Home Depot, one of the leading home improvement retail chains in the U.S., sells a variety of appliances, including TVs, refrigerators, dishwashers, ranges, and much more.
But what if you’re not satisfied with an appliance you purchased from Home Depot? Here is everything I’ve found out through my research about Home Depot’s appliance return policy!
Home Depot Appliance Return Policy
Home Depot only accepts appliance returns on smaller appliances, for which customers have 90 days to return. For major appliances, such as dishwashers, refrigerators, and microwaves, customers can only return them if they are defective or damaged. Returns must be done within 48 hours of purchase.
If you want to learn more about how to return appliances to Home Depot, which appliances you can return, and how long you have to return them, keep on reading!
Can I Return A Home Depot Appliance Without the Receipt?
You can return a Home Depot appliance without the receipt if you can provide alternate proof of payment, such as the original packaging or packing slip.
Alternatively, Home Depot may be able to retrieve your order from the system if you paid using a credit/debit card and made the purchase within 90 days.
Note that if you are unable to provide proof of purchase, Home Depot may accept your return but refund you with a store credit for the lowest price of the appliance.
Can I Return A Home Depot Appliance Without the Box?
If you do not have the box for your appliance, online shoppers have noticed that Home Depot may still accept the refund if it is in good condition.
Keep in mind that the refund for your Home Depot appliance without the box will be at the discretion of the store manager.
How Long Do I Have To Return a Home Depot Appliance?
For faulty appliances, you need to return the item within 48 hours to be eligible for a refund (however, it may be 3-5 years if you opted for an appliance warranty).
Additionally, you can return or exchange small appliances for reasons other than defectiveness as long as you do it within 90 days.
Note that if you purchased with a Home Depot Consumer Credit Card or other Home Depot credit card, you would have a full year to return your appliance as part of their perks.
Can I Return An Appliance To Home Depot Outside Of The Returns Window?
If you have a small appliance in unopened condition with the receipt after the returns window has expired, it will be at the Home Depot manager’s discretion to accept the return.
Unfortunately, you only have 48 hours to return them to Home Depot for major appliances if they are faulty.
However, many major appliances will have a manufacturer’s warranty to allow you to fix your appliance after the return date has expired.
It is also possible to purchase a Home Depot Protection Plan to insure your appliance from the day of purchase.
How Do I Return A Home Depot Appliance?
All Home Depot appliances should ideally be returned with the receipt, in the original box, and with all the components they arrived with.
Keep in mind that it may hinder your appliance return to Home Depot if you do not have these items.
Returning A Major Appliance
If you purchased a major appliance from Home Depot, unfortunately, you will not be able to return it unless it is damaged or faulty.
Once you have received your major appliance from Home Depot, you will only have 48 hours to return it to the store or to schedule a collection if it is faulty.
For a major appliance purchased online, you can contact the Home Depot customer service department on (800) 455-3869 where an associate can help you to process your return.
Returning A Minor Appliance
If you have purchased a minor appliance from Home Depot, you can return it to any store with the receipt for a refund or exchange it up to 90 days after purchase.
Similarly, you can also contact Home Depot customer service to schedule a return if this is more convenient for you.
What Type Of Home Depot Appliances Can I Return?
Home Depot will only accept returns or exchanges on small appliances up to 90 days after purchase.
Small appliances from Home Depot include air fryers, blenders, toasters, and other products.
Home Depot will not accept returns unless they are faulty for major kitchen appliances such as washers, refrigerators, ovens, dryers, and some microwaves.
Once you have purchased or received your major appliance, you only have 48 hours to return the major appliance to Home Depot if it is faulty.
What Do I Do If My Home Depot Appliance Is Faulty?
If you have purchased your Home Depot appliance in-store, take it back to the store with your receipt for a return or exchange.
For major appliances, you have 48 hours to claim a refund for a faulty product at Home Depot, whereas, for smaller appliances, you have up to 90 days.
If you have had the Home Depot appliance delivered and it is damaged, you can refuse the appliance at the time of delivery.
Home Depot will exchange or refund your appliance, depending on your preference.
However, if you have ordered a Home Depot appliance and refused the delivery despite the item not being faulty, you will not receive a refund.
You will likely need to pay for the item to be delivered again, which may incur additional charges.
Now that you know about the Home Depot appliance return policy, you might also be interested in what does Home Depot do with returns, if Home Depot installs appliances, and if Home Depot haul away old appliances.
Home Depot sells a range of appliances in-store, many of which have a manufacturer’s warranty to keep customers satisfied.
They can be returned up to 90 days after purchase to Home Depot for a refund or exchange for smaller appliances.
However, for major appliances, Home Depot can only issue refunds for faulty products returned within 48 hours.
For the best chance of receiving a refund from Home Depot, ensure you have the items and the additional components, original box, and receipt.