One feature that customers love about DoorDash is that they can track their orders. With this feature, you can get a better idea of when your food will arrive at your door.
But what if your DoorDash tracking status is stuck on “Confirming Order”? Is there anything you can do to solve this issue? I was curious about the same thing, and I decided to research the matter. Here’s everything I discovered!
Why Is DoorDash Stuck on “Confirming Order” In [currentyear]
Your DoorDash order may be stuck on the “Confirming Order” status because the restaurant failed to confirm it, or the DoorDash app isn’t working correctly in [currentyear]. First, try closing the app and opening it back up to see if the order status changed. Then, call customer service at (855) 431-0459 to resolve the issue.
To learn more about DoorDash merchants and how they confirm orders, how to deal with late deliveries, and much more, keep on reading! I’ve looked into everything you need to know!
Why Is My DoorDash Order Stuck on “Confirming Order”?
There are a few reasons why your DoorDash order is stuck on the “Confirming Order” status.
The most common reason this happens is that the restaurant forgot to confirm the order in its DoorDash app.
When a restaurant receives an order, it gets a notification through the Merchant DoorDash app.
Then, when a staff member accepts the order, you receive a notification that the restaurant is making your food. Therefore, the “Confirming Order” message disappears.
However, another reason your DoorDash order is stuck on “Confirming Order” is that the DoorDash app is glitching. Occasionally, DoorDash’s system doesn’t operate as it should.
So, if this happens, it’s recommended to close the app and open it back up again to resolve the issue.
What If Your DoorDash Order Is Stuck on “Confirming Order”?
Fortunately, you can do a few things to resolve a DoorDash order stuck on the “Confirming Order” status.
For example, one thing you can do is call DoorDash customer support at (855) 431-0459 and explain your problem.
Also, you can choose to call the restaurant directly and see whether or not management received the order.
Again, a staff member may have forgotten to confirm your order on the app but already started making the food. Therefore, the restaurant can see whether or not your order went through.
How Long Does It Take for DoorDash to Confirm Your Order?
As previously mentioned, it’s up to the restaurant from which you ordered your food to confirm the order. That said, it typically takes a few minutes for the restaurant to confirm your order.
However, if the restaurant’s busy, it can take between five to ten minutes before someone actually confirms the order.
How Do DoorDash Merchants Confirm Orders?
When a restaurant accepts DoorDash orders, the staff receive a tablet to help organize the orders and update the order status.
Therefore, when an order comes in, the restaurant gets a notification on the tablet.
When a staff member sees the message, they confirm it, and your order status changes from “Confirming Order” to the restaurant making your food.
Additionally, the staff is prompted to enter a prep time to give the customer an estimate on when their food will be done.
Why Is My DoorDash Order Taking Longer Than Usual?
Sometimes, DoorDash orders take longer than the estimated time that’s indicated in the app. That said, some of the most common reasons this happens are because of the following:
- Your DoorDasher is stuck in traffic
- Your DoorDasher had to pick up multiple orders
- Your DoorDasher had to take a detour on their way to you
- The restaurant is considerably busy with orders
- Your DoorDasher or the restaurant had an emergency
- The restaurant you ordered from is closed or no longer taking delivery orders
Can You Cancel DoorDash Orders?
You can cancel DoorDash orders, but you have to meet some specific qualifications to be eligible for a return if you choose to cancel.
That said, if your order was never confirmed and you cancel your order, you can get a full refund from DoorDash.
However, if you cancel the order after it’s confirmed or a DoorDasher is assigned to the order, you can only receive a partial refund.
Further, here are step-by-step instructions on how to cancel a DoorDash order:
- Find the order you want to return under the “Orders” tab
- Click on “View Order”
- Click on “Help” in the top right-hand corner of the screen
- Select “Can I cancel my order?” from the menu
- Click on “Cancel Order”
Before you confirm that you want to cancel your order, DoorDash will show you how much of a refund you qualify for.
So, if you’re only going to get a partial refund, you can opt to have the order delivered as usual.
Can You Get a Refund If Your Order Wasn’t Delivered?
If your DoorDash order never arrived, you can certainly receive a refund. That said, DoorDash takes customer satisfaction very seriously.
So, if you don’t receive your order, the company will refund the money to your bank account or give you a DoorDash account credit.
What Should You Do If Your DoorDash Order Never Arrived?
In the unfortunate case that your DoorDash order never arrives, it’s important to file a claim with the company so you can get your money back.
That said, to report a missing order on the DoorDash mobile app, follow these steps:
- Click on the order in question under the “Orders” tab
- Click on “Help” in the top right-hand corner of the screen
- Under “Delivery Issues,” click on “Order never arrived”
- Follow the on-screen prompts, and select how you would like DoorDash to resolve the issue
Further, if you use your computer to place DoorDash orders, there are different steps to file an order that never arrived.
With that, follow these steps to file a report about a DoorDash order that never arrived on your computer:
- Click on the three-lined button on the top left-hand corner of the screen
- Find the order in question under the “Orders” tab
- Click “Help” on the left-hand side
- Under “Delivery Issues,” click “Order never arrived”
- Follow the on-screen prompts, and choose whether you’d like a refund or account credit.
What If Your DoorDash Order Arrives Late?
Sometimes, if your DoorDash order is stuck on “Confirming Order,” it will take longer for the order to arrive at your house.
In this case, it’s also essential to file a report to DoorDash about the late delivery time.
That said, DoorDash may give you a full or partial refund for late deliveries. For example, here’s how to report a late order to DoorDash on the mobile app:
- Find the order in question under the “Orders” tab
- Click on “Help” in the top right-hand corner
- Under “Delivery Issues,” click on “Order arrived late”
- Continue by following the on-screen prompts and select how you’d like DoorDash to resolve the issue
To know more, you can also read our posts on DoorDash missing items, DoorDash wrong order, and is DoorDash 24/7.
Conclusion
If your DoorDash order status is stuck on “Confirming Order,” there are a couple of common reasons for this. First, the restaurant may have forgotten to confirm the order on its DoorDash Merchant app.
Or, the DoorDash might be glitching. In either case, you can call DoorDash customer support to resolve the issue.
