When you order from Grubhub, there are a lot of factors that go into making sure that the food you get reaches you in satisfactory condition and time.
If it doesn’t, you might want to request your money back. I looked into how Grubhub handles refunds, and here’s what I found!
Grubhub Refund Policy In 2024
Grubhub hasn’t made its refund policy available, but to get a refund from Grubhub, you have to contact its customer service department and explain your reasons as of 2024. In most cases, when you get a refund from Grubhub, you only get back what you paid for the food.
Read on to learn everything you need to know about getting refunds from Grubhub, including the situations where you might qualify, how to request it, and more!
Does Grubhub Give Refunds For Cold Food?
Yes, Grubhub could refund your money if your food arrives cold, but this isn’t always guaranteed, and you could only get part of your money back.
To request a refund on Grubhub for cold food, you must contact its customer service and speak to a representative.
When you’re on the line with them, you’ll have the chance to explain why you want a refund, and they’ll review your request to determine whether you qualify.
Also, you have a better shot at getting a refund for cold food if what you received is something that gets ruined the longer it sits and doesn’t retain the same quality when reheated, e.g., hot beverages and soggy tacos.
However, if Grubhub agrees to issue a refund for cold food, it will only give you a partial refund, so you won’t get back the tip you paid or the service fees.
Does Grubhub Give Refunds For Late Delivery?
Grubhub refunds for late deliveries but not always. That said, you have to contact its customer service team and speak to a rep to explain why you want a refund.
When you get to this point, you need to explain how the lateness affected you, for example, how much it threw off your work plans.
Then, if the person you’re speaking to agrees with you, they will issue a refund, and it’s up to them whether you get a full or partial one.
Sometimes, you might not get a refund, but Grubhub may issue free credit you can use or a free meal.
Does Grubhub Give Refunds For Missing Items?
Yes, Grubhub will refund missing items in most cases. So, when you notice your order isn’t what you requested, you can call Grubhub customer support and explain it to them.
Further, this is one of the easiest situations in which you can get a refund from Grubhub because there’s not much you can do about it from your end.
Does Grubhub Refund If I Had A Bad Driver?
Grubhub could refund your money if you had a bad driver, but the company will likely issue a credit or a free meal.
Further, Grubhub might take action against the driver if it’s received multiple negative reports about them, but a refund would be harder to get since the issue isn’t with the food.
Does Grubhub Refund For Bad Food?
Whether Grubhub issues a refund for bad food depends on whether you mean that you didn’t enjoy the food or that the food was spoiled.
If it’s the first one, then Grubhub will almost certainly not give you a refund.
With that, when you order something from Grubhub and you don’t like it, the most you can do is avoid the restaurant in the future.
If you get bad, i.e., spoiled food from Grubhub, then the company is very likely to issue a full refund if you request it.
Moreover, this is because the food is a hazard to you, and it might open Grubhub up to some liability issues, so a refund is the easiest way to avoid them.
How Do I Get A Refund From Grubhub?
To request a refund from Grubhub, you have to contact its customer service and explain why you want your money back.
Also, you have a better chance of getting a refund from Grubhub if you explain a circumstance where there’s nothing you can do to salvage the situation (missing items, wrong order).
How Long Does Grubhub Take To Refund?
Grubhub takes about five business days to refund under normal circumstances, but it could take longer depending on how fast or slow the payment method you used takes to process it.
That said, since Grubhub refunds your money to the account of the payment method you used to place the order, this affects when you can see the balance reflect the change.
For example, if your bank takes a long time to process transactions, your Grubhub refund might take longer than five business days to complete.
Grubhub Refund Number
Grubhub’s customer service number where you can request a refund is 877-585-1085.
Also, when you contact Grubhub through this channel, you’ll be connected to a customer service rep, and you can explain why you want a refund, and they’ll review the request.
What Happens When You Request A Refund From Grubhub?
When you request a refund from Grubhub, the person you speak to will review your reasons and issue a response by email.
If your request is successful, the refund, partial or full, will take about five business days to complete. Also, Grubhub gets the money for your refund from the restaurant.
However, if Grubhub disagrees that you need a refund, the company might only issue a credit or a free meal, or the rep might deny everything about the request.
To learn more, you can also read our posts on why is Grubhub so expensive, who owns Grubhub, and how to cancel Grubhub order.
Conclusion
Grubhub hasn’t made its refund policy publicly available, but you have to contact its customer service to speak to a rep and explain why you want a refund.
After that, they’ll review your request, and if it’s successful, the refund will take five business days to process.
Additionally, Grubhub is more likely to issue refunds when the result is out of your control, such as spoiled food and missing items.
When you request a refund from Grubhub, sometimes the customer service rep might not agree with you, but they could issue a free meal or credit.
