DoorDash Never Delivered My Food (Why and What to Do) 

When you’re really hungry, DoorDash comes in handy because delivery drivers can pick up food and deliver it directly to your front door. Occasionally, customers complain because a DoorDasher never delivered their food.

So, what do you do if a DoorDash delivery driver never brings you your order? Why does this happen? This is a very frustrating circumstance, so I decided to research it more in-depth. Here’s everything I found out!

DoorDash Never Delivered My Food In [currentyear]

If your DoorDash order never arrives, it’s critical to report the issue to DoorDash’s customer support by phone at (855) 431-0459, on the app, or the computer as of [currentyear]. After reporting that your order was never delivered, DoorDash will immediately give you a refund or store credit to reprimand the situation.

If you want to learn step-by-step instructions on how to file a claim about a missing order, how to track your orders, and why some DoorDash orders never get delivered, keep on reading! I’ve researched everything you need to know about this problem!

How Should You Handle DoorDash Orders That Never Delivered?

If your DoorDash order never arrives, the company claims that using this link is the fastest way to report your problem to customer service.

However, you can also note missing deliveries on the DoorDash mobile app or the computer. Fortunately, filing claims on the app and computer are both very simple.

1. Reporting Missing Deliveries on the App

If your DoorDash order never arrives, you can quickly notify customer service using the mobile app. To do so, follow these steps:

  • Under the “Orders” tab, select the order that wasn’t delivered
  • Click on “Help” in the top right-hand corner
  • Under “Delivery Issues,” click on “Order never arrived”
  • Continue by following the prompts on the screen, and select a resolution that suits you

If you’re still having problems, you can call DoorDash’s customer support at (855)-431-0459 and talk to an agent.

2. Reporting Missing Deliveries on a Computer

Fortunately, you can report missing deliveries using a desktop, just like you can on the mobile app. That said, follow these steps to report an order that never arrived on the computer:

  1. Click on the button with three lines on the top left-hand corner of the screen
  2. Click on “Orders”
  3. Select the order that never arrived
  4. Click on “Help” on the left-hand side
  5. Under “Delivery Issues,” click on “Order never arrived”
  6. Continue by following the prompts on the screen and request a refund or account credit to rectify the situation

Moreover, it’s important to know that DoorDash takes orders that never arrive very seriously.

That said, the company will give you a refund, account credit, or redelivery if the order never arrives.

Why Do Some DoorDash Orders Never Get Delivered?

There are a few reasons why a DoorDash order never gets delivered, although it’s very rare that this occurs.

For example, some of the potential reasons your DoorDash order wasn’t delivered include the following:

  • The DoorDash app isn’t working properly
  • The restaurant canceled your order
  • A DoorDasher brought your food to the wrong address
  • A DoorDasher never picked up your order
  • A DoorDasher was unable to pick up your order because the restaurant closed

Does DoorDash Give Refunds for Missing Orders?

Does DoorDash Give Refunds for Missing Orders?

If your order wasn’t delivered, it’s important to file a claim with DoorDash customer support and request a refund.

Because DoorDash takes customer satisfaction very seriously, the company almost always grants refunds for orders that weren’t delivered.

Can You Check on the Status of Your DoorDash Order?

You can check on the status of your DoorDash order at every point of the delivery process.

Additionally, you can track DoorDash orders on the mobile app or a computer with a few simple steps.

1. Tracking DoorDash Orders on the App

If you want to check on your DoorDash order on the mobile app, simply click on the “Orders” tab and click on the order in question.

After doing this, you can see the estimated arrival time and the status of your order. Then, when a DoorDasher picks up your food, you can track them using the live map feature.

This way, you can clearly see how far away your delivery driver is from your house.

If you don’t see the living track feature, the DoorDasher hasn’t picked up the food, or the restaurant delivers its own orders. 

2. Tracking DoorDash Orders on a Computer

DoorDash also gives you the ability to check on the status of your order on the computer, too. That said, follow these steps to see when your order will be delivered:

  1. Select the order in question and click on “Help”
  2. Click on “Order Status”
  3. Continue by following the prompts on the screen to see when your order will be delivered, and the status of your DoorDasher

Why Is My DoorDash Order Taking Longer Than Usual?

Sometimes, DoorDash orders take longer to deliver than the estimated time of arrival presented on the app.

Although restaurants and delivery drivers do their best to deliver orders on time, mistakes can happen.

For example, here are some of the reasons your DoorDash order is taking longer than usual:

  • The DoorDasher is stuck in traffic
  • The restaurant is busier than usual
  • The DoorDasher needed to take a detour

To learn more, you can also see our posts on DoorDash late delivery, DoorDash missing items, and DoorDash wrong order.


Although it’s rare, sometimes DoorDash orders are never delivered. This can happen for several reasons, but you should always let customer service know about the problem.

Additionally, DoorDash will offer you a refund or store credit for the order total if your order was never delivered.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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