How Does Walmart Handle Complaints? (Full Guide)

Walmart is a great place to shop for all of your everyday essentials, especially if you like getting good value for money! However, if you’re unhappy with any part of your Walmart shopping experience, you might want to make a complaint.

Here’s everything you need to know about how Walmart handles complaints.

How Does Walmart Handle Complaints In 2021?

Walmart handles complaints in several different ways, including in-store, email, over the phone, and by visiting walmartethics.com and clicking “Report A Concern.” Additionally, customers can voice their complaints via the Walmart customer service number (1-800-925-6278) or email Walmart.com/store-feedback/.

Are you also wondering whether Walmart takes the complaints it gets seriously? Read on to find out!

Does Walmart Take Complaints Seriously?

Walmart has several dedicated avenues for customers to report various types of concerns and complaints.

This suggests that the company does take complaints seriously, so long as they are lodged through the correct channels.

However, according to associate feedbackany complaints that are made in-store are likely to be handled differently depending on the Walmart store you go to and the management on duty

So, a complaint taken seriously by a manager in one Walmart may not get the same response at another. 

You are, therefore, advised to file a complaint with Walmart through their official channels, either online or over the phone.

How To Make A Complaint To Walmart?

How To Make A Complaint To Walmart?

Walmart makes it pretty easy to lodge a formal complaint! 

Whether you want to report a concern regarding customer service in-store or online, a possible violation of the Walmart Code Of Conductor a physical or violent threat at a store, you can do so on the Walmart Ethics website.

Simply select what sort of concern you have, and the site will inform you on how to take action

For example, if your complaint is to do with customer service, you have a number of options. You can: 

  • Speak to a manager or a customer service associate in-store.  
  • Call Walmart customer service at 1-800-WALMART.  
  • Contact the Walmart CEO at Doug.McMillon@walmart.com
  • Email Walmart.com/store-feedback.
  • Call Sam’s Club member services at 1-888-746-7726. 
  • Visit Walmart.com/cp/returns.

How Can I Contact Walmart Regarding Other Queries?

If you don’t need to lodge a complaint against Walmart and would rather leave feedback or ask a question, you can do so on their Store & Corporate Feedback webpage. 

The topics on which you can leave feedback include:

  • Store experience.  
  • A discontinued item or brand. 
  • Product feedback.  
  • Feedback related to store openings, Walmart policies, and more.

For any other queries or inquiries, visit the Contact Us page or call 1-800-WALMART. 

How Do I Leave A Review For A Walmart Employee?

If you want to leave a review for a Walmart associate, good or bad, you can do so on the Store & Corporate Feedback webpage. 

All you have to do is select “Store Experience” from the list, click “Next” at the bottom of the page, and type your complaint into the “Your Comments About Store Experience” field.

From here, simply enter your contact information, click “Next” again, and choose the store that the feedback is for. Then, submit your complaint.

Can Walmart Associates Lodge A Formal Complaint?

Yes, if a former or current Walmart associate has a concern, they can also go to the Walmart Ethics website. 

From here, they can select exactly what sort of complaint they would like to make from a listThe options include:

  • Complaints or concerns about scheduling.  
  • Concerns about a disciplinary action the associate has received.  
  • A complaint about profanity, yelling, or other form of disrespect received on-shift.  
  • Concerns about associates discussing politics at work.  
  • Concerns about the absence or tardiness of other associates.  
  • Concerns about not being paid or receiving an allocated lunch break
  • Reports related to possible violations of the Code Of Conduct, or physical or violent threats.  

To learn more about your rights as a Walmart shopper, you can see our related posts on if Walmart can check your receipt, returning products to Walmart with no receipt, and also the Walmart return warning.

Conclusion

It’s fairly straightforward to lodge a complaint against WalmartWhether you have an objection to the way you were treated in-store, the availability of certain products online, or something else entirely, there are several official channels you can go through. 

These complaints are likely to be taken seriously if you go through the correct channels, as signposted on the Walmart Ethics and Walmart Corporate websites.

You can also contact Walmart regarding other questions and queries, including leaving compliments for employeesOnce again, you can do this on the Store & Corporate Feedback webpage on the Walmart Corporate website.    

marques thomas query sprout

About the author

Marques Thomas graduated with an MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

Leave a Comment