Lowe’s Appliance Return Policy (No Receipt, No Box, Types Of Appliances, Return Window, Faulty + More)

Lowe’s sells an extensive array of items at its stores, including various appliances, such as fridges, freezers, washers and dryers, ranges, cooktops, and more. However, what are your options if you want to return an appliance to Lowe’s?

I’ve done some research on Lowe’s appliance return policy for you! Read on to find out how you can return an appliance to Lowe’s and the criteria for doing so!

Lowe’s Appliance Return Policy

Lowe’s accepts returns of refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, and washer pedestals within 30 days of purchase. The products must be in a like-new condition if uninstalled. If installed, the appliance can be arranged to be shipped back to Lowe’s for a full refund, but shipping charges will apply.

Keep reading if you want to find out how to return an appliance at Lowe’s, if you can return a mower without a receipt, the time frame, how you will receive your refund, and more!

Can I Return an Appliance To Lowe’s Without a Receipt?

To make the return process easier, it helps to have your receipt. However, Lowe’s does process returns if you don’t have the original receipt.

In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe’s card, or phone number.

If your receipt cannot be retrieved, Lowe’s may issue an in-store credit for the item’s current selling price at its discretion.

Another option is acquiring a Lowe’s credit card, such as the Lowe’s Advantage Card, Lowe’s Business Advantage, Lowe’s Commercial Account, or the Lowe’s Business Rewards card.

If you have one of these credit cards, your appliance purchase can be tracked via the account for your appliance return.

What Condition Does the Appliance Need To Be in To Qualify For a Return?

Most Lowe’s appliances must be returned unused and, if possible, in their unopened box.

However, opened appliances can be returned if the product has only been opened and not used. However, opened appliance returns are ultimately up to Lowe’s discretion.

If the appliance has been delivered and installed, it can be returned, but it must be within the 30-day period and in relatively new condition.

Then, your Lowe’s store will determine if the product is suitable for return once it receives it.

What Do I Do If My Lowe’s Appliance Is Damaged Or Defective?

If you purchase a damaged Lowe’s appliance, you should call Lowe’s customer service at (800) 445-6937 within three days of receiving the item to report the damage.

After calling customer service, Lowe’s offers to pick up the item for you and arrange to drop off a new one or issue a full refund.

For defective items on a lease, call Lowe’s Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for general assistance.

If the manufacturer’s warranty covers the repair, it will be repaired at no cost to you.

What Types Of Appliances Can I Return To Lowe’s?

What Types Of Appliances Can I Return To Lowe's?

Refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, and washer pedestals are all available for Lowe’s 30-day return policy.

Additionally, these appliances can be returned to a Lowe’s store or via a free-of-charge pick-up from Lowe’s.

What Is the Return Window For Returning an Appliance To Lowe’s?

For most of the appliances Lowe’s sells, the return period is 30 days after the date of purchase.

Additionally, if you purchased your appliance with a Lowe’s credit card, you have 365 days after the purchase date to return it.

What Is the Warranty On My Lowe’s Appliance?

Typically, a product is covered by the manufacturer’s warranty for one year.

With that, if you get the Lowe’s Appliance Protection Plan, the coverage starts the day you receive your product and lasts up to five years.

However, the price varies depending on the cost of the appliance and whether you buy a three or five-year plan.

Moreover, the core benefits of the Lowe’s Appliance Protection Plan include:

  • Complete replacement of any product under $300
  • Covers parts and labor for wear and tear after the manufacturer’s guarantee ends
  • Parts and labor are covered in the event of a power surge
  • Repairs for the product

How Do I Return My Appliance To Lowe’s?

Customers can visit a Lowe’s customer service desk for in-store returns of smaller appliances.

However, the product must be in the original packaging. Additionally, make sure you bring the receipt and valid photo ID (state driver’s license, state ID card, or military ID) to get a refund.

If you purchased a larger appliance and had it installed, then Lowe’s will come to your home free of charge to pick up the product.

However, a return slip will need to be filled out and attached to the returning pick-up.

Additionally, you can arrange for no-charge pick-up for installed appliances by calling Lowe’s customer services at (800) 445-6937.

For specially ordered Lowe’s appliances, such as built-in fridges or built-in freezers, you can still get a pick-up, return, and refund, but you may be charged a 20% restocking fee.

How Will I Get My Refund For My Lowe’s Appliance Return?

Lowe’s issues a refund for your appliance to the original payment method.

For example, Lowe’s will refund you with cash if you purchased the appliance with cash.

Similarly, funds are only returnable to the credit or debit cards (Visa, MasterCard, American Express, or Discover) you used at purchase.

If you forget the card you paid with, your refund can be processed as store credit, or you can return the item and refund it onto your card another time.

Additionally, for purchases made on a gift card or with store credit, Lowe’s will refund you with store credit.

For purchases made with a debit card, Lowe’s refunds you cash or onto the original debit card, which takes up to 15 days.

Also, keep in mind that written copies of Lowe’s returns policy can be provided upon request.

To know more about Lowe’s, you can also read our Lowe’s appliance warranty, if Lowe’s installs appliances, and if Lowe’s repairs appliances.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

1 thought on “Lowe’s Appliance Return Policy (No Receipt, No Box, Types Of Appliances, Return Window, Faulty + More)”

  1. The appliance return policy is 48 hours now. Don’t buy any appliance if you can’t return it for at least 30 days. If they can’t guarantee a expensive product for longer then two days why would anyone what to throw money away. What a terrible customer service.

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