McDonald’s Complaints UK (How to Make One, Common Types of Complaints + Contact Information)

Undeniably, McDonald’s is the most iconic fast-food restaurant chain in the UK. However, despite its dominance, the company may offer services that customers can categorize to be sub-par.

So, if you personally have a complaint against McDonald’s UK, but are unsure how to file it, keep reading this article to see what I discovered on the topic!

How Does McDonald’s Handle and Receive Complaints In 2022?

McDonald’s UK accepts complaints from customers dissatisfied with its services or products in 2022. The restaurant has a Customer Care department that handles issues raised by consumers. Customers can also air their complaints through numerous channels, such as the use of social media pages. Unfortunately, though, a good number of customers are dissatisfied with how McDonald’s handles complaints.

If you are curious to know more about how Mcdonald’s handles and receives complaints, how to make one, the common types of complaints against McDonald’s, and more, read on for more facts!

How Do I Make a Complaint to McDonald’s UK?

You can launch your complaint by calling customer service (0370-524-4622) and speaking directly to the customer care team.

It’s important to note that calling the number above might take approximately 30+ minutes for your call to be received.

Alternatively, you can make complaints in-person while on the restaurant floor, addressing any staff available or at the customer care help desk.

In the unlikely event that you don’t get satisfied with the answers,  then you can ask to speak directly to the manager.

Additionally, in case of a complaint on orders or delivery, apart from calling the number above, you can still channel the complaints via emails and, lastly, visit McDonald’s social media pages (Twitter, Facebook, Instagram).

While submitting your complaints, you are required to give correct details, including contact details, for effective and faster responses to the issue.

Customers filing any complaint must be specific on the issues and provide well-detailed information on their complaints.

This certainty helps the Complaint Resolution Desk expedite the process and offer solutions.

McDonald’s appreciates the honesty of customers while lodging complaints and encourages its customers to uphold the company’s integrity in observing its code of conduct.

How Can I Contact McDonald’s UK?

You can reach McDonald’s UK by doing the following:

  • Visiting Customer care Desk
  • Calling Customer Services: 0370-524-4622
  • Emailing Customer Services: customerservices@mcdonalds.co.uk
  • Emailing CEO: paul.pomroy@uk.mcd.com
  • Tweeting McDonald’s (UK)

What Are Common Complaints Made Against McDonald’s UK?

What Are Common Complaints Made Against McDonald’s UK?

The most common types of complaints made against McDonald’s UK are listed below:

  • Wrong orders/Item– in most cases, customers receive items they didn’t request or mixed-up orders delivered to them.
  • Missing items– customers have experienced situations where they have some items they ordered missing after a long waiting time.
  • Incompetent and rude staff– some customers have had rough experiences with the McDonalds’ employees while receiving services.
  • Long waiting hours/long queues– customers have always complained of the long hours waited to receive their services and proceed with their daily activities.
  • Low-quality products– despite its renowned name for the best hamburger and fast foods in the UK, customers still complain about the low quality of the food they’re served.
  • Delay in deliveries- Customers have complained about the hours they have to wait after placing their orders online by mobile apps. This has made them lose hope in the delivery services.
  • Untidy restaurants – customers complained about how disorganized and untidy the environment in the restaurants is, creating discomfort while waiting for food.

How Can I Email McDonald’s UK?

You can email McDonald’s UK via customerservices@mcdonalds.co.uk and register your complaint.

Make sure you submit the correct details of your address, phone number, and any other personal details.

The content of the email should also include the date of the event, restaurant name, and any supportive documents, such as order numbers or receipts.

This helps in fast-tracking the investigations and finding a solution to the matter lodged.

If sending an email to a McDonald’s worker, you should adhere to the format of email approved by McDonald’s UK, which is the first name & the initial for your last name.

 For example: janed@mcdonalds.com.

How Does McDonald’s UK Recieve Customer Feedback?

Customer satisfaction is determined by providing the Food for Thought Customer Survey initiative, checking on the receipts indicating customers’ experiences within the restaurant.

This initiative also allows customers to leave their complaints and feedback.

To make this process effective and more of value, McDonald’s offers a voucher either for one Big Mac or Vegetable Deluxe, and one Medium fries or a side Salad worth 1.99 Euros.

These offers are designed to encourage more customers to participate in this initiative and probably get as many views, complaints, and feedback from customers as possible.

How Effective Is McDonald’s UK at Handling Complaints?

Unfortunately, McDonald’s has received some low ratings directed on how it handles and receives complaints.

For instance, the restaurant has received 1.6 stars, a “bad” rating on trust pilots. The rating was attained after analyzing 3,768 reviews.

Moreover, site jabber awarded McDonald UK a rating of 1.25 stars from four reviews. 

