Amazon, you can also see our related posts on how long Amazon refunds take, Amazon refunds without return, and Amazon sent the wrong item.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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