Lowe’s Paint Return Policy (Opened Can, Tinted, Not Used, No Receipt, Time Frames + More)

The hardware retailer Lowe’s specializes in a variety of home and business improvement products, including paint. Lowe’s sells several types of paint, sizes, and colors, both in-store and online.

If you’ve purchased paint from Lowe’s and are not satisfied with the result, you may be wondering if it is possible to return your paint. I’ve looked into it, and here is what I’ve found out!

Lowe’s Paint Return Policy In 2021

Lowe’s accepts returns on paint within 30 days of purchase if you have a valid proof of purchase, such as a receipt as of 2021. Additionally, the Lowe’s Paint Colour Guarantee allows you to refund or exchange your paint if you return it in the original container.

For more information on the Lowe’s paint return policy, including what type of paint you can return, how you can return paint, and what you need to return paint, keep reading!

Does Lowe’s Take Paint Returns?

Yes, Lowe’s can take paint returns, making it one of the most popular places to buy paint.

According to Lowe’s return policy, liquid paint is one of the return exceptions, which means you must return it within 30 days of purchase.

Moreover, Lowe’s offers the option to return or replace your paint, even if it’s partially used.

What Is Lowe’s Paint Color Guarantee?

The Lowe’s Paint Colour Guarantee states that you can return most types of paint to Lowe’s stores within 30 days of purchase with a valid receipt for a refund or replacement.

With that, Lowe’s paint guarantee applies to interior and exterior liquid paint, as well as stain and resurfacing paint.

To be valid for a refund or exchange, you must bring your paint back to Lowe’s in the original container.

If you wish to exchange your paint with Lowe’s paint guarantee, you will be given a comparable color based on Lowe’s return policy.

The Lowe’s paint color guarantee has some exceptions, including application errors or surfaces not appropriately prepared.

Also, the paint color guarantee at Lowe’s cannot be used on paint color samples, non-stock products, or tinted items.

Finally, Lowe’s reserves the right to refuse any paint return or exchange if it suspects fraudulent behavior.

How Do I Return Paint To Lowe’s?

How Do I Return Paint To Lowe's?

There are two simple ways to return paint at Lowe’s; you can return it to Lowe’s in-store or by mail if you purchase online.

With that, you will need the original payment method (such as a credit or debit card), a photographic ID, and the receipt to return the paint to Lowe’s.

Returning Paint To A Lowe’s Store

To return paint to a Lowe’s store, simply bring your paint to your local Lowe’s store in the original container.

Then, Lowe’s employees at the customer service desk will assist you with your return.

Once you have shown your proof of purchase and your ID to the Lowe’s employee, they will exchange your paint or give you a refund depending on your preference.

Returning Paint To Lowe’s Via Mail

On the other hand, if you ordered paint from Lowe’s website, there are two options to return it.

For example, you can take the paint back to your local Lowe’s store for a refund or exchange, or you can mail it back to Lowe’s.

To return an online paint purchase, first, log in to your Lowe’s account or begin a return using its online returns link.

Then, prepare your paint for shipping, ensuring it’s in the original container with all necessary components.

Then, print the two return labels, one for the inside of the package and one for the outside.

Finally, you can then deliver your Lowe’s return parcel to a carrier or a carrier location, and Lowe’s return website will help you find local carriers.

Can I Return Opened Paint To Lowe’s?

With Lowe’s paint guarantee, it’s possible to return opened paint within 30 days of purchase with a valid receipt.

If you have purchased defective paint, the wrong paint color, or the wrong type of paint, Lowe’s allows you to refund or exchange the paint.

However, any opened paint you return to Lowe’s must be in the original container to be eligible for a return or replacement.

Can I Return Tinted Paint To Lowe’s?

Unfortunately, Lowe’s cannot accept returns on paint that has been tinted, whether lighter or darker, as per its paint color guarantee.

However, some online shoppers have stated that some Lowe’s stores may be able to accept a return of tinted paint at the manager’s discretion.

Suppose you are seeking a return for tinted Lowe’s paint.

In that case, you must have the receipt (or alternative proof of payment), original container, original payment method, and a form of government-issued ID.

How Long Do I Have To Return Paint To Lowe’s?

As paint is a return exception at Lowe’s, you have 30 days after purchase to request a return or exchange at the hardware retailer.

Can I Return Paint To Lowe’s Without A Receipt?

If you do not have a receipt, you can still return your paint to Lowe’s.

For example, paint can be returned to Lowe’s using your original credit card, your phone number, checking account number, or MyLowe’s card as proof of purchase.

If you do not have a receipt, Lowe’s may issue you store credit for the current selling price of the paint at the manager’s discretion.

Additionally, if you don’t have any proof of purchase, you will need a valid form of ID.

However, Lowe’s retains the right to refuse or limit returns without proof of purchase.

How Will I Receive My Refund After Returning Paint At Lowe’s?

You will often receive your Lowe’s paint refund via the same method as the original payment.

For example, if you purchased your paint with a credit card, Lowe’s will issue your refund via the same credit card.

To know more about Lowe’s paint-related services, you can also read our posts on whether or not Lowe’s sells Behr paint, if Lowe’s mixes paint, and if Lowe’s takes old paint.

Conclusion

Fortunately, Lowe’s is happy to accept returns or exchanges for its paint products up to 30 days after the initial date of purchase, as stated in its paint color guarantee.

To be eligible for a refund or exchange on paint at Lowe’s, you must have a valid proof of purchase, a form of ID, and the paint must be in the original container.

Also, you can return paint to Lowe’s either in-store or by mail if you purchase the product online.

marques thomas query sprout

About the author

Marques Thomas graduated with an MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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