Prime Video Subtitles Not Working (List of Potential Fixes + FAQs)

Are you sitting at home trying to watch Amazon Prime with the subtitles on, but have noticed the Prime Video subtitles aren’t working? Do you want to know how to fix this issue?

If so, I’ve been researching this topic and have found a lot of useful tips and tricks, so keep reading to find out some of the best potential fixes to this common problem!

Why Are the Prime Video Subtitles Not Working In [currentyear]?

If you’ve noticed that the Prime Video subtitles are not working, then you could restart the Prime Video app or reload the webpage to see if that fixes the problem. Additionally, you could restart your phone or computer depending on which device you’re using to watch Prime Video in [currentyear].

Do you want to know other potential fixes for Prime Video subtitles not working? Do you have more questions? Well, continue reading to learn what else I’ve discovered!

1. Restart Prime Video App

If the Prime Video subtitles aren’t working, you could try to restart the Prime Video app, which would likely resolve any issues you have with the subtitles.

Furthermore, restarting the app can clear out the cache and also boost the performance of the app, which may result in the subtitles working again.

2. Reload Prime Video Web Page

If you’re watching Prime Video through a browser, you may want to try to reload the Prime Video webpage to see if that fixes the subtitles.

3. Use a Different Browser

Changing the browser that you’re trying to watch Prime Video on can let you know whether it’s the browser or the device you’re using.

For example, if you normally watch Prime Video with Firefox, try loading it up in Google Chrome and check to see if the subtitles work.

4. Disable Add-Ons From Your Browser

Prime Video subtitles might not work correctly with some add-ons that you have installed and running on your browser, so disable the add-ons, and restart your browser to see if that helps.

5. Disable Ad Blocker Software

Adblocker software can easily interfere with Prime Video, so one way to try to fix the subtitles is to disable the ad blocker software and try to reload the webpage.

6. Use a Different Device

If changing browsers didn’t work, then it’s time to try tochange the devices you’re using to see if that fixes the subtitle problem in Amazon Prime.

For example, if you normally use your PC to watch Prime Video, try downloading and installing the Prime Video app onto a device you own and see if subtitles appear through that device.

7. Check for Amazon Prime Video App Updates

7. Check for Amazon Prime Video App Updates

If Amazon Prime Video is outdated on your device, it could lead to the app running poorly, not at all, or functionality could be missing, such as subtitles.

Therefore, one of the best ways to fix this issue would be to check for updates to the Prime Video appand install those updates and retry watching a movie with subtitles.

8. See If the Video Supports Subtitles

Not all of the videos on Amazon Prime Video support subtitles, so if it’s not working, you’ll need to check to see if the video even supports subtitles in the first place.

For example, videos on Amazon Prime Video that support subtitles will have a “CC” symbol next to them, so if you’re not seeing that symbol, then subtitles aren’t supported for that video.

9. Restart Your Device

Regardless of what device you’re using to watch Amazon Prime Video, one way to fix the subtitles not working would be to restart your device.

Additionally, restarting your device can clear the cache, clear out memory or RAM issues, and lead to a quicker and better experience on that device, so it’s worth a shot!

10. Toggle the Subtitles off & Back On

Sometimes a simple step like toggling the subtitles off and then back on again can make the subtitles reappear if they aren’t working on Prime Video.

11. Enable Closed Captioning on Your Device

You may be able to fix Prime Video subtitles not working by going into the “Accessibility” section of your device and enabling closed captions.

Furthermore, once the setting is enabled on your device, any Amazon Prime Video content that has subtitles will then display on your screen.

12. Delete Your Watch History

If all of the devices and browsers you’re using haven’t displayed the subtitles, you can try to delete your watch history, which will get rid of your preferences and settings.

In addition, clearing this out can bring the subtitles back if there was a glitch or other issue that prevented them from appearing.

How Do You Turn on Subtitles for Amazon Prime Video?

You can turn on the subtitles for Amazon Prime Video by going into the app and selecting “Options” and then selecting “Subtitles” to turn it on.

Further, you can do this within the Amazon Prime Video webpage by clicking on the icon for the speech bubble and then selecting which language you want to use.

Can You Change the Default Subtitles Language on Amazon Prime Video?

Prime Video does allow you to quickly and easily change the default language for subtitles and all you have to do is go into the “Subtitle Settings,” and you will see the languages available.

However, you also can change the default on your device by going into the “Settings” and then selecting “Languages” or going through “Accessibility” to access it.

To know more, you can also read our posts on Amazon Prime complaints, Amazon Prime Video not working, and how to cancel Amazon Prime free trial.


If Prime Video subtitles aren’t working you can try fixes such as changing devices, changing web browsers, deleting your watch history, reloading the webpage, or restarting the app.

Furthermore, you can restart your device, check for Prime Video app updates, and disable add-ons or software that could be causing interference, such as ad blockers.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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