DoorDash Tracking Not Working (Why + Can You Do Anything)

DoorDash is an excellent food delivery service. Not only can you order all your favorite meals from the best fast-food restaurants, but you can also track your order every step of the way.

But what if the DoorDash live tracking feature isn’t working? Is there anything you can do to solve this issue? I was curious about the same things, so I looked into it a little deeper. Here’s everything I discovered!

Why Is DoorDash Tracking Not Working In 2022

An app glitch (either DoorDash or the third-party navigation system), phone settings, or if a restaurant delivers its own orders are reasons DoorDash tracking may not be working as of 2022. If you can’t track your order, you can call your DoorDasher, the restaurant, or DoorDash customer service to discover its status.

If you want to learn more about tracking on DoorDash, how you can solve app glitch issues, how to track DoorDash orders, and much more, keep on reading! I’ve researched everything you need to know!

Can You Track Your DoorDash Order?

Most of the time, you can track your DoorDash order. In some cases, the restaurant provides its own delivery drivers instead of using a DoorDash delivery driver.

Therefore, you cannot follow the order because a DoorDash delivery driver isn’t bringing you the food.

However, in all other circumstances, you should be able to track your DoorDasher in both the mobile app and on the computer.

Tracking DoorDashers on the Mobile App

If you would like to view the status of your order in the DoorDash app, first find the “Orders” tab and find the meal in question.

After clicking on the order you’d like to track, the status information includes the estimated time of arrival, and how close yours is to being done.

Additionally, in the DoorDash app, you can see precisely where your delivery driver is and how close they are to your house.

However, keep in mind that live tracking will only be available if the DoorDasher has picked up the order. If they haven’t retrieved your food yet, you can’t see anything on the map.

Tracking DoorDashers on Your Computer

Locating the status of your order on DoorDash’s desktop platform is a little different than the mobile app. With that, follow these steps to track your DoorDash order:

  1. Find the order in question under the “Orders” tab
  2. Click on “Help”
  3. Click on “Order Status”
  4. Continue following the on-screen prompts to see when your order is going to be delivered and the status of your DoorDasher

Why Can’t I Track My DoorDash Order?

If you notice you’re unable to track your DoorDash order, there are a few common reasons why this happens.

Still, even if you cannot track your DoorDasher, there’s a chance your food will be delivered.

Restaurant Delivers Its Orders

Sometimes, a restaurant on DoorDash chooses to use its own delivery drivers instead of the ones DoorDash provides. In these cases, you cannot track the delivery driver.

However, you should still see an estimated delivery time for the order. Additionally, DoorDash will send you a notification if the restaurant uses its own delivery driver.

Moreover, suppose the order is taking longer than expected to be delivered.

In that case, it’s best to contact the restaurant directly in this circumstance, and they can tell you where the delivery driver is at the moment.

DoorDasher Phone Settings

DoorDasher Phone Settings

Recently, DoorDash updated its tracking features to rely on Bluetooth signals instead of solely using GPS navigation systems.

This way, the live tracking is more accurate for customers and merchants alike.

However, the only catch is that the DoorDasher must have their Bluetooth enabled on their phone for better live tracking.

So, if a DoorDasher doesn’t enable Bluetooth, the tracking may not reflect what’s actually going on and instead be a little delayed.

DoorDash App Is Glitching

For the most part, DoorDash’s system is reliable and bug-free. However, the mobile app experiences glitches from time to time, especially with the live tracking feature.

So, if the DoorDash app isn’t operating at 100% capacity, you may not be able to see where your delivery driver is.

Further, DoorDash recommends closing the app, waiting a few minutes, and reopening it to solve the issue. If this doesn’t work, call DoorDash’s customer support line or the restaurant. 

How Do You Fix Problems with the DoorDash App?

When closing and reopening the DoorDash mobile app doesn’t work, there are a few more processes you can try to fix glitches.

If your DoorDash tracking isn’t working, and you have an Android device, follow these steps to fix the issue potentially:

  1. Log out of your DoorDash account and close the app
  2. Open “Settings”
  3. Go to “Apps”
  4. Click on “DoorDash”
  5. Tap “Storage”
  6. Tap “Clear Data”
  7. Click on “Delete”
  8. Re-login to your DoorDash account

On the other hand, if you have an iPhone or other Apple smart device, try these processes to troubleshoot DoorDash problems:

  • Restart your device
  • Temporarily turn off your Wi-Fi and use cellular data to place the order
  • Uninstall and reinstall the DoorDash app
  • Make sure your phone isn’t on Airplane mode

How Do You Reach DoorDash Customer Service?

DoorDash provides a few ways to contact a customer service agent.

The most popular method is to call DoorDash customer service at (855) 431-0459 and explain the issue you’re having.

Otherwise, you can use the live chat feature on the DoorDash website and lay out your problem with an automated system.

Finally, you can visit the DoorDash Help Center, which has frequently asked questions along with step-by-step guides on how to solve specific issues.

That said, you can find the DoorDash Help Center here

Can You Talk with Your DoorDash Driver?

In the DoorDash app, there’s a feature that allows you to call or text your delivery driver directly. This way, you can ask about the status of your delivery if the live tracking isn’t working.

Also, you can offer additional delivery instructions if needed.

Additionally, DoorDash ensures that your phone number is protected, so a delivery driver won’t be able to contact you after you receive your food. 

To know more, you can also read our posts on how far does DoorDash deliver, DoorDash late delivery, and how to cancel DoorDash order & get a refund.

Conclusion

Sometimes, DoorDash’s live tracking doesn’t operate as intended, which can happen for a number of reasons. That said, the DoorDash app may be glitching, the third-party navigation system isn’t working, or the restaurant uses its own delivery drivers for orders.

If you’re unable to track your DoorDash order, you can live chat, call your delivery driver, or contact customer service.

Photo of author

Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

Leave a Comment