A service like Grubhub has several moving parts that make it run; between the restaurants, drivers and payment processors, there are many different areas where things could go wrong.
When this happens, you’ll need to contact customer service. If you’d prefer to contact Grubhub support using live chat, we checked whether that’s something you can do, so read on to find out!
Does Grubhub Have Live Chat In 2024?
Grubhub has live chat as one of the options you can use to contact customer service in 2024. Grubhub’s live chat feature is available 24/7 and requires you to sign in for the most ideal experience. Before sending a message via Grubhub’s live chat system, you’ll need to provide your name and optionally your number.
Continue reading to learn everything you need to know about Grubhub’s live chat feature, including how to access it, alternatives to reach customer support, and more!
How to Use Grubhub Live Chat
To use Grubhub’s live chat feature, you’ll need to visit the contact section of the company website and navigate to the page for more help.
On this page, click the button that says “Chat with us” and wait for a chat box to pop up on the right of the page.
Enter your name and email address in the appropriate fields. You can also enter your phone number and message if you want.
Providing your phone number lets customer support contact you directly when you leave the platform for more urgent or sensitive issues.
You don’t have to enter a message but it helps if you do so because it lets customer support know exactly what you’re contacting them about.
If you leave the message field blank, someone might contact you through your email to follow up or they could go through your account looking for recent complaints and issues to resolve them.
We recommend entering your message here just to make the process faster by identifying the issue from the onset.
How Do I Contact Grubhub Directly?
Aside from the live chat, you can contact Grubhub directly through the following avenues:
- Phone – you can call Grubhub customer support via phone at 877-585-7878
- Email – you can send an email to Grubhub customer support at help_me@grubhub.com but this might take longer to yield a response than other options
- Social media – you can report your issue to Grubhub’s official social media accounts which you can find at @Grubhub on Twitter, Facebook, TikTok, Instagram, and Pinterest
How Do I Report a Problem With Grubhub?
You can report a problem with Grubhub through its official channels, including the app, website, email, phone, live chat, or social media accounts.
If you go through these and your issue still doesn’t get resolved, you could try reporting it in a public forum.
One of the most popular ways to do this is to log a complaint with the Better Business Bureau (BBB).
Since complaints to the BBB are taken seriously by most companies owing to their effect on a rating, Grubhub might be quicker to act.
You could also use social media but report the problem to Grubhub on a public forum as opposed to sending them a DM.
Twitter is a strong option for this because you have the option to tag the company in a tweet or leave your complaint in a reply on one of its own tweets.
A lot of companies don’t want the negative press that could come from social media so they work faster to keep issues from gaining traction after they’re raised.
To learn more, you can also see our posts on Grubhub’s privacy policy, is Grubhub safe, and how to cancel a Grubhub order.
Conclusion
Grubhub has a live chat on its website that you can use to make complaints. To use live chat on Grubhub, you will need to provide your name and email address. You can also include your phone number if you want. A message is also optional but it’s best to include a detailed one.
Aside from live chat, you can also contact Grubhub via phone at 877-585-7878, social media at @Grubhub on major platforms, or email at help_me@grubhub.com. Of all these options, email is the one that has the slowest response time on average.
