Lowe’s sells an extensive array of items at its stores, including top-of-the-range lawn mowers. However, what are your options if you want to return a lawn mower to Lowe’s?
I’ve done some research on Lowe’s lawn mower return policy for you! Read on to find out how you can return a lawn mower at Lowe’s and the criteria for returning the product!
Lowe’s Lawn Mower Return Policy In 2022
Lowe’s accepts returns of unused gas, electric, and riding lawn mowers within 30 days of purchase as of 2022. Also, you must return lawn mowers in their unsealed, original packaging to receive a full refund. The only exceptions to this are CRAFTSMAN and BLACK+DECKER lawn mowers, which have a 90-day return policy.
Keep reading if you want to find out how to return a lawn mower at Lowe’s, if you can return a mower without a receipt, and more!
How To Return A Lawn Mower At Lowe’s
Customers can visit a Lowe’s customer service desk for in-store returns of lawn mowers (including all types and brands such as Hyper Tough, GreenWorks, Black+Decker, etc.) with the item.
However, the product must be in the original packaging. Additionally, make sure you bring the receipt and valid photo ID (state driver’s license, state ID card, or military ID) to get a refund.
If you purchased the lawn mower online, the mower comes with a prepaid merchandise return slip.
Simply package the mower in its original, unopened, undamaged, factory-sealed packaging and include the completed return slip with the return.
Also, you can arrange for no-charge pickup if you live in the US by calling Lowe’s customer services at (800) 445-6937.
Can I Return A Lawn Mower To Lowe’s Without The Receipt?
In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe’s card, or your phone number.
If your receipt cannot be retrieved, Lowe’s, at its discretion, may issue an in-store credit for the item’s current selling price.
Moreover, suppose you paid for the lawn mower with a Lowe’s credit card, such as the Lowe’s Advantage Card, Lowe’s Business Advantage, Lowe’s Commercial Account, or the Lowe’s Business Rewards card.
In that case, the purchase can be tracked via the account for your mower return.
Can I Return A Used Lawn Mower To Lowe’s?
For most Lowe’s lawn mowers, the mower must be returned unused and in its original, unopened, undamaged, factory-sealed packaging.
However, opened mowers can be returned if the product has only been opened and not used; it’s up to Lowe’s discretion.
However, if you have a used gas lawn mower, you can return it within 30 days of purchase, but you must fully drain the gas from it and have the receipt with you.
How Long Do I Have To Return A Lawn Mower To Lowe’s?
For most lawn mowers that Lowe’s sells, the return period is 30 days after the date of purchase.
The only exceptions to this policy are CRAFTSMAN and BLACK+DECKER lawn mowers, which have a 90-day return window.
Additionally, if you purchased your CRAFTSMAN or BLACK+DECKER lawn mower with a Lowe’s credit card, you have 365 days after the purchase date to return it.
What Do I Do If My Lawn Mower Is Damaged?
If you purchase a damaged Lowe’s lawn mower, you should call Lowe’s customer service at (800) 445-6937 within three days of receiving the item to report the damage.
After calling customer service, Lowe’s can offer to pick up the item for you and arrange to drop off a new one or issue a full refund.
Can I Return My Lawn Mower Without A Box?
No, if you return a lawn mower to Lowe’s, it must be returned in the original, unopened, undamaged, factory sealed packaging.
However, you can return lawn mowers if the box is opened, but it’s up to Lowe’s discretion.
Even if you open the packaging, you must still have the original box to return the lawn mower to Lowe’s.
How Will I Receive My Refund For My Lowe’s Lawn Mower?
Lowe’s issues a refund for your lawn mower via the method of original payment.
For example, Lowe’s will refund you with cash if you purchased the lawn mower with cash.
Similarly, funds are only returnable to the credit or debit cards (Visa, MasterCard, American Express, or Discover) you used at purchase.
If you forget the card you paid with, your refund can be processed as store credit, or you can return the item and refund it onto your card another time.
Additionally, for purchases made on a gift card or with store credit, Lowe’s will refund you with store credit.
For purchases made with a debit card, Lowe’s refunds you cash or onto the original debit card, which takes up to 15 days.
Also, keep in mind that written copies of Lowe’s returns policy can be provided upon request.
Fortunately, Lowe’s allows you to return a lawn mower if you’re not completely satisfied with your purchase.
For example, to return a lawn mower to Lowe’s, you must have it in an unused condition, sealed in the original packaging, with the receipt and a photo ID.
Most mowers can be returned within 30 days of purchase, but CRAFTSMAN and BLACK+DECKER brands have a 90-day return policy.