As a shopper, it can be quite disheartening to learn that a product you bought for the total price went on sale at the same store or elsewhere after you made the purchase.
So if you’re facing a similar situation for an item bought from Home Depot, you may wonder, what is Home Depot’s price adjustment policy? Here’s what I’ve found out!
Home Depot Price Adjustment Policy
Home Depot gives customers 30 days to request a price adjustment on general merchandise products such as appliances, home decor, hardware, tools, and plants. Customers must provide proof of the original price they paid and the new price. Installation fees, customized products, or close-down sale items are not eligible.
If you want to learn more about the products excluded from Home Depot’s price adjustment policy, how to make a price adjustment request, and much more, keep on reading!
How Long Do You Have To Adjust Prices At Home Depot?
If you purchased a product that Home Depot reduced in price a few days later, you would have 30 days to adjust the price.
The time frame begins on the day of your original purchase or delivery. Keep in mind that Home Depot will likely reject price adjustment requests once 30 days have passed.
Which Products Are Covered By Home Depot’s Price Adjustment Policy?
Customers can only adjust the price for completely identical products that are sold at different prices.
So before placing your request, ensure the products you are looking to price adjust are the same color, model, brand, quantity, and weight.
Home Depot must still stock the item for it to be price-matched.
As Home Depot operates a low price guarantee on most of its products, the price adjustment policy covers an expansive range of stock, including:
- Power tools (rentals not included)
- Furniture
- Rugs
- Lawnmowers
- Storage
- Appliances (such as refrigerators, microwaves, dishwashers, washers, air conditioners)
- Hardware (including doorknobs, hinges, drawer slides, casters, hooks)
Are There Exclusions To Home Depot’s Price Adjustment Policy?
The price adjustment policy does not usually cover discontinued or closing-down sale merchandise, refurbished products, items sold through a third-party seller, or products from the design center.
Additionally, it is unlikely that Home Depot will price-adjust installation fees as third-party contractors usually do these works to fulfill these services.
Customized purchases such as blinds or carpets cannot be adjusted as the retailer determined the price according to your measurements.
Similarly, Home Depot associates do not generally allow price adjustments of the new price offered by mistake or due to typographical errors.
How Do You Receive A Price Adjustment At Home Depot?
If you are hoping to adjust a product that is eligible, you can head to any Home Depot location to place your request.
However, if you made your purchase online, you should call Home Depot’s customer service team or start a live chat on the main website.
To receive an adjustment, you may need to prove the price you paid and give evidence of the lowered price.
Once your request is approved, a store associate can process a refund using your original payment method.
Because of this, it is essential that you bring the card you used at purchase since you will be given store credit otherwise.
Do You Need A Receipt To Adjust Prices At Home Depot?
Customers will need to provide proof of purchase, such as a store receipt or an online invoice, to prove they paid a higher price.
If you have lost your store receipt, the Home Depot system often stores receipts for 30 days when a customer uses a credit or debit card.
Purchases made via a Home Depot Consumer Credit Card, Commercial Revolving Card, or Commercial Accounts are stored for 365 days after purchase.
Keep in mind that without proof of the original price, Home Depot cannot compare the price and so will reject your price adjustment request.
Does Home Depot Price Match?
Home Depot operates a highly lenient price match policy through which you can receive a price match in-store and online at the time of purchase.
Home Depot aims to meet the prices of its competitors, including:
- Amazon
- Lowe’s
- Walmart
- Ace Hardware
- Costco
- Target
Depending on the product, Home Depot will sometimes aim to beat its competitors’ prices by deducting an additional 10% from the new price.
Customers are usually required to provide proof of the new price via an ad, printout, or photo for validation.
For online price matches, you may need to contact the competitor for a copy of the ad. Note that price match requests are only given to those who have explicitly asked.
Before requesting a price match, ensure the two products are entirely identical and are eligible for shipping to your address.
Products that are in a promotional sale, are customized, sold by a third-party merchant, included in a Black Friday deal, or are included in clearance do not qualify for a price match.
To learn more about price adjusting and price matching policies, you might also be interested in reading up on whether or not Home Depot has layaway, if Home Depot price matches Walmart, and if Home Depot price matches Amazon.
Conclusion
The Home Depot price adjustment policy allows customers 30 days from purchase to adjust the price. You must provide the original receipt and proof of the new price for validation.
The policy covers general merchandise including hardware, power tools, and furniture. Note that Home Depot will not adjust installation costs, customized products, or mislabeled prices.
