With all the food options on DoorDash, it’s understandable that you may want to switch up your order. Fortunately, DoorDash gives you the chance to cancel orders before a DoorDasher delivers them to you.
But does DoorDash give you a refund when you cancel an order? And, if so, how much of a refund? I was curious about the same things, and looked into it more closely. Here’s everything I discovered!
Does DoorDash Refund Canceled Orders In 2023?
DoorDash does give refunds for canceled orders as of 2023. However, the refund amount depends on the status of the customers’ order. For example, if a DoorDasher has already been assigned to the order, the customer only receives a partial refund. DoorDash gives refunds in the form of account credit or money in your bank account.
If you want to learn more about canceled orders on DoorDash, how to get a full refund, if DoorDash gives refunds for other scenarios, and much more, keep on reading! I’ve researched everything there is to know!
Can You Cancel DoorDash Orders?
You can cancel DoorDash orders before they are delivered. However, the eligibility for a refund depends on the status of your order, so it’s best to cancel as soon as possible.
Does DoorDash Refund Canceled Orders?
DoorDash refunds some canceled orders. Depending on the order status, you may not receive a full refund for your canceled order.
That said, here are the order statuses and correlating refund amounts on DoorDash:
- The restaurant hasn’t confirmed the order, and a driver hasn’t been assigned: Full refund
- The restaurant hasn’t confirmed the order, but a driver has been assigned: Partial refund
- The restaurant has confirmed the order, but a driver has not been assigned: Partial refund
- The restaurant has confirmed the order, and a driver has been assigned: No refund
According to DoorDash customers, it’s best to accept an order if you know you’ll only get a partial refund for cancellation.
Also, DoorDash informs you of your potential refund amount before you officially cancel your order.
Therefore, you aren’t left in the dark wondering about how much money you’ll get back for a canceled order.
How Do You Cancel a DoorDash Order?
If you wish to cancel an order on DoorDash, the company makes it quite simple to do so whether you use the mobile app or computer:
Canceling a DoorDash Order on the App
To cancel a DoorDash order on the mobile app, follow these steps:
- Find the order you want to cancel in the “Orders” tab
- Tap “Help” in the top right-hand corner
- Tap “Cancel Order”
- Continue by following the on-screen prompts to finish canceling the order
Moreover, DoorDash may ask for a reason why you wish to cancel your order before showing you how much of a refund you will receive.
Canceling a DoorDash Order on the Computer
Like the mobile app, canceling a DoorDash order on the computer is very simple. That said, follow these steps to cancel a DoorDash order on the desktop platform:
- Click on the button with the three lines on the top left-hand corner of your screen
- Click on “Orders,” and find the order you want to cancel
- Click on “Help” on the right-hand side
- Click on “Cancel Order”
- Continue by following the on-screen prompts
How Does DoorDash Give Refunds?
When DoorDash gives customers refunds, the company allows customers to choose whether they would like the full or partial refund sent to their bank account or DoorDash account credit.
No matter how you decide to get a refund, DoorDash will send you an email with all the details about your refund.
In certain situations, DoorDash will also offer re-delivery without charging additional delivery and service fees. That said, DoorDash offers re-delivery in the following circumstances:
- Items are missing from your order
- The delivery is late
- The food was of poor quality when it was delivered to you
Can DoorDash Deny You a Refund for a Canceled Refund?
DoorDash is within its rights to deny a refund for a canceled order. However, the situations where DoorDash refuses a customer’s refund are rare.
Still, if DoorDash suspects a customer is abusing the refund policy, customer service agents can deny a refund request.
Does DoorDash Give Refunds in Other Circumstances?
DoorDash gives refunds for situations beyond order cancellations. That said, DoorDash will accept refunds in the following circumstances:
- The order never arrived
- The order was delivered late
- The wrong order was brought to you
- There were missing items from your order
- The food was of poor quality when it was delivered
- The food was prepared incorrectly
How Do You Contact DoorDash Customer Service?
If you have any issues canceling your DoorDash order or receiving a refund, it’s always a good idea to contact a customer service representative.
Fortunately, DoorDash offers a couple of ways to get in touch with a customer service agent.
First, you can call DoorDash customer service at 855-431-0459, although customers note this method can take a while, especially if there’s a high volume of calls.
Therefore, you can opt to use the live chat feature on DoorDash’s website to resolve your issue.
When you’re on the DoorDash Contact Us page, there’s a small chat icon on the bottom right-hand side of the screen.
After clicking on the chat button, DoorDash will guide you through the process to help resolve your problem.
Also, it’s essential to explicitly state that you want a refund if it applies to your situation; otherwise, you may not get one.
If you change your mind about a DoorDash order, you can certainly cancel it before a DoorDasher delivers it to you. However, depending on the status of your order, you may not get a full refund for the canceled order.
That said, DoorDash offers partial refunds for many canceled order situations, which will be indicated on your screen before you go through with the cancellation.