Lowe’s Lumber Return Policy (Unused, Wrong Type, Receipt, Time Frame + More)

Lowe’s has a large selection of lumber at its stores, such as fences, decking, dimensional lumber, hardwood lumber, softwood lumber, and more.

However, what if you want to return the lumber you bought from Lowe’s for a refund? I’ve done some research, and here’s everything you need to know about Lowe’s lumber return policy!

Lowe’s Lumber Return Policy

Lowe’s gives customers 90 days from the original purchase date to return unused lumber to its stores or organize a pick-up from home if purchased online. Additionally, customers should bring their receipt as proof of purchase when returning, although, in most instances, your receipt can be retrieved by using the original credit card.

Keep reading if you want to learn more about whether you can return Lowe’s lumber without a receipt, how long you have to return lumber, if you can cancel a special lumber order, and other related questions!

Can I Return Unused Lumber To Lowe’s?

Yes, you can return unused lumber to a Lowe’s store for a full refund. However, the lumber must be unused and in perfect condition (no warping, rain damage, dirt, etc.), with the barcode still attached.

Additionally, you will need your receipt or online invoice and a valid photo ID (state driver’s license, state ID card, or military ID) to get your refund at Lowe’s.

With that, you can return any type of unused lumber to Lowe’s.

Do I Need a Receipt To Return Lumber To Lowe’s?

It is highly recommended that you bring your receipt as proof of purchase when returning lumber at Lowe’s.

However, if you have lost your receipt, in most cases, it can be retrieved with the original credit card, checking account number, MyLowe’s card, or your phone number.

On the other hand, if you paid for lumber with a Lowe’s credit card, such as the Lowe’s Advantage Card, Lowe’s Business Advantage, Lowe’s Commercial Account, or the Lowe’s Business Rewards Card, you can track the purchase via the account for your lumber return.

For lumber returns without a valid receipt, at its discretion, Lowe’s may issue an in-store credit for the lumber’s current selling price.

How Long Do I Have To Return Lumber To Lowe’s?

You have 90 days to return lumber to Lowe’s after the date of purchase, as with many of the other products from Lowe’s.

However, if you purchased your lumber with a Lowe’s credit card, you have 365 days after the purchase date to return it.

Can I Cancel a Special Lumber Order From Lowe’s?

Can I Cancel A Special Lumber Order From Lowe's?

If you have ordered a custom amount of lumber from Lowe’s, it is possible to cancel your order, as you can cancel it up to three days before the delivery.

But, if you’re returning a special order of lumber, Lowe’s may charge you a 20% restocking fee.

Also, to cancel your special lumber order online, you can contact Lowe’s customer service at (800) 445-6937.

What Do I Do If My Lumber From Lowe’s Is Damaged?

If you purchase or receive a damaged Lowe’s lumber order, you should call Lowe’s customer service at (800) 445-6937 within three days of receiving the item to report the damage.

Can I Return Cut Lumber To Lowe’s?

Unfortunately, it’s usually not possible to return cut lumber to Lowe’s, as it counts as a used item.

However, it’s ultimately up to the discretion of the Lowe’s manager whether or not to accept cut lumber returns.

How Do I Return My Lumber To Lowe’s?

You can return your lumber directly to a Lowe’s store and get the refund processed there. However, make sure you bring your receipt and valid photo ID (state driver’s license, state ID card, or military ID) to get your refund.

When you get to Lowe’s, you go to a customer service counter, where a store associate will process your refund.

On the other hand, if you purchased the lumber online, the order comes with a prepaid merchandise return slip.

To process the return, simply package the lumber in the original box with all the original packing materials. Also, make sure you include the completed return slip with the return.

Also, you can arrange for no-charge pickup if you live in the US by calling Lowe’s customer services at (800) 445-6937.

How Will I Receive My Refund For My Lowe’s Lumber?

Lowe’s will issue the refund for your lumber via the method of original payment.

For example, if you purchased the lumber with cash, Lowe’s will refund you with cash.

Similarly, funds are only returnable to the credit or debit cards (Visa, MasterCard, American Express, or Discover) you used at purchase.

If you have forgotten the card you paid with, your refund can be processed as store credit, or you can return the item and refund it onto your card another time.

For purchases made on a gift card or with store credit, Lowe’s will refund you with store credit.

For purchases made with a debit card, Lowe’s refunds you cash or onto the original debit card, which may take up to 15 days.

Also, keep in mind that written copies of Lowe’s returns policy can be provided upon request.

To find out more about Lowe’s, you can also check our related posts on whether or not Lowe’s cuts doors to size, if Lowe’s gives away free pallets, and Lowe’s return policy without receipt.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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