If you’re out of groceries or simply craving food from your favorite restaurant, DoorDash’s delivery services are ideal. That said, DoorDash assures a driver will deliver your food as fresh as possible.
But what happens if a DoorDasher delivers cold food? Can you get a refund? I was curious about the same questions, and decided to look at the matter more closely. Here’s everything I found out!
How to Handle Cold Food Deliveries From DoorDash In 2024
If your food from DoorDash arrives cold, you can file a complaint and receive a refund or store credit as of 2024. To request a refund, find the order, click on “Help,” select the issue with the order, and add more information under the “Details” section. Then, DoorDash sends you an email about the refund status.
If you want to learn more about filing complaints on DoorDash, how long refunds take to process, and much more, keep on reading! I’ve investigated everything you need to know!
Can You Get a Refund for Cold Food From DoorDash?
It’s well within your rights to get a refund from DoorDash if you received cold food.
At DoorDash, food safety and high food quality are extremely important, and the company does everything in its power to fix issues.
That said, it’s essential to file a claim for a refund as soon as possible, so DoorDash can handle the situation and determine whether it was the restaurant’s or the DoorDasher’s fault.
Also, keep in mind that DoorDash has the right to deny any refund claims that seem unreasonable.
What If You’re Not Happy with Your DoorDash Order?
If your DoorDash order arrived cold, or if you’re not happy with your order for any other reason, you should report it via the mobile app or on the desktop platform.
After you submit your claim, DoorDash will determine whether or not you qualify for a refund and inform you if you do.
Reporting Cold Food on the DoorDash Mobile App
To file a report about poor food quality you received from DoorDash, follow these simple steps:
- Find the order in question from the “Orders” tab
- Click on “Help” in the top right-hand corner
- Under “Order Issues,” click on “Poor food quality”
- Continue by following the on-screen prompts to complete the process
Reporting Cold Food on DoorDash’s Desktop Platform
If you use your desktop computer to order food from DoorDash, you can file a poor food quality report on that site, as well.
That said, follow these steps to report issues with your order on the DoorDash desktop platform:
- Click on the button with the three lines in the top left-hand corner of the screen
- Click on “Orders” and find the order in question
- Click on “Help” on the left-hand side of the screen
- Under “Order Issues,” click on “Poor food quality”
- Continue by following the on-screen prompts to complete the process
How Do You Request a Refund on DoorDash?
If you want to request a refund for a DoorDash order, you need to select the order and fill out a refund request through the DoorDash app.
After completing your request, DoorDash gives you a choice between account credit or a refund to your bank account. Further, to file a refund request with DoorDash, follow these steps:
- Find the order in question under the “Orders” tab
- Click on the “Help” tab and choose what was wrong with your order
- Under the “Details” section, add relevant details to increase your chances of getting a refund
- Submit your report
Also, keep in mind that DoorDash gives refunds on a case-by-case basis to prevent customers from filing too many refund requests.
In What Circumstances Will DoorDash Offer a Refund?
As previously mentioned, DoorDash takes high food quality and customer satisfaction very seriously. That said, the food delivery service offers refunds for a variety of cases.
For example, DoorDash will give order refunds for the following situations:
- Issues with the quality of your order
- Order was made incorrectly
- Received someone else’s order
- Order arrived late
- Missing items in the order
- Order never arrived
How Long Does It Take for DoorDash Refunds to Process?
The time it takes for DoorDash refunds to process depends on your specific bank and when the request was initially issued.
If you see “Pending” on your DoorDash transaction statement, it can take one to three business days for the money to transfer.
Additionally, it’s essential to know that DoorDash gives partial refunds in some circumstances.
How Do You Know If DoorDash Gives You Store Credit or a Refund?
After submitting an issue with your DoorDash order, the company will send you a message to the email connected to your account.
In this message, DoorDash informs you whether you’ll receive a refund or store credit.
Additionally, if you prefer one form of reimbursement over the other, make sure to add that in the “Details” section of the report.
Can You Give DoorDashers a Rating?
You can give your DoorDasher a review after they deliver your food. That said, after DoorDash orders are complete, the app sends a pop-up message asking you to rate your driver.
Further, the reviews include the food quality, the DoorDasher’s customer service, and overall delivery experience.
However, if you missed the notification on DoorDash or need to edit your review, you can make changes by following these steps:
- Open the DoorDash app
- Find the “Orders” tab in the upper left corner
- Locate the order you want to review
- Click on “Rate,” and follow the on-screen prompts to rate your delivery experience
- Report any issues with your delivery experience
During this process, you can also alter your DoorDasher’s tip if you feel it’s necessary.
To know more, you can also see our posts on DoorDash late delivery, is DoorDash safe, and how to cancel DoorDash order & get a refund.
Conclusion
If you place an order on DoorDash, and your food arrives cold, it’s important to report the issue as soon as possible.
Also, you can get a refund or store credit by filling out the proper forms on DoorDash’s mobile app. Moreover, DoorDash offers refunds for other situations, like missing items or late orders.
