One of the top-rated fast foods in the United Kingdom is Kentucky Fried Chicken. It often attracts a high number of consumers who have added pressure to the franchise, as most of them have high expectations.
If you’re a KFC UK customer, read on and get enlightened on how to file a complaint to the restaurant if you receive products or services that aren’t up to the mark.
How Does KFC UK Receive and Handle Complaints In 2024?
KFC UK provides numerous communication channels, which customers can use to lodge complaints in 2024. If customers experience dissatisfaction, they can make complaints in-person or remotely through calls, the company’s website, and social media. Once a customer submits a complaint, the company’s customer support team reviews and investigates the issue in order to devise satisfying resolutions.
Read on to find out how KFC UK receives and handles complaints, the common types of complaints against the company, how to make one, and much more!
How Do I Complain to KFC UK?
If you’re dissatisfied with the products and services offered at KFC UK, you can raise your complaints to the restaurant, either in-person or remotely.
Customers who experience incidents at a KFC restaurant can raise complaints by speaking directly to the employee involved.
However, if the employee seems rude or unwilling to assist you in resolving the complaint, you might ask to speak to the franchise manager and report your complaint.
Alternatively, you can complain to a KFC restaurant or your online order remotely by doing the following:
- Calling customer service
- Filling out the KFC customer contact form
- Visiting the company’s website and social media
If you choose to call the company customer support, you can reach the team directly via 0(345) 753-2532.
However, you must be willing to wait in line, due to the high number of calls to the company.
In addition to calling the team, you can lodge a complaint to KFC UK by filling out a contact form available on the company’s website.
The contact form on the website lets you put your full name, all essential details of the complaints, as well as your contact information.
In order to resolve the complaint better, KFC UK prompts you to include the details of a restaurant you’re complaining about, and the date and time of the visit.
This way, the complaint form gathers conclusive information that can be used in finding resolutions.
Furthermore, you can decide to visit the customer service page on the official website, and fill out the online survey that lets you give details of the last KFC UK restaurant you visited.
You can also contact KFC UK to lodge a complaint by visiting the company’s social media pages and reporting your challenges, or dissatisfying experiences through direct messages.
For instance, you can choose to visit the company’s Facebook or Twitter pages, and make public or private complaints.
However, it’s important to note that all complaints containing private or sensitive information should not be made on public forums.
Additionally, You can send complaint letters to the company head office at:
Kentucky Fried Chicken (Great Britain) Limited,
Orion Gate, Guildford Road
Woking, Surrey, GU22 7NJ
What Are Common Complaints Made Against KFC UK?
The most common types of complaints made by customers against KFC UK include the following:
- Food poisoning: KFC UK has received backlash from incidences of food poisoning.
- Slow service in restaurants: Slow services have often resulted in long queues.
- Poor hygiene in restaurants: Customers have complained of dirty surfaces in the restaurant.
- Incorrect orders: Mixed-up orders are becoming more rampant at KFC UK.
- Low quality of foods: Customers have complained of some foods not meeting the KFC standards.
How Do I Contact KFC UK in Case of a Complaint?
In case of a complaint, you can reach KFC UK using the following contact channels:
- Visit the Customer Contact Form and submit details of your complaint.
- Call the KFC Customer Team: 0 (345) 753-2532.
- Visit Customer Services and lodge a complaint.
- Tweet KFC (UK) or send direct messages.
- Follow KFC (UK) and send direct messages.
- Send complaint mail to the head office:
Kentucky Fried Chicken (Great Britain) Limited
Orion Gate, Guildford Road
What Is the KFC UK Phone Number?
KFC UK contact numbers are as follows:
- KFC Customer Services – 0 (345) 753-2532
- KFC head office- 01 (483) 717-000
How Do I Email KFC UK to File a Complaint?
Unfortunately, you can’t email KFC UK directly in case of a complaint. The complaint department doesn’t provide an official complaint email for sending complaints.
Instead of an email address, the company offers an option to submit complaints through contact forms.
The contact forms work in place of an email, which you can use to submit the complaint electronically in the description box.
Other options for sending complaints to KFC UK are calling customer service, or visiting the company’s website and official social media pages.
How Does KFC UK Handle Complaints?
Depending on your mode of lodging the complaint, you might receive instant resolution or feedback as to when the complaint will be resolved.
For instance, if you make a complaint in person, the person involved may solve the issue, direct you to someone who will assist, or tell you when the issue will be solved.
Similarly, if you call to file a complaint, you can instantly get a solution, or the customer service agent will tell you when the matter can be solved.
For serious complaints sent through the website or social media accounts, KFC UK will review them and get back to the complainant through emails or calls.
What Are KFC UK’s Customer Service Hours?
KFC UK’s customer service hours on Monday through Saturday are 9 am – 8 pm, while on Sunday, the service hours are from 11 am to 5 pm.
It’s important to note that these service hours are likely to be reduced during UK bank holidays.
KFC UK receives complaints through in-person visits, calls, contact forms, the official website, written emails, and its social media pages.
Through these forums, customers can lodge complaints in case of dissatisfaction with the company’s products and services. The company thereafter tries to resolve the complaints in order to maximize customer satisfaction and loyalty.