Undeniably, McDonald’s is the most iconic fast-food restaurant chain in the UK. However, despite its dominance, the company may disappoint customers from time to time.
If you have a complaint against McDonald’s UK but are unsure how to file it, keep reading this article to see what I discovered.
How Does McDonald’s Handle and Receive Complaints?
McDonald’s UK accepts complaints from customers who are dissatisfied with its services or products. The restaurant has a Customer Care department that handles issues raised by consumers. Customers can also air their complaints through numerous channels, such as the use of social media pages. Unfortunately, many customers are dissatisfied with how McDonald’s handles complaints.
How Do I Make a Complaint to McDonald’s UK?
You can launch your complaint by calling customer service (0370-524-4622) and speaking directly to the customer care team.
It’s important to note that calling the number above might take approximately 30+ minutes to receive your call.
Alternatively, you can make complaints in person while on the restaurant floor, addressing any staff available or at the customer care help desk.
In the unlikely event that you are unsatisfied with the answers, you can ask to speak directly to the manager.
Additionally, in case of a complaint on orders or delivery, apart from calling the number above, you can still channel the complaints via emails and visit McDonald’s social media pages (Twitter, Facebook, Instagram).
While submitting your complaints, you must give correct details, including contact details, for effective and faster responses to the issue.
Customers filing any complaint must be specific about the issues and provide detailed information on their complaints.
This certainty helps the Complaint Resolution Desk expedite the process and offer solutions.
McDonald’s appreciates the honesty of customers while lodging complaints and encourages customers to uphold the company’s integrity in observing its code of conduct.
How Can I Contact McDonald’s UK?
You can reach McDonald’s UK by doing the following:
- Visiting Customer Care Desk
- Calling Customer Services: 0370-524-4622
- Emailing Customer Services: customerservices@mcdonalds.co.uk
- Emailing CEO: paul.pomroy@uk.mcd.com
- Tweeting McDonald’s (UK)
What Are Common Complaints Made Against McDonald’s UK?
The most common types of complaints made against McDonald’s UK are listed below:
- Wrong orders/Item– in most cases, customers receive items they didn’t request or mixed-up orders.
- Missing items– customers have experienced situations where they have some items they ordered missing after a long waiting time.
- Incompetent and rude staff– some customers have had rough experiences with McDonald’s employees while receiving services.
- Long waiting hours/long queues– customers have always complained about the long waiting hours to receive their services and proceed with their daily activities.
- Low-quality products– despite its renowned name for the best hamburger and fast food in the UK, customers still complain about the low quality of the food they’re served.
- Delay in deliveries- customers have complained about the hours they must wait after placing their orders online via mobile apps. This has made them lose hope in the delivery services.
- Untidy restaurants – customers complained about how disorganized and untidy the restaurant environment is, creating discomfort while waiting for food.
How Can I Email McDonald’s UK?
You can email McDonald’s UK via customerservices@mcdonalds.co.uk and register your complaint.
Make sure you submit the correct details of your address, phone number, and any other personal details.
The content of the email should also include the date of the event, restaurant name/location, and any supportive documents, such as order numbers or receipts.
This helps fast-track the investigations and finding a solution to the matter lodged.
If sending an email to a McDonald’s worker, you should adhere to the format of email approved by McDonald’s UK, which is the first name & the initial for your last name.
How Does McDonald’s UK Get Customer Feedback?
Customer satisfaction is determined by providing the Food for Thought Customer Survey initiative, checking on the receipts indicating customers’ experiences within the restaurant.
This initiative also allows customers to leave their complaints and feedback.
To make this process effective and of more value, McDonald’s offers a voucher for one Big Mac or Vegetable Deluxe and one Medium fries or a side Salad worth 1.99 Euros.
These offers are designed to encourage more customers to participate in this initiative and probably get as many views, complaints, and customer feedback as possible.
How Effective Is McDonald’s UK at Handling Complaints?
Unfortunately, McDonald’s has received some low ratings on how it handles and receives complaints.
For instance, the restaurant has received 1.6 stars, a “bad” rating on trust pilots. The rating was attained after analyzing 3,768 reviews.
Moreover, Sitejabber awarded McDonald UK a rating of 1.25 stars from four reviews.
To know more, you can also read our posts on do you need a resume for McDonald’s, if McDonald’s is an ethical company, and McDonald’s SWOT analysis.
Bad service with kids working in the restaurant taking a long time to get my order and drivers complaining about waiting for the order
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Macdonalds New Malden
Terrible place has got even slower since new management
Now the drivers sit in customer area where customers need to sit. Food sitting in their racks for ages some drivers there for good 20 minutes then deliver cold food.
Chips were cold had to change them took 20 mins to be ready another man was waiting half an hour and many customers complaining at desk. Management don’t seen to care much.
