Lowe’s is one of the leading home improvement stores in the U.S., employing more than 300,000 employees.
If you are looking to join Lowe’s team either in the corporate, merchandising, store operations, or supply chain department, you need to be well prepared for the interview. Here are some of the most common interview questions and answers!
Lowe’s Interview Questions In [currentyear]
Lowe’s interview will gauge your experience and knowledge in home improvement in [currentyear]. You will also be interrogated on essential company values, customer service skills, technical skills, and motivation for applying for the job. They also include some scenario-based questions to understand your reaction in different situations such as stress, upset customer, conflict with co-workers, or theft.
If you’d like to learn some sample questions and answers you should expect from Lowe’s, keep reading!
Please tell us about yourself.
I am an experienced sales associate from North Carolina. Since I graduated high school, I have been working in retail sales at different stores for the past six years.
Over this period, I have gained interpersonal skills that are central to this role as an assistant store manager.
What do you know about Lowe’s?
Lowe’s was established in 1946; therefore, it just celebrated 100 years of service. Globally, the home improvement retailer has operations in the U.S. and Canada and has 2,200 locations.
Do you know our main customers?
To my knowledge, Lowe’s serves retail and pro customers.
Retail customers are renters or homeowners handling personal projects, while pro customers are in construction trades, maintenance, and repairs, and makeup 20-25% of the sales.
Who are our competitors?
Some examples of Lowe’s competitors include Home Depot, Walmart, Target, and Amazon.
Why do you want to work at Lowe’s?
I enjoy working on home improvement and DIY projects; therefore, I think I can learn a lot at Lowe’s.
In addition, I love working with people, and Lowe’s provides a great environment to do so.
What’s your work experience?
My last role was at a home improvement store, where I was a sales cashier. My job involved handling customer needs and helping them locate supplies.
Therefore, I also have knowledge about most home improvement products and the department to find them in.
What’s your retail experience like?
Fortunately, I have been lucky to work in the retail business for the past 6 years at different stores.
I have held different positions, including a clerk, cashier, front-end associate, and stocker.
What do you consider your greatest strength?
My best quality is that I remain calm under pressure which has helped me interact well with customers and my co-workers.
This will come in handy in my role as the assistant store manager.
What is your biggest weakness?
In my first years of employment, I was too independent and often didn’t ask for help. However, I’m now constantly working on collaborating with my co-workers to solve issues.
How do you stay motivated at work?
My biggest motivation at work comes from accomplishing my day-to-day tasks. I also find pride in working with my co-workers to provide the best customer experience.
Where do you see yourself in 5 years?
In the coming years, I would like to take up a managerial role and improve my home improvement skills.
In addition, I plan to go back to college to study leadership and management.
What is great customer service to you?
Excellent customer service is achieved if the customer leaves the store satisfied with their purchase.
I believe in providing a positive customer experience and providing the necessary assistance.
How would you handle a difficult customer?
Having been in similar situations before, I believe the best way to deal with a demanding customer is to identify the problem and calmly focus on how to solve it and improve their shopping experience.
Tell us about a time you solved a problem at work?
I used to work as a front-end associate at a retail store.
We had issues with customer returns taking too much time; therefore, I suggested that we add more staff and start serving three customers at a go to reduce the waiting time.
How would you assist a customer if they need an item but don’t know the name?
I’ll first ask about anything they know about the item, especially its use. This information will help me locate the item. If not, I can refer them to an experienced store manager.
Have you faced conflict with a co-worker before?
At my previous job, my co-worker used to show up late for their shift, making me work overtime. I had a private chat with them, and they apologized and started coming in earlier.
What would you do if you were asked to complete an unsafe task?
In this case, I would clarify with my supervisor. However, if the task is too risky, I will suggest other ways to handle it.
Do you know the Point of Sale (POS) Systems?
Yes, I understand how the POS system works based on my previous role as a cashier in a grocery store.
Which hours are you available?
I am available to work Monday to Friday; however, I’m not available on weekends. I can also come in for holiday shifts.
Why did you leave your last position?
Although I enjoyed my last role, I had served as a sales cashier for two years, and I needed a change in the work environment and a new challenge to grow my career. I left the company on good terms.
Have you led a team before?
In my previous role, I was the lead cashier in a team of 8, which has helped me gain skills in managing a team.
What are your salary expectations?
My expected salary range for an assistant store manager is $55,000 – $65,000 annually.
Why are you the best person for this job?
I think I’m the best person for this job because I have prior experience working with customers and a team in a home improvement store.
My knowledge about the products makes me an asset to the company.
Lowe’s interview will gauge your experience and knowledge in home improvement. Managers will also interrogate you on essential company values, customer service skills, technical skills, and motivation for applying for the job.
They also include some scenario-based questions to understand your reaction in different situations such as stress, upset customer, conflict with co-workers, or theft.