To know more, you can also read our posts on do you need a resume for McDonald’s, if McDonald’s is an ethical company, and McDonald’s SWOT analysis.

Conclusion

McDonald’s customers can use platforms such as speaking directly on the floor, making calls on the toll-free number, and social media pages to air their complaints.

After all the procedures of launching complaints are all adhered to, customers can rest assured that the company’s technical team will look into it and provide an answer as soon as possible.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

7 thoughts on “McDonald’s Complaints UK (How to Make One, Common Types of Complaints + Contact Information)”

  1. Bad service with kids working in the restaurant taking a long time to get my order and drivers complaining about waiting for the order
    branch Talbot green llantrisant
    Cf728rp
    Thanks

    Reply
  2. Macdonalds New Malden
    Terrible place has got even slower since new management
    Now the drivers sit in customer area where customers need to sit. Food sitting in their racks for ages some drivers there for good 20 minutes then deliver cold food.
    Chips were cold had to change them took 20 mins to be ready another man was waiting half an hour and many customers complaining at desk. Management don’t seen to care much.

    Reply
  3. I am totally gob smacked with my service today from start to Finnish so to start with I waited at the drive through a few people went through other lane when a customer in the other lane said it was my turn she had seen a couple go through before and I just heard oh is there so I thought I’d go through next no I watched a couple more go through and then went to the window and asked why I was being ignored to this I was told I couldn’t go through on a bike to which I replied ok well thanks for not telling me and just leaving me there and went inside to order where I waited 25 mins when my number disappeared from the board I thought it must be coming but after 5 mins I decided to ask the young lady went round the back and came back with my bag put my McFlurry in and off I went when I got home both my burgers were squashed to the point where it made me think they had been messed with so I couldn’t eat it and gave them to my dog I was never rude to any staff and are disgusted to think people would mess with ur food over such a little thing like queuing in drive through and now I’m just hungry why do u have all the drivers crammed in such a small restaurant I think u need a different restaurant to deal with delivery

    Reply
  4. Thank you for this number provided on your website. I had a bad experience at a McDonald’s store and the shift manager made it even worse, being incredibly rude and dismissive. Anyway I got straight through to someone on this number, no waiting at all! My complaint was dealt with very politely and they are looking into it to make sure it doesn’t happen again.

    Reply
  5. 0N 9TH JUNE I ORDERED £18 WORTH OF FOOD FROM MCDONALDS ON HOLY HEAD ROAD IN BIRMINGHAM UK AT ABOUT 5.30 PM I PAID THE FULL AMOUNT USING A CARD TRANSACTION REQUESTING DELIVERY FOR 6.15 PM THE RESTAURANT ACCEPTED MY ORDER AT 5.47 PM,
    THEN THERE WAS A PROTRACTED WAIT MY ORDER DID NOT ARRIVE AT 6.15PM BUT ACCORDING TO THE APP A DRIVER WAS AT THE RESTAURANT WAITING FOR MY ORDER TO BE MADE UP- THE DELIVERY TIME WAS CHANGED TO 6.40PMNO OTHER UPDATE RECEIVED OTHER THAN MY ORDER HAD BEEN CANCELLED AT 6.45PMLEAVING ME OUT OF POCKET
    I HAVE YET TO RECIEVE MY REFUND IT SEEMS BIG CORPOTATIONS CAN BEHAVE WITH IMPUNITY BY BREACHING CONTRACTS AND NOT REFUNDING THE PAYMENT BACK IN A TIMELY FASHION SO ADIEU MCDONALDS YOUR ATTITUDE WILL NOT BE TOLERATED BY ME AGAIN

    Reply
  6. I have just received out order of £19.24 and it is all done cold. How do I get a refund? They can have the food back! We’ve been a very regular customer, but won’t be ordering again!

    Reply
  7. My local 24hrs McDonald’s in Newark On Trent. Must be the worse in the UK.
    I use drive through for quickness.

    1. Asking for a milkshake before 11pm, to be told they cleaning machine… My response “why don’t you clean it at 2.30am, when you hardly have any customers.

    2. Almost always being told to go park up and they will bring it out to me.

    3. I got there at 00.10am (half hour ago) can I have a quarter pounder pls…. Sorry we don’t have any left…. Ok. Can I have a big Mac pls…. We don’t have any left….. Can you tell me what you do have???….. My reply was chicken sandwich, chicken mayo, chicken nuggets, chicken Italian……….. I said so I should of gone to KFC then, if all you have is chicken……. The response I got back was…YES.

    I have NEVER had a complaint about any other McDonald’s in this country except the one in my own town. Every single time I go, there is some issue.
    McDonald with ZERO burgers only chicken….. Disgraceful.

    Reply

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