Is Grubhub Safe? (For Drivers, Customers, Personal Information + More)

Services like Grubhub require users to give out a lot of sensitive information, such as their credit card details and addresses.

If you’re concerned about whether Grubhub is safe in handling your data, the kinds of people it hires as drivers, and more, read on to see what I found out!

Is Grubhub Safe In 2022?

Grubhub is safe in most aspects because it uses encryption to keep your data safe and this also extends to your credit card information as of 2022. You also can request that Grubhub delete the data it has on you. All Grubhub drivers have to undergo a background check to weed out potentially dangerous employees.

Continue reading to learn all you need to know about whether or not Grubhub is safe, including details on credit cards, its drivers, and more!

Can Grubhub Be Trusted?

Whether or not Grubhub can be trusted is up to you, but the company has been sued in the past for what was termed “deceptive practices.”

Recently, the Washington DC attorney general filed a lawsuit against the company with the same accusations.

In response, Grubhub decided to be more open about the fees it imposes on its customers. Previously, Grubhub has been accused of the following:

  1. Running a promotion encouraging users to support restaurants where it gave a discount but didn’t make it clear that the restaurants would have to cover the costs of this.
  2. Creating websites for restaurants without their permission.
  3. Listing numbers as belonging to restaurants when they actually belonged to Grubhub’s own representatives so customers couldn’t go around them and order directly.

Additionally, Grubhub’s website uses VeriSign, a service that secures data to make sure that third parties can’t intercept it.

Is Grubhub Safe For Credit Cards?

Grubhub is safe for credit cards because it uses most of the safety features and protocols that have become the industry standard for securing data and preventing breaches.

Also, all restaurants that partner with Grubhub must be compliant with PCI, a set of data security standards established by major credit card companies.

With that, most complaints about getting hacked through Grubhub are usually down to the cardholder not being careful with their information and falling prey to phishing scams.

In any case, you can usually dispute charges with Grubhub or your credit card company and get your money back.

Is Grubhub Safe For Drivers?

Whether Grubhub is safe for drivers varies on a case-by-case basis, but, generally, it is.

Also, drivers usually take extra steps to protect themselves, such as not driving out to isolated places, not doing deliveries late at night, and not going out into places they’re unfamiliar with.

Further, Grubhub shows each driver the address and distance to where they need to deliver, and they can use this information to determine how safe it is.

Is Grubhub Safe To Order From?

Is Grubhub Safe To Order From?

Grubhub is safe to order from in most cases because it conducts background checks on all its drivers before they can be approved.

Additionally, an AI service does Grubhub’s background check, and the company only has to set what to flag and what not to let through.

If the settings are strict, there is a higher entry bar for drivers.

As for your information, Grubhub uses several security measures to keep data safe such as encrypting credit card information and using similar techniques on its website.

Does Grubhub Sell Your Information?

According to Grubhub’s privacy policy, the company does not sell its users’ information to data brokers, but it does share it with certain third parties, such as the point of sale.

Also, you can request Grubhub to delete the information it has on you, including things like your search history and addresses.

Do Grubhub Drivers Mess With Your Food?

Your Grubhub driver could mess with your food sometimes. According to one study, almost 30% of delivery drivers admit to eating some of their pick-up food orders.

Occasionally, it’s something serious like spitting in your food before handing it over to you if you were rude or disrespectful to them.

Still, this isn’t limited to Grubhub, and other delivery services like Doordash and Uber Eats because it also happens in restaurants when you don’t treat the staff well.

Do Grubhub Drivers Steal Food?

As stated above, nearly 30% of delivery drivers, including those from Grubhub, have admitted that they steal food sometimes.

However, it could be something as small as taking a few fries or nuggets from your order, but it could also mean taking the whole order and asking you to request a refund.

Further, Grubhub drivers sometimes take your food when they realize they’re not going to be able to make the delivery but won’t take the order back to the restaurant.

If a Grubhub driver steals your food, you could request a refund that should take five business days or less to process.

In some cases, Grubhub doesn’t issue a refund but gives you a discount on your next order.

To know more, you can also read our posts on how far does Grubhub deliver, does Grubhub works in Canada, and how to rate Grubhub drivers.

Conclusion

For the most part, Grubhub can be trusted. That said, the company uses encryption on its website and for credit cards to ensure your information isn’t compromised.

However, Grubhub has been accused of deceptive practices in the past, and it responded by making its operations more open over time.

Also, Grubhub drivers have to take a background check before getting approved, and they can decide whether or not to accept an offer depending on how safe it looks.

Finally, Grubhub drivers sometimes mess with or steal food, but you can request a refund if this happens.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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