I am totally gob smacked with my service today from start to Finnish so to start with I waited at the drive through a few people went through other lane when a customer in the other lane said it was my turn she had seen a couple go through before and I just heard oh is there so I thought I’d go through next no I watched a couple more go through and then went to the window and asked why I was being ignored to this I was told I couldn’t go through on a bike to which I replied ok well thanks for not telling me and just leaving me there and went inside to order where I waited 25 mins when my number disappeared from the board I thought it must be coming but after 5 mins I decided to ask the young lady went round the back and came back with my bag put my McFlurry in and off I went when I got home both my burgers were squashed to the point where it made me think they had been messed with so I couldn’t eat it and gave them to my dog I was never rude to any staff and are disgusted to think people would mess with ur food over such a little thing like queuing in drive through and now I’m just hungry why do u have all the drivers crammed in such a small restaurant I think u need a different restaurant to deal with delivery
Thank you for this number provided on your website. I had a bad experience at a McDonald’s store and the shift manager made it even worse, being incredibly rude and dismissive. Anyway I got straight through to someone on this number, no waiting at all! My complaint was dealt with very politely and they are looking into it to make sure it doesn’t happen again.
0N 9TH JUNE I ORDERED £18 WORTH OF FOOD FROM MCDONALDS ON HOLY HEAD ROAD IN BIRMINGHAM UK AT ABOUT 5.30 PM I PAID THE FULL AMOUNT USING A CARD TRANSACTION REQUESTING DELIVERY FOR 6.15 PM THE RESTAURANT ACCEPTED MY ORDER AT 5.47 PM,
THEN THERE WAS A PROTRACTED WAIT MY ORDER DID NOT ARRIVE AT 6.15PM BUT ACCORDING TO THE APP A DRIVER WAS AT THE RESTAURANT WAITING FOR MY ORDER TO BE MADE UP- THE DELIVERY TIME WAS CHANGED TO 6.40PMNO OTHER UPDATE RECEIVED OTHER THAN MY ORDER HAD BEEN CANCELLED AT 6.45PMLEAVING ME OUT OF POCKET
I HAVE YET TO RECIEVE MY REFUND IT SEEMS BIG CORPOTATIONS CAN BEHAVE WITH IMPUNITY BY BREACHING CONTRACTS AND NOT REFUNDING THE PAYMENT BACK IN A TIMELY FASHION SO ADIEU MCDONALDS YOUR ATTITUDE WILL NOT BE TOLERATED BY ME AGAIN
I have just received out order of £19.24 and it is all done cold. How do I get a refund? They can have the food back! We’ve been a very regular customer, but won’t be ordering again!
My local 24hrs McDonald’s in Newark On Trent. Must be the worse in the UK.
I use drive through for quickness.
1. Asking for a milkshake before 11pm, to be told they cleaning machine… My response “why don’t you clean it at 2.30am, when you hardly have any customers.
2. Almost always being told to go park up and they will bring it out to me.
3. I got there at 00.10am (half hour ago) can I have a quarter pounder pls…. Sorry we don’t have any left…. Ok. Can I have a big Mac pls…. We don’t have any left….. Can you tell me what you do have???….. My reply was chicken sandwich, chicken mayo, chicken nuggets, chicken Italian……….. I said so I should of gone to KFC then, if all you have is chicken……. The response I got back was…YES.
I have NEVER had a complaint about any other McDonald’s in this country except the one in my own town. Every single time I go, there is some issue.
McDonald with ZERO burgers only chicken….. Disgraceful.
I was really unhappy the fact that I was not allowed to have the breakfast because they told me it was 11:01 and we was waiting for someone to come to us as they had people out the front who were just standing there. I was told. That we were too late by the time I got to the Pay counter to complain. It was three minutes past the time I asked for the manager to come out It took a good two minutes for the manager to come to the counter who then told me it was gone past 11 I asked to make a complaint she told me to google it. I was angry. But Very polite as I am use to talking to awkward people in my job. I love am also a manager on a building site. I will Jack Grealish has a will Jack Grealish asked what the ladies name was but she would not say and left. employees did not know and I could not ask her because she walked away from me. I was now holding up the queue with other customers, but was adamant that I was going to wait, I had picked up my food order the normal plain food not the breakfast which is what my boys at the time wanted we had driven all the way from Maidenhead and made it on time so I am very annoyed about the service. The boys working outside were polite and embarrassed about the situation but the manager was not and that’s why I feel the need to complain As far as I know, the managers name is Camila Trunchbull which the young lad behind the counter told me that is what her name was . And this is true I think that’s about right with the way, she acted. We often use this particular McDonald’s in Bracknell for Thursdays most weekends in fact all the time because we do a lot of football activities and it’s easier for us to do it. It was upsetting to be treated the way we were.
Regretfully,
Shaun