Petco is one of the largest pet retail stores in the country, with a wide selection of pet food, products, services, and some animals in brick and mortar stores, as well as online.
However, if you are worried about whether you will be able to return any product purchased at Petco because it was unsatisfactory, or for whatever other reason, read on to learn more!
What Is the Petco Return Policy In 2023?
Petco lets you return an item within 30 days for refunds or exchanges, whether you bought from a store or online in 2023. You should provide proof of purchase to have the return processed. You can also return a pet and pet food to Petco within 30 days. You can return items to a Petco store or ship them to the warehouse.
Learn everything you need to know about Petco returns, the terms and conditions, returning dead or live pets, and more!
Does Petco Have a 30 Day Return Policy?
Petco’s return policy states that if you’re not 100% satisfied with a product, you can return it to Petco within 30 days of purchase.
You are expected to provide a valid form of ID to prevent fraud, and proof of purchase to have your returns processed.
However, returns made after 30 days or without proof of purchase are not eligible for refund or exchange.
Also, Petco says that it reserves the right to limit returns, regardless of whether you have a receipt.
You also can’t return prescription medicine or other pharmacy products under any circumstance.
Where Can I Return Products Purchased From Petco?
You can return an item you bought from Petco in-store or by mail. Returns made in-store are processed free of charge.
Petco does not refund the shipping fees for returns on products mailed in. Refunds for returns made by mail are made once the product is received.
Prescription food cannot be returned to a store and you’ll have to ship it by mail to the following address:
257 Prospect Plains Road, Suite B
Cranbury, NJ 08512
Can I Return Purchases to Petco Without a Receipt?
You can’t return an item to Petco without the receipt. If you’re returning something you bought online, you’ll need to provide the purchase confirmation email.
These are used to verify that you bought the items from Petco, so staff members will automatically reject the return unless you have a receipt.
To initiate your return and get a full refund, have the store return receipt and your purchase confirmation email printed or on your phone.
You can print the return receipt by visiting the “Order History” link through your Petco account. After finding the order, select “View Details” beside the order details, and access your receipt.
As stated above, however, Petco could refuse a return, even if you have the original receipt.
Can You Return an Opened Item to Petco?
You can return an opened item to Petco, as long as you do it within 30 days of the initial purchase, have valid ID, and proof of purchase (i.e a receipt).
Can You Return a Damaged Item to Petco?
You can return an item to Petco if it was damaged or broken when you got it. However, if you’re the one who damaged it, the store won’t take it back.
What is the Petco Return Policy for Debit Card Purchases?
For products purchased by debit card, the refund will go into the bank account linked to the card, because Petco processes refunds based on the medium of payment used.
A purchase made in cash or by check will be refunded by cash. If the store does not have cash, it will issue a corporate check.
Can I Return a Dead Pet to Petco?
You can return a dead pet to Petco within 30 days for a refund, and an associate will dispose of it for you.
Petco also has a 30 day guarantee on companion animals. Contact your local store for return and refund of the purchase price.
Be sure to have your proof of purchase, and some form of identification for your return to be processed.
What Is the Petco Return Policy for Fish?
You can only return fish to Petco within 30 days of purchase if you purchased one from a Petco Pet Care Center location.
Petco has a guarantee that fresh water fish purchased in its stores will stay alive for 7 days from the day they arrive at your home, otherwise, you’ll get a refund.
What Is the Petco Return Policy for Reptiles?
Petco’s return policy allows you to return reptiles, whether sick or injured, within 30 days of purchase for a full refund.
However, note that you will need to have the original receipt for the return to be accepted.
Petco Return Policy for Guinea Pigs
Petco’s return policy allows you to return your guinea pig, whether sick or injured, within 30 days of purchase for a full refund.
Remember to carry some ID and proof of purchase to process the refund. After 30 days, contact your local store to see if they have room for the guinea pig without the refund.
What Is the Petco Return Policy for Cages?
You can return a cage to Petco within 30 days, as long as you have the original receipt or purchase confirmation email. You will need to bring the original receipt and a valid form of ID.
What Is the Petco Return Policy for Dog Toys?
You can return dog toys to Petco within 30 days of purchase for a full refund. Remember to carry your identification and proof of purchase to process the refund.
You can return an item to Petco within 30 days, even if it’s opened, but you need to carry a valid form of ID and the original receipt.
Petco won’t take back an item if you don’t have the receipt. Petco allows you to return items either to its stores or by shipping them.
You can return animals to Petco within 30 days, even if they’re dead. Petco will even give you a refund and dispose of the animal for you. However, Petco says that it has the right to turn down a request, even if you have the receipt.